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Lost Your Facebook Account? **THIS IS THE ONLY THREAD YOU POST IN!** (65)

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Ok, so it seems after Adwords, here comes FB Ads...
I just lost my FB account.

I'm totally confused.
They say on my Ads manager:

When I click on contact us, I can access a form with some questions for establishing if I have a problem with my credit card.
I filled all the form, with honesty.

And just after that, I was logging in my mailbox when I saw 2 emails:

and

All the ads I launched recently were approved!
I was direct linking Be2...

I'm confused, am I suspected for unusual payment activity, being too shady on my advertising methods or both?

I'm really angry because I NEED my FB invoices for my accounting

If you were me, what would you do?
Would you answer the emails, or just wait any answer from them after I've completed the form that ask questions about payment activities?

I didn't have time enough to make profitable campaigns which could let me think that I'm ready for opening a new account with another card

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It happens....did you ck your geo redirects?

Meaning that most networks geo-redirect those be2 offers if the countries don't match...it goes to a non compliant page....

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Ya I lost 2 the other day, but others still running.

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This has happened to me twice recently. Same situation. With the last one, I got an email the day after saying they increased my daily spending limit. It was insult to injury, since the account was still banned.

Talking to one of my affiliate managers, he says they lose a lot of volume from good affiliates losing their accounts.

Two questions: Was your direct link to a universally accessible page? If there was a redirect that went to an offer wall, the reviewer may have seen that. Also, if sometimes people "report" ads they don't like. If the images were controversial, that could have caused it.

On that first issue, I was looking at the network stats of a profitable campaign, and I saw redirects to some completely non-Facebook friendly offers. I immediately shut everything down and deleted all of the tracking links. THEN I shouted at my AM. Turns out it was an issue on their end. But, in this case, it was better to shut down a campaign than risk a ban.

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Also I will say that fb is really hard on your account QS....meaning to many users report your ads....you loose your account.....now users can report your ad for anything since they changed the interface....before there was a rating system now its just a "report this ad".....


dating ads overall have very low ratings.....meaning people don't like the ads....it may be no fault of your own....

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So, what ads do people like? Should we mix in gaming or something?

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Probably a year or so ago when I was running a lot of dating on fb I had an issue like that. Basically certain ads would be rejected later because people reported, while other ads would still be running. The only difference between the ads were the images. I found the more cleavage looking girls got reported the most, but they also had the highest CTR's.

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well...its a ratio in your account....I can tell you that no one is imune to this...even the big agencys...have this issue....some of them wont even touch dating on fb due to the fact fb is such a bitch about it.....

now all that said.....dating on fb = $$$ so....best suggestion I can give is to mix it up a bit in your account....run some very legit stuff...like gaming...also really high ctr ads.....sometimes cause this isssue too...cuz the reason why its a ctr ad is cuz it captures people attention.....and there are quite a few people who get offended easily as the dumbest shit.....


for example




I have had that image flagged multiple times now....so much so that I don't even dare run it....as its just gonna get pulled later....

so black baby with blue eyes pisses people off.....enough for then to flag my ads.....people are weird.... unfortunately fb listens to the user and not the money you spend

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Hi everybody, guess what... I've recovered my account!
I think I've found out what the problem was.

There was a geo redirect issue at first, but after correcting this problem, the ads I've submitted after that were approved. So I don't think the problem came from here.

BUT, as my internet connection crashed recently, I used a USB 3G key in order to login.
I'm pretty sure that's the reason why my account have been verified.

So, the IP address seems to be the problem.
I had the same issue once, without having my account disabled.
I was logging in in a place located 200 miles from my home, and I had to do a ton of verifications in order to access my account again.

In conclusion, here's what I did to recover my FB account:
1/ Completly ignored the email telling me my account was disabled
2/ Answered on Facebook the form that ask questions about payment activities, explaining why my IP address was different for a week.
I've also mentioned that my company was legit and I have insisted on the fact I could provide any bank or legal paper for proving my Identity.
3/ Waited 2 days.

2 days later, I received an email from the "risk management team" that told me everything is fine

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Did you get this email

Your Facebook Ads account has been disabled. All of your ads have been suspended and should not be run again on Facebook under any circumstances.
We typically disable an account if too many of its ads violate our Terms of Use or Advertising Guidelines.
Unfortunately, your Facebook Ads account will not be reactivated and you will be unable to continue advertising on Facebook
Thanks for your understanding.
Sincerely,

The Facebook Ads Team

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EDIT: Nop darkforces

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Good stuff Julien. By being aggressive and saying that you can fax over proof of identity they seem to cave in and reinstate the account. For future accounts, I suggest have it running through a VPN so that when you travel, you can always connect to your VPN and have the same IP address no matter what part of the globe you're in.

