Neverblue witholding all payments because of mate1 chargeback? (31)
Neverblue witholding all payments because of mate1 chargeback?
So last month I was running dating traffic to mate1, found out last week that they chargebacked the leads claiming false advertising (something about a 30 day free trial). Anyway, I didn't do any false advertising (was just direct linking from POF with standard copy). These leads were in the x,xxx dollar amount and were about 30% of my overall revenue. I sent my AM the creatives I used and he said they are investigating, but they are not releasing any of my money until their compliance department completes completes their investigation. This started last week and my AM said "hopefully" it will be resolved this week, and "as long as everything looks satisfactory" they will issue a payment with or without the mate1 leads included.
Just wondering if anyone else has gone through this with them? I'm just really hesitant to keep running traffic to them at this point.. Sucks because I like the network and most of my profitable offers in dating are on their network...
Sounds sketchy, how exactly did they determine which creatives you were using? They're either creepin' on pof or you weren't cloaking your links. This is big no-no, especially if your running decent volume. I always cloak all links before sending them to the networks. You can't trust anyone to not jack your shit or out your creative's/angle's to other aff's, especially when they see the big numbers coming in.
I ran some mate1 last month, payments are still coming like clockwork from neverblue every week. Good luck with this.
I gave them some of my creatives in order to dispute them charging the leads back... Don't think they are tryin to jack my campaigns..
why would they think you were advertising something stating a 30day free trial without SEEING a creative that states that? were they speculating? did someone report that to them? if so, why didnt they pass the link or screenshot to them?
it seems like they are trying to make you dispute something, without presenting anything for you to actually dispute. it seems more like a campaign grab to me
if someone saw a creative with the 30day trial, they probably wouldnt even need to ask you because its all the proof they need.
Originally Posted by gts6
DUDE I had the same exact problem. Mate1 is a shitty company that EVERYONE needs to stay away from. My cousin and I were running the same exact campaign, same adcopy, pic, targeting, country and after I make some good money and quit my day job they tell me I was running fraud traffic while my cousin was running good traffic.
Then after a couple weeks they throw him off of the offer as well. At least he got paid, They didn't pay me a penny.
Originally Posted by pa2phoenix
I told them I was using the same creatives as someone else, thats why they probably threw me off the offer and let him run it and then threw him off too. So they can jack my creatives
My guess is someone is trying to get you booted. This is pretty common. Other affiliates doing shit to get your campaign pulled so they're not competing against you.
In FB people have tools just to click report on ads to get you booted. We've had people report all kinds of other affiliates direct to merchants and had to clean it up.
Mate1 is nortoriously bad to deal with just FYI.
^^ good point Smaxor. Also, why on earth would you run the exact same campaign as your cousin, and then tell them you were outright copying someone elses creatives (therefore couldn't be fraudulent?) >_>
Are you sure your cousin wasn't also running poor traffic, got scoped out, then you got kicked because they saw the same creatives but going via your affiliate link...
Just saying... given the fact fraudulent affiliates try to make accounts everywhere and use different identities, it wouldn't be surprising for an advertiser to find the source of fraudulent traffic and just kick everyone they see running creatives that are identical to the known fraudulent affiliates traffic.
Though you'd think if you had a good relationship with your AM they would step up to the plate for you and give you the benefit of the doubt until real proof arose.
In my experience adverting mate1 with pof is like walking through a mine field while digging for gold. NB has been really good for me with payments for example i REALLY pissed off an advertiser which I hate to do, always want the highest quality leads, they didn't want to pay $10,000+ for past weeks rev, NB defended me really I owe them for that, Also mate1 kicked me off but I got paid for them, back in Dec-Jan. Hope you get this resolved Buddy! Now those assholes over at AZOOGLE owe me $6,000 for October! Haha, not replying to emails too. lol i'm going to laugh this learning lesson off but will get the $$ back even if it takes 1000 emails and legal pursuit, that is if it's even worth it. Can't wait to see them at adtech.
Good luck Pal!
I've heard a lot of sketchy reports about Mate1. It's a shame they don't seem to be better organized and more transparent, because the offers can be dynamite. Some of the best converters out there.
