I need a Red Track expert to help me with a few issues ASAP. Will pay for your time. Message me on skype live:.cid.12165220e18c1ab
They have a telegram support group
https://t.me/RedTrack
Did you try to hit their support up? Sometimes thats the easiest option 
You can also post your problem here, there are many RT users here on the forum, someone might know a solution.