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Account Got Banned - Thinking about calling bank and reversing all charges (40)

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My 5k a day FB account got banned today for no good reason. Had the account since 2008.

Just woke up this morning and got the red box of death and in my email it says that Facebook banned my account because they will no tolerate ads that violate their terms and that users find annoying etc....

Anyways I never ran any sketchy ads and was always compliant. At the same time I never received any warning emails that my ads were not compliant nor have I had an ad get DISAPPROVED. If I received any kind of disapproval or warning email, I would have changed whatever they wanted in fear of losing my account.

Now I can't even log in to get my ad spend for tax purposes. I am just thinking about calling my bank and reversing all of this months charges from FB. You think they'll be really pissed? LOL

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Can you not email them and try to get it back first? Might just be a security glitch and them being nobs

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Yeah I can try, I've had a lot of other 2k's banned in the past year, but I've been very careful with this 5k.

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I don't know how FB gets away with revoking access to accounts and assumes we will pay the charges willingly with no access to reports verifying that we got what we paid for.

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Here is what I received from them after telling them that I did nothing wrong and asking them to pin point what ad was violating their terms.

Facebook will not tolerate behavior that users may find annoying or abusive, or that violates our Terms of Use or Advertising Guidelines. You have used your account to submit ads that are explicitly prohibited by our ad policies. As a result, your account has been permanently disabled.

We will not be able to reactivate your account, nor will you be able to recover any content within the account. You will also not be permitted to create a new account to restart your Facebook advertising. This decision is final.

Thank you for your understanding,

Vince
Risk Operations
Facebook

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standard autoresponder from them...

reverse all charges and open up a new account ;-) their support team is such a mess they don't deserve better

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It's a fact, you need to have multiple accounts. If you take and look at all accounts that got banned you'll see that it's more because of the offers not the ads, they simply don't like affiliate offers... I just see that as a reason to stop you promoting those offers.

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Yeah it really pisses me off. I've used many different traffic sources in the past and if I am doing anything to violate their terms, they will usually send me a courtesy email saying "hey don't do that shit or else we'll have to ban you." I never received that from facebook nor have I had 1 ad get disapproved, so I really don't know what happened.

At a bare minimum, they should at least let me log in and see the ads I've created and find the one that violated their terms

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LOL I wasn't even promoting an affiliate offer. I am running traffic to a friend's site that sells iPhone cases. Thats why I used my old 5k account. All my other 2k's I used for aff and sketchy stuff.

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LOL, your accounts for affiliate offers are fine and the one running traffic for your own got banned?... that's fucked up.

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I just today got a 5k account banned too.

Lemme know if you end up reversing charges. If you do, I think I might as well.

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I'm curious how Facebook reacts if the bank reverses your charges, especially if lots of banned accounts asks for money back...

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hopefully i don't get a lot of heat for this but isn't this basically stealing? why would reversing charges be okay if you got what you paid for? it might be easy to do, but it's still stealing. i dunno.. might just be me.

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yeah, i mean i def understand how annoying/frustrating it is but your loss of revenue has nothing to do with the amount they're charging you for. they're charging for traffic you received and already made revenue on.

what i don't agree with is companies charging you when they blow over budgets you set and charge you anyway or put your balance into the negatives. but that's a different story.

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Yes and no. For this account I've spent close to 50k this month optimizing. It wasn't profitable at all and most of the money spent was on gathering data. Now that his site is optimized, the account is gone for no good reason. Campaigns take time and money to build up, 9cent Cpcs and .5 ctr doesn't come right away, takes time and money. Now that we are there, we can't run it.

Complete BS in my opinion, if they could have at least disapproved some ads or have given me a warning then that's one thing. I would've instantly changed things around. Instead they ban me with no evidence.

I think Facebook just came through and did a sweep today because a friend of mine lost his account too. I doubt Facebook wants to negotiate with me so I guess I will just have to reverse the charges and open another one.

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Interesting topic here about reversing their charges. It's a shame that account was banned especially even when you were using it for iPhone cases of all things. Amazing. Fucking Facebook :/

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yeah :-/ i feel ya man. FB is such a pain in the ass. i hope you get it figured out.