If you've done nothing wrong, by all means fight your corner and demand to be shown some proof. I trust Neverblue and I wouldn't have any concerns about running traffic to different offers of theirs. I think it's more likely to be a rogue clown playing sabotage games, or as was mentioned before, mistaken identity.
Thanks for the reply's everyone. I'm going keep battling this. Not exactly sure what else I can do other than hope NB gets them to pay me.. In the meantime I am going to continue to run traffic to Neverblue. Good to see I am not the only one dealing with this bullshit.
Originally Posted by pa2phoenix
Anyway, hope you get your money! NB seem like an honest company so keep fighting for your cash.
Once they said that I'm sending fraud traffic. Few times they kicked me from the offer. Looks like its hard to make them happy with POF traffic. When I was promoting Black offer from mate1 I have used most simple creatives that you can imagine. All traffic from lower login counts (0-100). They wasn't happy with it too and kicked me.
If you want to make them cream their pants, send them a teaser of traffic in high income brackets. That worked for me. But it's difficult to sustain.
I don't think it's the creatives that are the problem, or the login count, it's the POF traffic converting in to sales. They're pretty bipolar with their requirements.
Maybe they are calculating ROIS and conversions/sales ratio much earlier than other dating companies?
Yea, on smaxors note - Mate1 has been hell to deal with. They just tried to charge back 100% of the leads because an affiliate of mine ran over cap by 50 one day (we obviously covered). Good luck!
Originally Posted by Ryan Eagle
I just had an incident where a publisher ran 30 over cap 1 day and they are refusing to pay on 100% of the publishers leads, just crazy.
Mate1 is very particular. They want tracking setup so they can see how each individual ad is performing, then will tell you to stop running certain ads. The bonus is that you can ask for a pay bumps on the ads that're doing well (instead of getting a blended payout that "makes up" for your crappy ads). This results in you making more $ once you're dialed in.. they track all their leads like a hawk so if you send them crappy quality, they're less likely to let it slide, relative to other offers. But like Finch said, the # of white labels they have now is the most proactive that I've seen of any generic dating offer.
btw, the networks almost always gets paid and pocketed your "fraudulent traffic". Only work direct with advertisers and your own contract if you are running over 1k day in revenue. Always ask them to provide copy and images this way if there is an issue you can legally go after them.
hm thx for the opinions everyone I'll stay away from mate1
I want to provide quality leads, but I don't need someone over my shoulder telling me what to do! That's why I'm trying to get good at this business and be able to quit my day job, not start another one, mate1 dosen't sound like it's worth the hassle.
Originally Posted by zeno
I ended up using the same creatives for a different offer just to test it out and the other advertiser loved my traffic. Gave me a higher cap than everyone else in the network.
Right. I guess the general consensus then is Mate1 is a bit of a pain to deal with, and this is not out of the ordinary. In the end they don't care much about you so it's better to move on and waste as little time as possible on them.
Though in pa2phoneix's situation Neverblue withholding all revenue is far more serious and I would make a point of clearing your name, and then making it known how disappointed you are with them over what should have been an "innocent until proven guilty" situation. If they damaged your business activities because of an advertiser crying wolf without any evidence then that's on them. If it was me I'd write a letter to the owner or head at Neverblue and would... say some things.
I have had same experience with Mate1. They do charge back unverified leads sometimes. 
Was pulled off mate1 after being bumped after getting them around 2 weeks traffic. Reason: I have to change back to my initial ads - but I haven't changed anything except cutting out bad performing ads on POF.
Still , it's a networks job to being responsible somehow. Networks earn on traffic and you settle with the network - not the offer. Your payment has nothing to do with mate1 unless you really ran fraudulent traffic (which I assume you did not). In this case, network is in a must-pay situation in my opinion. If they don't like your quality, pull you from the offer but don't chargeback a 100%...
This is one of those offers that I think would be better off going directly to Mate1 rather than through a network. They can tell you exactly which ads to run and which ones to kill and Networks/AM's don't need to waste their time dealing w/ such a particular advertiser. If anyone wants an intro to Mate1 directly, I can provide that, given you're spending enough on POF.
Happened with me with Neverblue too!
I hate that chargeback shit! Can I chargeback my advertising accounts and say that their clicks didn't backout enough for me?
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