Did Facebook figure out my real location? (12)
Hello,
in the past I had some account de-activations from Facebook because my credit card's bank and my location were different.
Credit Card: Berlin, Germany
Location: Taiwan, Korea
Somebody gave me the tip to use a vps cloud server based in Germany. I set everything up with a cloud server in Frankfurt, Germany. After that there were no issues anymore until my FB Ads account got deactivated completely bc of guideline violations.
So I moved over to another FB Ads Account in my business manager using the same credit card and ip address.
My first ads got disapproved immediately and FB asked me for proof of identity.
After submitting id the account got re-activated and I started immediately the same ppe campaign. Then same issue: Account gets deactivated, I submitted my id again but now Facebook is asking why my region and billing address are different.
I'm wondering if they are talking about Frankfurt (vps ip address) and Berlin (credit card) or Korea and Berlin.
If Korea and Berlin then the vps would not work with Facebook.
If Frankfurt and Berlin then I'd need a vps in Berlin.
I don't know if I should answer that I'm in Frankfurt bc of... or I'm in Korea bc of...
Any ideas?
I have had this message often, while I was 100% sure FB account and CC were located on same adress. It's an automated message FB is sending over and over again.
If you are 100% sure the VPS is not leaking, just tell them you study in Berlin and your home adress officially was/is Frankfurt since you were born there.
I would not mention Taiwan or Korea to be honest.
"using the same credit card" from a banned account I would advice not to do in future by the way.
I have come to the conclusion that those automated messages a lot of the time, to avoid say 100% of the time, are being sent out by Facebook bots. An artificially intelligent bot will "read" the content of your appeal and depending on specific triggers within the content of your text it'll reactivate your account or not. They also do split-testing on those decisions and they feed the results back into the algorithm in order to reduce the long-term % of reactivated accounts that get banned again, aka are spam.
Simplest solution for you would be to either ask a friend to keep a laptop/small desktop open for you in Berlin 24/7 and you will access it via either Remote Desktop Connection or Teamviewer.
This way 100% you will avoid anymore problems.
Or buy a vps with windows xp from one of many Hetzener resellers , those can be very cheap like $20/month, if you don't have someone you can trust back in Berlin.
Originally Posted by bobgrear
Originally Posted by luke_clickwalker
Yes, letting them know a valid reason for location helps(this is your business card or that you travel there, or that you are from there)
But it seems this is more of an automated issue. Try sending in an appeal from mobile device, sounds weird, but this has helped me in past.
Also another alternative is to contact via chat and escalate through there, that way they will contact you via email to solve the issue.
That account just got shut down. FB says I'd have violated their terms of use and that they want to protect their users.
Does it say "contact us" or "verify the account" on the ban link message?
Originally Posted by revale
No, it doesn't.
In the business manager still appears the link to "confirm my account". I'll try it that way.
I've also noticed that in my previous account that got shut down I can still send an appeal. I might delete the shut down message for it as well and send a new appeal.
[QUOTE=revale;342511][COLOR=#232323]
No, it doesn't.
The error message that comes with the ban says one of the two. I have actually replied on another thread of yours on a similar issue https://stmforum.com/forum/showthrea...l=1#post338920
If the ban message link says "contact us" then forget the account, if it asks you to "verify" it, you can usually get it back with couple more appeals.
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