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FB: Suspicious Payments Activity - SOLUTION? (41)

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Hey, so I've been running different ads this account for a few days now and everything seemed to be going fine and today it was shut down. I contacted them saying that I didnt know why.

and I then got an email with further detailed questions. How do you guys recommend dealing with this? What would be the best response to get it reactivated? Are there ways around this?

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This happened me a while back, I tried everything, I emailed them back, but they said the decision was final, and the account would remain closed. I had to use a different paypal (under a different name and address, it was my Mum's account) to get the new FB ads account going again, then once i had it running for about 1 month, i added a new credit card to it, that i hadn't used on FB before, and it is ok now... touch wood.

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try to contact them and explain why ther is a discrepancy between your login location and the location on your cc card..i've had this problem 2 times. i'm 99% sure thats it's because your name/location you login froom is different to the name/loacation on your cc...i was able to solve this issue by contacting them and explain it to them (although i lied:-) ). and i haven't lost a fb account for over a year now..knock on wood :-)

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Hey, thanks for the replies.

I just got the email from FB saying that the decision was final. Is there still a way to try to get it back or is it too late?

Do you guys have any examples of what to say or ways to explain any descrepancies?

Thanks

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you should have responded to their first email asap....but it seems like you missed that (why?)....so chances are low to get it back..but it's still worth to try it...first of all..are there any disrepancies? if yes why? think about an explanation for the discrepancies that sounds legit (put yourself in their position and think of it from their angle)...and explain it to them...at least that worked for me one time..

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Same thing happened to me, I replied straight away with answers to all those questions but still got banned. This was on an account that rarely had disapproved ads.

Created a new account with a new card no problem, even and had the first campaigns approved but then another ban followed the next day.

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FB are getting worse.. I'm on my 4th account now over the past 2 years with hardly any disapproved ads during that time.

I don't use them as much as I used to..

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Your 4th? I'm on like my 12th or so.. lol

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Happened to me... twice

This is what pushed me away from Facebook. cant even use my second ccard to uncap my account bull%%@

Sorry it happened to you too man

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Hey thanks for the responses, I've had this happen to 2 different accounts and I've fortunately been able to get one reactivated.

On this one however they're required a scan of a government ID, is there any way around this or any other way to prove your identity without sending them that scan?

Thanks

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man-o-man they are getting to be a pain....not really any way to get around it.....

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Photoshop. They cannot legally verify your scan's authenticity. Believe it or not, there is still some semblance of privacy left in the US.

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LOL Photoshop worked for Obama baby!

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Last time I checked forging an ID document is a criminal offense.

Is it really worth it?

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I think that's grey territory? If there is no mention of supplying identification in Facebook's terms & conditions... Although I guess you're in a legal agreement with them so they are probably protected by some law somewhere allowing them to ask for identification. With the FTC and others cracking down forging ID as an advertiser in general is probably not a good idea.

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Here is some interesting reading BlueCava http://online.wsj.com/article/SB1000...100959546.html

sprinkled in with some additional variables to look at, maybe you can think of somethings to avoid. who knows.

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I would not recommend it nor have I tried it. I was merely throwing it out there, although in retrospect it was a poor suggestion. Stay safe, guys.

Interesting stuff, thanks for sharing clickwonder. If IMVU is using it to track people with multiple accounts, it seems likely that FB is using it as well.

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Your CC must be linked to an existing bank account so FB will grant you to link that unless they will close your ad manager under the "Suspicious Payment Activity " clause. Hence, VCC's and net safe cards don't work anymore.


Cheers...!

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Damn, THAT was quick! I setup a new FB "ad only" account with a fresh debit card and fresh account info yesterday. Setup a couple of really safe ads that got approved right away (my church and a informational golf site I own). Setup a few more versions of ads for the same camps, got approved right away. Setup a couple more ads for the same camps, got approved right away. BAM "Account Disabled - Sorry, your account has been temporarily disabled as a security precaution. Please contact us so we can help you resolve this issue as quickly as possible. and when I clicked the Contact Us link, there was the good old "Suspicious Payment Activity" notice. This was about an hour ago.

I sent an email as indicated on the Contact Us page and immediately got an autoresponder asking the "1. Are you the owner 2. Are you a Pro advertiser 3. Have you disputed" questions. I replied right back like some freaked out broad saying "What does this mean? Is someone else using my credit card" Should I call my bank???!!!" Now just waiting.

Interesting that is did state "temporarily disabled". Maybe this is a new normal step for new biz accounts(?)

Thoughts anyone?

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Haha, I did the same thing - acted like retard and got my acc back but it was few months ago

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It's a hit and run at the moment. 90% of the time, if you are being told that there is suspicious payment activity; it's because of your IP address. I'm not sure what service they use to decide on your geo-location, but if they believe that the state of the card you are entering is not in the IP address that you are entering from; the account will get auto-banned as soon as you submit the card.

For those of you that end up submitting the card successfully, but then within 24 hours the account is banned, that's because of a manual review. Facebook at the moment manual reviews all new accounts within 24 hours. Basically, if you have an account that has lasted for 48 hours after making it, you can be rest assured that it will remain live unless you pull stupid shit with it.

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So WTF? For the sake of my sanity I stayed the hell away from FB for the past several months and the day after I finally talk myself in to jumping back on the FB love/hate fuck machine I get this shit!