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I would reverse charges... on the sole fact that they offer no valid, thorough and detailed, explanation.

No warning, after spending a shit ton of money, on something compliant, and not providing an adequate response other than an auto-responder... I mean yeah thats the cost of doing business on facebook I guess, but they deserve someone fucking with them back

just my 2 pennies ;-)

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Well how do you reverse charges ? I mean once i had a guy scammed me with $50 i tried to reverse them and the bank said that they can't do it.
What will you explain? Facebook banned my account please reverse the $50k that i spent this month because ???

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@MrAffiliate --- You spend FIFTY THOUSAND DOLLARS optimizing a campaign for iPhone Cases. How much data do you need to sell a $20 iPhone case?!?!?!?

Are you SURE we're getting the whole picture here.... no other 'dodgy shit' was run through this account..... just iphone cases.... 50k spent.

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Correct, company in the beginning wanted to brand the name but realized it was too expensive so moved towards performance based marketing. 50k is nothing when it comes to branding. I can spend 50k a day if a company has a budget and wants to brand

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How did he scam you out of $50? Did you use your Credit card or did you wire the money. Reversing charges is normally pretty easy, but $50k might be hard to do. I guess it doesn't hurt for me to try, worst case they will say no.

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50 is not 50k, they can't reverse so much amount if you don't give powerful reasons

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Is this across the board on FB accounts (new ban hammer rolls through?) or just related to you and your friend running similar offer?

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Damn, that's shitty.

I think I would take a day to cool off, compose myself, then write a huge essay lambasting them for banning a genuine account of a hard-working small business. Then do whatever it takes to make sure somebody with the power to reverse it reads the thing.

If you're serious that only legit campaigns have been running through the account, then you should fight it.

The only thing that would worry me is if they've drawn a connection between your stable account, and your others that have been getting banned. That would be a problem.

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My guess is they have connected the accounts too each other. Are you sure you have taken the proper steps to ensure they do not connect your accounts to the same user?

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This ^^

The story doesn't add up to me. $50k optimizing a site for iPhone cases is mental, surely!? Branding? Walmart might spend millions branding, got it. But why would a site selling iPhone cases spend $50k branding?

I just feel like there's much, much more to this...

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Regardless of whether you think my $50k spent was relevant or not, my account is still banned with no reason. I've never had ONE ad get disapproved on that account and no warnings either. For it to just randomly go overnight is bullshit.

I will keep you guys updated on whats going on. Slim chance I will get the money back, but why not try?

Also for them not to offer a "receipt" for all the ad spend is shady too.

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What are you going to tell Amex (or your bank) though? You would have to claim the charges were fraudulent. If FB fights it you may have a problem.

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Karen
Facebook Client Partner
800-889-4252 x24364
karen@fb.com

my fb agency rep, shes gotten accs unbanned for me before give her a call

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She has a first name @ fb.com email address. Must be BOSS

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my understanding is they don't have this power anymore

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lol!!

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for i is sad nao this was like a month ago, but changes are coming to facebook and i dont like the looks of them

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her last name is mcdermott if you must know, and i just copied that from the emails she sends me!

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I'm ashamed to see the stupidity in this thread.

Banks reverse charges that are fraudulent (unauthorized use), not charges from a big name company that's been charging you daily for who knows how long. You gave them access to charge your card. Done deal. With the money Facebook is making, do you think they would even care if your little $5k/day account is no longer spending any money? And why would they even want to overcharge you? Makes zero sense.

Like Finch said, take a couple days and calm down. Get a new account and start up again.

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I think the reason facebook is doing that is to preserve the "community" aspect of facebook. they don't want everything cluttered and spammed with ads. Imagine if Coca Cola would just pump 1 million $ into facebook ads. All we'd see on our profiles would be coca cola ads and nothing else

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@rileypool. Well said.

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^^ This.

I think we sometimes miss the bigger picture...

From Facebook's POV, I wouldn't want any one affiliate, creating multiple accounts and launching tens of thousands of ads and driving up click prices for other businesses.

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speaking of FB reps, anyone know a good way to meet them, for example certain trade shows, blogs, etc..

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