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I'll do that yes, thank you for the tip!

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Just got my account banned as well. Trying the aggressive approach. I'll let you guys know how it goes.

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ARGH . . . the account I set up with the new computer / ip just got banned, 1 day after it got a spending increase. I used a new credit card, too. BUT, I didn't use my real name or address. Could that have been the issues?

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If its US then it could be it... Other places they don't match the name of the cardholder or address (only zip code).

Maybe I'm asking the obvious, but did you use any tracking links/LP/copy or anything from the previous accounts? There must be something linking them...

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hmm . . . yeah, it could have been a duplicate tracking link. ah crap.

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OK well its official, they definately don't like people using dongles or VPN. Had several payment supiscious emails this week. Hopefully using the Mcgrunin Manoeuvre I can get my accounts back. They havent disabled them for non compliant ads as ive only been warming the accounts up with gaming ads.

I think im going to have to get someone to write me an API so that it can grab data from multiple accounts.

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Errr yeah you did I just read it in your original post.

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That sucks, I have tried opening 1 account using the dongle approach and touch wood it was still ok when I checked last week. I haven't put any ads up on it other than the first batch of safe ones so will check today see if it's still alive.

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just a update folks...

what fb is doing is at spending increases is a very tight AVS (address verification) on the card. So the transaction AFTER you hit the first spending increase is most often where stuff fails.

I don't see them blocking the same address or name per se....as that would be next to impossible people have the same names and even can share the same address as people move all the time.

Its just that if the advanced AVS check fails your account goes into the RBOD mode (red box of death)

also....with the latest batch of porn spamming that has gone on....and the IPO set to launch soon.....they have tightened things up greatly and are employing additional measures ESPECIALLY for advertisers as they see us as one of the largest threats to the platform.

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In a effort to make things easy to follow in the forums. I will be personally killing any new threads on this subject.

We need to have a clear path for people to follow and we have WAAAAAAAAAAAAAAAY to many threads about accounts being lost....

so post it here, questions, advice, what you did to get it back, etc...

BUT KEEP IT IN THIS THREAD!

Thank you

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Here here I've always doubted that they can ban names/addresses due to the reasons you stated. I think I'm waiting until q1 to begin making any new accounts just to be on the safe side and let things hopefully cool down with them.

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Just to add some of my recent experience, I used the dongle approach to open an account about a week ago and it's still open (not ran anything yet though - just have a bunch of safe stuff approved).

This is what I personally did, it might not make any difference but it doesn't hurt to add it in.

What I did was check the ip each time I connected to the dongle, I was trying to find one reasonably close to my actual location because I saw them varying from all around the country.

When I had one I stuck it into a word doc and made the account and some safe ads. I then left it for a day or 2 whilst those got approved, I usually find that I can make accounts with proxies but when I try to login 24 hours after I get the message it's been shut down.

Fast forward a few days I kept connecting/disconnecting the dongle until I had another location that was reasonably close to me (it wasn't the same ip/location as I created it just to note) and logged in. I also noted that ip just for reference. Logged in fine so I created more safe ads.

I've just logged into the account and everything is still ok and approved, I did repeat the step above in trying to find a location near me which is totally different again but so far so good. It did take me like 10mins of logging in and out which is a pain but I didn't want to risk it being in a totally different location until I've at least been running/paying for the traffic.

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So...you're saying that they re-run the card again for verification after a spend increase? And if so, what exactly do you think they do differently this time around vs. your initial payment?

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they don't re-run the card.....its more of another check occurs at the next payment level.....so when you hit a certain level of spend what happens is the next charge that goes thru goes thru with the more advanced avs/fraud chk in place....which prob gives them a score back...if it looks odd the account gets flagged....

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Hi,

Thank you for your patience. Based on the information you provided, we have concluded the review of your account. You can now access your account normally. We apologize for any inconvenience this may have caused.

Please note that your ad campaign is currently paused. You can resume your ads from the Ads Manager page by clicking the link below:

http://www.facebook.com/ads/manage

Just click the "edit" link next to the campaign status and make sure that it is active. You should then be able to resume the individual ads within that campaign. Let me know if you have any further questions.

The Mcgrunin Manoeuvre for the win. I suggest people spin this method in their own way if everyone writes the same thing they are going to cotton on.

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Congrats, I love that feeling.

@polarbacon: What do you suggest to circumvent this AVS ban? I'll be banking offshore and probably using VPNs to manage my accounts... Should I just use the same address with some variation (e.g. room number, street number maybe)?

