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Voluumn Data issue - 1 visits with 250k clicks (14)

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Hi All,

It seems to start on 25 Sep. anyone else facing the following issue. It happened to me over different countries, different ip addresses, different lp domains and different traffic source. Thanks for helping

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Did you talk to voluums support?

I'd say it's either a bug on their site ... some kind of bots ... or a problem with your LP which keeps sending the users in circles.

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Thanks Matuloo for helping.

the support said the problem doesnt lie in Voluum and suggest ip filter, which is not possible because their filter only allows 20 and each rules only has 20 ip address. for 1 and half day, i can see at least over 40 ip address across different countries across different sources.

therefore, seeking other solution what might be possible. or are there any script to prevent this?

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This is definitely an ugly problem to have - have you considered changing trackers?

Thrivetracker allows users incredibly flexibility to get the most out of the platform. For instance, our cloud installs come with our Geo-Redirect/Bot Filter at no additional cost, and the IP filter has no limit to how many addresses it can block out. Sure, it's a smart move to limit because it will greatly impact total scale (and we trackers charge customers mostly based on scale numbers), but at the same time, we'd rather see you have successful campaigns with the scale you dictate than see you pay for clicks that you never wanted to allow in your campaigns in the first place.

We've got trials available to give you the most complete look at the system, and there's many more positives we could discuss too. I'd be happy to answer any and all questions on the topic if you'd like more info on us.

Cheers,

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Ah ok, so the traffic source is probably sending you some crappy bots, I had this happen to me several times too. There are basically 2 solutions to your problem, talk to the support of the related traffic source, show them the logs and ask them to block them at their platform. Most should be able to do that ... and I'd hope that majority will be willing to. Or you can try to block the IPs at the LP level with some custom code, should be an easy task for any coder. The first solution would obviously be better so I hope they will work on it with you.

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Hello,

I have the same problem since two month. I banned all ip but every day new IP appear on all traffic sources, I made all possible tests and disabled all possible scripts and nothing evolves ...


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Since these 2 months my statistics reports have been totally false several times, I used different domains between my campaigns and http / click but Voluum has broken my campaigns, they told me after to use a particular script, after that I lost a lot of money : thanks for the information.

Actually I pay +4000$ by month on Voluum, do you think Voluum are always reliable?

PS : Sorry for my english

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With that kind of events you pay for, they should definitely help you. Not sure whether you have some special deal with them, but normally they would bill for all of those events, so you are most likely wasting money there.

These are almost certainly BOT clicks, in case you are sure that you don't have some backbutton (or similar) scripts that cause a loop.

Some sources allow to block IPs directly, try that. Or use some kind of custom script that would block them at the LP and I'm also sure some coder could make you a solution that would block them at the server level, maybe directly with .htaccess.

One way or another, you need to stop this, it messes the campaigns up a lot.

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Thank you for your reply Matuloo, I read STM since long time ago and always appreciate your replies.

I am starting to have a lot of doubts about Voluum because I had a lot of problems with them since 2 months on changes they made without warning us. My account manager is very nice but she doesn't help me much concretely.

I constantly ban IPs on the traffic sources but I discover new IP every day and I can't find logical explanations because I disabled the back-buttons.


In another subject about natural traffic that creates a loop so I wonder if it is not linked https://stmforum.com/forum/showthrea...ng-with-voluum-these-days-


I have been very happy with Voluum for 2 years, for 2 months I don't understand the reactions of my campaigns

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I don't have any problems with the campaigns Im running on voluum, so can't really confirm any problem myself.

Voluum has an account here on STM, so maybe send them a message with the link to this thread, so they know its a serious problem that probably costs you a lot of money.

The weird thing is, that you get problems with new IPs daily, that indicates there can also be a problem at the trafic source. I had to stop using one source because of this already, until they were able to solve it on their end. Is this tied to some particular source or you see it happening across the board?

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Since this problem has started showing recently and until 2 months ago the problem was not present. Did you introduce anything new to your landers? Like moving to another server, updating certain lander scripts or anything similar?

It seems to me that the problem isn't necessarily isolated at the IP level or a certain publisher, since based on your screenshots the problem is present on several traffic sources.

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Yes it happens on most traffic sources so I can't cut the publishers/traffic sources who would send a lot of bots.


The parameter that appears is the Android 6.0 with WebView on some IP but by simulating the activity I can't see this problem, many sources will consider this browser as Chrome or don't allow to cut it.

I started some campaigns on CPVLAB and I don't find this problem so.. My only solution is to cut Voluum now, I'm sad because I really like this product :/

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Hi,

Being 100% honest here, we're trying to find the root cause of Pierre's issue for some time already with no luck. It's obviously bot traffic but the way it affects Pierre's campaigns is quite unusual. I've suggested a test to confirm a theory and we will see if it sheds some light on this case. If we succeed, we might share the result here to help others in future cases.

@Pierren, I hope we will manage to solve the issue and keep you with us, I'm sure all the other 'trackers' are PMing you now like crazy but there's a lot we still can do to continue your more than two years long co-operation with Voluum

Regards,
Aleksander

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Glad you guys are on it, this definitely looks like a special case.

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Hi Aleksander,

I am a very big fan of Voluum since the beginning, like my review on your page in 2015 and sharing articles about your founder last year. I really hope in 2018 we will continue to grow together (not at the same level, I admit it ^^)

The situation has reversed with a set of problems since 2 month (Some broken campaigns because I use different domains, revenues that decrease on the reports) and the relationship with my new account manager have a bad start, I am a merchant too and I understand that having a customer who complains of various problems continuously is not pleasant. Problems can happen to all companies and your customers consider you a partner, if there is a problem you have to assume your responsibilities so that we can move forward.


All traffic sources send bots at different levels we agree, but in our case I don't think the quality of the traffic source is the problem because they have no interest in sending "crazy" bots that would click +10 000 times after one paid visit.


It seems that you have several cases since 2 months that create loops, with a script for the natural traffic and in this post. Maybe it is targeted attacks by a competitor, it is really possible. You must protect your users because it is your tool that is targeted and it is not normal that you earn more money when your users are spammed, it isn't acceptable for your customers.


PS : Just say that Aleksander send me a commercial offer by email for the next month, it is appreciated and I can't really say that they earn more money with spam

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