I just got this email response:
"Our records indicate that your account was disabled due to suspected fraudulent activity. In the interest of protecting our users, we will not be able to reactivate this account.

Thank you for your understanding,

Thaddeus
Risk Management
Facebook"


The IP address I logged in to this new account with is at my office which is right down the street from home where the billing address for the card is. The card was brand new. Everything was fresh. Any ideas how this happened and if anybody has recovered from this autoresponder email?

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Thaddeus is the worse. He has never reactivated a suspending account for me. That guy rules with an iron fist.

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I have had one reactivated about 2-3 weeks ago by this guy, all of my banned accounts seem to be from him though.

Tried doing a quick search to find out where the guy lives but no luck :P

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So we could all show up at his house with torches and pitchforks and shit and beat the piss out of 'em??


Honestly, I do not think this is a real guy. It seems like everybody gets messages from "Thaddeus" lately.

How did you get your account reactivated. The one they just flagged for me was Suspicious Payment Activity and the follow-up email stated Fraudulent Activity. This all happened about 24 hours after account setup and I had everything in line as it should be to not cause a flag. What happened with the account you got back?

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I got the same suspicious payment email so I got in touch with some bullshit story about how I've been away and logged into my account, my ip is about 1-2 hours away from my bank info.

Was pretty straight forward to be honest, just acted like I didn't have a clue what was happening and I wanted to get things rolling again and would provide all the info they needed.

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There's no way it's IP related.

I think they just have mind reading machines. If you don't think about it as you submit, you're good.

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Yeah, there is no way mine was IP related as I logged in from my office which is not far form my home (where I logging to my other FB account from). Since the first ad I created was for my church, perhaps the FB reviewers are strict Darwinists and honestly believe that Christianity is fraudulent(?) or maybe...just maybe...they are all fatty poopy heads who like eating their own boogers. Yeah, it's probably that second one...

I just want them to tell me what I did wrong so I can exploit that info and make sure everybody else avoids doing whatever I did. Maybe I should just tell them that?

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I got this today "Sorry, your account has been temporarily disabled as a security precaution"

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I'm pretty sure it's not IP related, and more based 50% on your ads content, 50% your actual payment activity.

They seem to throw up the 'suspicious payment' sign for mostly affiliates. You'll notice if you have an ACTUAL payment issue, they don't temp ban your account, they just say the payment didn't go through and then ask for a new payment method. So if your getting suspicious payment and your account is locked, it means there onto your affiliate games!

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Once my newly signup account got banned because of suspected payment activity, it is totally new, without any account history. I slapped them back, there is no activity on this account, just signup few days ago, ask them to reinstate if the account is ok, I got the account back and the rest is history, of course email in the diplomatic way, they are human too.

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I'm also think it's not IP related, mainly because I'm working from Germany and all my billing info is in Brazil... Can't get more suspicious then that.

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Too soon to say, just had my account disabled right now... Played the "Is there something wrong with my card? Should I cancel it?" role, probably will just have to say that I'm traveling, all the data is legit so no need to worry.

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only problem is, that it's pretty difficult to even get an answer from Facebook. So probably you won't have the change to explain your situation..knock on wood

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Whats the deal with having a setup as a legit marketing company & using a business card? How can they honestly say that you aren't representing a company... There are plenty of "performance marketing" companies that are essentially affiliates but they have an agreement to drive traffic for companies on a pay for performance basis. How hard is it to play that role? I have legitimate marketing business (LLC), a business account and a nice website. How is it any of their business if I get paid for performance by my clients? What if my clients track my performance using an affiliate tracker? I just don't see why that would not be legit angle to use.

I think it looks more questionable if you are just a regular Joe/Flo buying excessive traffic daily than having a business page and saying you are managing traffic for clients also isn't using your own lander rather than direct linking another way to avoid this slap?

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The good news is that if the account is reinstated they will leave you alone for a little while. I consider it the first milestone of any new account at this point - something inevitable.

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I agree. My proxy is 20 minutes away from me and I still get the suspicious payment activity message.

It almost feels like every account I make is going through a manual review.

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Hi,

This decision is final. Please consider this the end of our correspondence regarding this matter.

Thanks for your understanding,

Thaddeus
Risk Management
Facebook


He's such a light-hearted chap!


I've moved on, but it still bugs me as to what they saw. I had everything fresh and clean, but they still flagged and then permanently disabled 24 hours after account creatiopn for "Fraudulent Activity". I am envious of the guys who effortlessly create 5 new accounts a month!

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I've been contacted with the message saying there was discrepancies between my location from access and my payment info (which there is, I'm living in another country and running legit so I didn't used a VPN). Replied with legit story two days ago but still no answer.

In your experience, how much time does it take to get my account back (which I think I deserve since there's nothing wrong with it)? Is there any way to contact them directly and explain myself (phone or something)? I was having nice ROIs and now I'm on $0/day for almost a week, anything that I can do about it besides waiting? (I've tried creating another account according to the tutorial but also got disabled automatically...)

Thanks!

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Damn...they really are asking for your ID now! Unbelievable!

You used to just be able to just give a simple explanation of what you're doing and point out their mistake and you'd be good to go. Now, everyone is a suspected affiliate.

Are others getting this message too now or have some of you still been able to shoot off an email and clear things up after the initial disabling of your acct?

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I've found that if they start taking over 3 days to get back to you, it's usually a good sign that your account will be reinstated. Whenever they took a single day to get back to me, it was always with a message saying that the account is gone forever.

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