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Well, another account bites the dust. I have a pretty strong theory and wanted to see if anybody else has come up against this. The account I just had banned (and of course the only email response was "Our decision is final. Consider this the end of our communication") was super clean. I had very tame ad copy and pictures. Landing page could not have been the issue as it was tame too. Nothing risky (or risqué), nothing shady, no B&S, no cloaking. Only one ad had ever been denied and that was a retro stating I was violating ad guidelines (basically the same exact ad as all the rest and the same offer). Nothing I was doing could have possibly been viewed as any type of violation...then I discovered something...

The offer (International 40+ dating) was redirecting in the US to a "You are Today's winner!" with an enter and exit pop. Yep, that'll do it! We all know that FB doesn't always check offer links from the country that they are supposed to check from. And God forbid they should actually give you a chance to explain what happened.

Lesson learned: MAKE SURE you know every geo-based redirect your affiliate network could possibly have setup for your offers.

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==> Do your own geo-direction to a page that you have total control over. Redirect all countries to it. (Except the country that you target in your campaign).

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That's too bad. On a related note... if your account gets banned, is your current prosper202 forever linked with that account i.e. do you need to set it up on a new domain?

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This is your problem Jason. You're assuming that you're doing nothing wrong, when you're probably setting off a bunch of triggers without realizing it. Maybe your whitehat stuff isn't as whitehat according to them. Or maybe your whitehat stuff is "too" whitehat and they are wonder, wtf someone is spending so much $ on a charity ad. Or maybe it has nothing to do with what you're running, and it's your age / activity of the accocunt.

You should be split-testing your process and trying to figure out what the tripwires are.

The obstacle is the way.

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What Jason is running is whitehat... he's doing nothing wrong. He's not cloaking his whitehat accounts. Because no reason is provided by FB, it makes it hard to start testing things, especially when you don't know if it's the ad copy, images, the lander. And you don't truly know which it is, because you can't ask Facebook (yes, you can ask your rep, but you can't ask every reviewer who could push the "report/ban" button), and you'll only know if it 'works' if the account stays up for months, but you could be burning a shitload in testing during that time. FB doesn't allow people to 'buy data' anymore... you could be buying $50k worth of data but in the end they ban the account, and all your data is a mystery because you tried to follow the rules and still got banned.

Hope it works out Jason.

FB has dealt the ban card to a lot of affiliates, but there is room to grow. FB isn't going anywhere. The only thing is they won't get desperate for our money again.

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got whitehat acc banned

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Does anyone have insight into what factors facebook does NOT take into account

IP account setup at ::
IP used to login to account ::
Domain ::
Credit Card ::
DNS Server of Domain ::
Image ::
Name on Card ::
Facebook Page ::
Ad Account ::
etc?


Im very confused at this point, had a ton of accounts go down

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Will pushing the same Facebook fan page with another account get that account banned as well?

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Any mRemoteNG alternative for Macs?

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I have had many accounts banned until figured out the triggers. For fan page, promoting same post on that page as with banned account automatically bans new one. If you promote only different posts - it doesn't get banned.

Other factors for me that led to ban and now I avoid, any one of them triggers:
-same card
-same url for promotion
-same ip/pc
-high initial budget for a campaign

Everything else I used same on accounts - ad text, images, fan page, etc.

Hope this was helpful.

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Katim77 do you make both accounts admin of the same page?

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Yes I did, like 5 or 6 accounts, all banned but last one that I use now. I deleted some of the banned accounts later from admins, not right away. One banned account is still admin. Seems like its not a factor at all.

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My ad account got banned today. I'm not even selling anything, its just a website with viral videos and adsense banners. I was simply boosting what content was doing well, spending 1-2k a day and boom, gone. So I guess now I appeal and hope for the best?

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appeal or set up new acc, should be easier

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Hey Guys, I would appreciate your input on this.

Yesterday, I had a client adding me as an ad manager on his Facebook account. As soon as he did that, his account got disabled with no warning or notification. He's running health/fitness campaigns, but they're 100% legit and compliant with Facebook's guidelines. He's been advertising on this account for a while and he has never faced any problem before.

For me, I already have couple of other clients adding me before with no problem. Do you think this is just Facebook paranoia thinking that their account got compromised or could it be something else?

Thank you very much for your help!

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Sounds like adding you triggered a flag/review, possibly because this event always triggers FB to have another look (adding advertising permissions to another user) or your account was already flagged.

In any case, your friend should contact FB support directly to resolve the issue - or you if you want. If everything is clean then you should be OK...

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This was once whitehat for facebook. Was spending 15k a day across various accounts on various URLs .... Banned. Made new urls spent less banned. Facebook no longer likes arbitrage.

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Hi. Sorry to take over the thread. So will facebook detect that your logging on using a vpn?

