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TJ stats server down (26)

02-28-2013 08:49 PM #1 maximallimit ()
TJ stats server down

Anyone running on TJ has their stats frozen? Since 2-3 hours ago the stats on the TJ platform doesnt update anymore and weirdly enough the traffic doesnt convert anymore. Until 2-3 hours ago my offer was converting at 4% (running it for 10 days now and its pretty much stable at 4%) , but now after the stats frozen the offer doesnt convert, at all.
I spoke with an rep and he said its only a stats server thats down but that won't affect the quality of traffic, caps, placements, etc.

Anyone experiencing this atm?

Paul

02-28-2013 08:54 PM #2 lemonhead (Member)

Yeah my stats are all stopped updating a few hours ago, didn't notice any change in conversion rate. Pain in the arse tho.

02-28-2013 09:52 PM #3 sciaq (Member)

Yep Stats are down, my conversions seem fine though. If you want to check your spend per campaign. Go to your dashboard and your daily budget is up to date, so just minus your remaining budget from budget

03-01-2013 12:54 AM #4 akrtw1 (Member)

Me too lol. This is my first campaign in TJ and I encounter this. HAHA Thanks TJ!

03-01-2013 01:15 AM #5 doryphoros (Member)

god so annoying.

03-01-2013 05:57 AM #6 chipmunk951 (Member)

Still no stats, but my balance went up today as if there was no spend does this mean no charge for today!?

03-01-2013 06:11 AM #7 akrtw1 (Member)

haha me too! Suddenly "got" all the money back lol

03-01-2013 07:20 AM #8 doryphoros (Member)

^^ Same here, my account balance went back up to where it was this morning

Not counting on waking up to that though.

03-01-2013 12:33 PM #9 other_pm (Member)

I got no report and no money back lol

03-01-2013 12:38 PM #10 maximallimit ()

I got the money back as well

03-01-2013 03:45 PM #11 akrtw1 (Member)

Anybody know if I will get automatically charged again for credit card payment? Coz I am pretty sure my $100 initial deposit should be used up but they are still sending traffic. I asked my rep and his answer is "I don't know". Seems everything is very messy on their side...

03-01-2013 03:56 PM #12 maximallimit ()

I dont know about the credit card payment, I just paused all the campaigns for now. Tracking is still fucked and I guess is more than that.

03-01-2013 04:03 PM #13 lemonhead (Member)

I've never been auto billed by TJ before, but your account sometimes ends up with a negative balance that gets auto deducted next time you fund your account.

The stats server must still be fucked, I'd be surprised if we get free traffic, I think they will just update everyone's account balances when they sort it all out. Free traffic would be nice tho...

03-01-2013 04:36 PM #14 butthole (Member)

damn, figured this would be fixed by now. Trying to look at my stats as a whole for last month and can't. Annoying!

03-01-2013 05:25 PM #15 maximallimit ()

I just spoke with my rep and apparently they are still working on it and don't know how long it will take to fix it

03-01-2013 06:01 PM #16 chipmunk951 (Member)

They took the balance back down, No free traffic!

03-01-2013 08:59 PM #17 doryphoros (Member)

Apparently my account spent $150 last night while all campaigns were paused, and I received no traffic. Anyone got a rep other than Warren or Nada. They're not responding.

03-01-2013 09:21 PM #18 maximallimit ()

Originally Posted by doryphoros

Apparently my account spent $150 last night while all campaigns were paused, and I received no traffic. Anyone got a rep other than Warren or Nada. They're not responding.

yes, I spoke with Johnny and it looks like the account balance its fucked up. He said it will be brought up to date as soon as possible. Apparently not all accounts are fucked up.

03-01-2013 09:33 PM #19 simpleliving (Member)

Originally Posted by akrtw1

They charge you for traffic that goes over your budget just as an FYI

03-01-2013 09:43 PM #20 chipmunk951 (Member)

I spoke to Johnny and here's his response. Hope they fix this soon.

@Dory, add Johnny, Warren is a rude man.

[2:06:35 PM] Alvin (Teddy): Alright, do you know if it's still being recorded? Like do you know if when it's fixed, we'll be able to view the stats yesterday&today?
[2:07:08 PM] johnny_messina: I'm not sure but I can assure you whatever is overspent will be credited to your account
[2:07:37 PM] Alvin (Teddy): Kk, Thanks Johnny!
[2:09:22 PM] johnny_messina: you're welcome alvin. Sorry I can't help. This is all back end
[2:09:53 PM] Alvin (Teddy): Np, i'm sure you guys are trying your hardest to get this fixed :P afterall it doesn't benefit anyone to not fix it ASAP haha
[2:11:42 PM] johnny_messina: exactly! we are all losing out

03-01-2013 11:08 PM #21 doryphoros (Member)

Yeah I've tried to add johnny, but there are like 10 johhny messina's that pop up when I type his name into skype. Can you PM me?

Also, lol my account is still spending even though all campaigns have been paused for almost 16 hours.

03-01-2013 11:25 PM #22 other_pm (Member)

Arrrgh - my account balance -$92???

I paused all campaigns yesterday and my balance is still positive. But my balance -$92 now. I tried to contact them via support/contact us form. But still didn't get answer. What should I do?

03-01-2013 11:42 PM #23 pokersensei (Member)

The stats are still not right. Don't worry they will get it straightened out.

03-02-2013 02:33 AM #24 sciaq (Member)

I just got around $65 put back into my account, so it might be sorted now.

03-02-2013 12:21 PM #25 maveris (Member)

My account amount also bounced around a bit yesterday and I noticed some duplicate deductions in my history. All appears fixed now as of this morning.

03-02-2013 02:25 PM #26 doryphoros (Member)

Everything's back to normal on my end. Account was refunded in full, and stats are showing now.

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