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Will facebook flag a certain pattern of numbers to a credit card? say I have 50 cards all with the same first 12 digits, Eventually will they start flagging the group?

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Anyone ever get the account temp block please confirm ID? like 2-3 week into farming?

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yes. Just confirm it lol

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Was also wondering this, anyone have information on this? Thanks

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when you are frauding then yes - other then that you should be fine.

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Hi,

When you make a new facebook account. Do you use your real name every time ? Does the facebook name have to match with facebook Credit card name?

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Hi guys,

A few months ago I had my white hat Facebook ads account banned. It had been running for 3+ years and I'd spent £120,000. Numerous appeals have yielded no real reason and I'm resigned to the fact I won't be getting it back.

I want to continue FB advertising but not sure how.

I have another FB profile in my same name from years ago when I wanted a separate account for different friends. I've not logged in for years. Could I just set up an ads account from this profile, get a new business card or add a new Paypal email and carry on advertising my white hat stuff?

What about accessing FB from the same computer. Will that cause problems? And then if FB see that I'm operating two profiles, could they ban both FB profiles which would mean I lost all my pages and over 2 million FB fans?

What is the easiest, but safest, way to set up a new Fb ads account?

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Linking your main FB account with your ads account, is obviously not a good idea. What's the best way to open a new FB account? Using a VPN? Must new FB account name correspond with card holder or is it ok if it doesn't? Looking forward to hear of the best / safest practices

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This is nuts... what were you running to get banned?

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I was promoting my most popular Facebook posts which was links to articles on my site. For some reason, some of my last ads were getting clicks for miniscule amounts of money. I'm talking 1,000 clicks for about £1 and were making £10 per 1000 clicks.

Obviously I kept upping my budget and eventually got banned for "User Trust". The articles were ad heavy but it's the kind of stuff I'd rather see in my news feed than dating offers.

Since then I've been too scared to set up with new ad accounts. It's confusing and I don't want to risk losing my main FB profile which includes all of my pages - the lifeblood of my business.

When people talk about setting up new ad accounts? Do they effectively mean creating new FB profiles and then adding an ad account onto that? If so, how do you create an identity that you can verify when FB ask you too?

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Can someone give me a update on the current issues/problems and how to fix it or how to avoid them?

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hi guys
If You got some tricks a tips , don't share it public ,Do it private .This place is surly monitored .

BEST

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If i promote products of a friends website where he sells sportshoes and i got banned can he himself still sell products true facebook? Are there other consequences for his website?

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If i promote products of a friends website where he sells sportshoes and i got banned can he himself still sell products true facebook? Are there other consequences for his website?

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So I set up a new account, with a fake name and birthday etc., new email address and so on, because I didn't want to link my real fb account to the ad account.

I set up my first campaign and created an ad set with 3 identical ads like in Zeno's guide. As soon as I entered my card details and my ads were awaiting approval, the page asked me to refresh. I did that and I got logged out. Now I'm being asked for photo ID to log back in to my account.

I obviously can't provide this, since the account doesn't have my real name or birthday.

I guess I'll have to start again.... Has anybody encountered this? One thing I believe could be an issue is that I am logging in from Indonesia, since I have been here a whole bunch of stuff has been getting blocked due to fraud alerts. Next time I'll try using a VPN.

Just thought I'd check for any tips on this or experience?

Thanks

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Happened to me as well...
I think I found a solution, PM me for that...
Best regards.

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I had the same problem yesterday. I wish I would've known about this thread. I think I know where I went wrong. I started the account and immidiately tried to use it. I didn't realise it was necessary to spend at least a month validating the account.

I did the ad under a brand page using power editor. So although that specific page's account is disabled (still pending review after sending in ID) i still have the active personal ad account. So theoretically I should be able to try it again the "right way" with this same account through a new brand page, right? Do I need to use a separate credit card? Am I done with promoting the same blog page that contains the clickbank hoplink?

After receiving the suspicious activity notification I immidiately changed the fake name to my real name and sent in my real ID. Was this a bad decision?

My day job involves creating short video content for a company's Facebook page. We've racked up over 100,000,000 views in 9 months with my videos alone. So I want to test my skill with Facebook video ads. Any tips would help. I'm not trying to throw in the towel just cause I got disabled on day 1!

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I ran fb ads after building up my account / running boosts etc for a couple weeks.. within 1 week of running ads on one account (was for lepitox) got account disabled - then within 24 hours of running ads on a DIY product had entire business manager disabled. Facebook have not responded to my appeal.

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Hi!

If my acc got banned, can I use the same credit card on the new fresh one?


Sent from my iPhone using STM Forums mobile app

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