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guys... i really needed HELP with this digistore postback. (7)

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so a week ago, i've decided to come back to digistore...
but there is really a problem with the s2 postback url set up.
I'm using bemob btw.
oh, i tested 3 different trackers, bemob, Voluum and clickmagick.
only clickmagick worked somehow. but since i won't use clickmagick. i think its hard to use.
def some learning curve there, and i just like bemob better, interface and everything...
so basically i just copied the postback url from the affiliate network section.

https://bv4gd.bemobtrcks.com/postback?cid={cid}&payout={amount_affiliate}&txid= OPTIONAL&status=OPTIONAL

txid and status token can be deleted but doesnt matter i guess cuz i tried both ways.
so i took the link above to to postback url setting, after i hit test connection.
it shows:

Your server did not report a success to our IPN call.
Error code: ERROR
Error explanation: The ipn call was not successful. Your target server has delivered a response, which indicates an error. You'll find the response of the target server below under "contents". Please check the response and contact your target server's technical admin, if necessary.

Contents of server response:Error: Invalid Click ID.


Validation error
Invalid Click ID


i dont know whats wrong.
im so confuse.
i tried so many time and nothing worked, same error message.

digistore wrote me back but still didn't help. they basically sent me a help page.
I couldnt sleep these days because of this...

so please tell me what to do.

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@lightning

I don't use digistore but I quickly looked up their paramters...which are here: https://help.digistore24.com/en/articles/1179

This is telling you the issue. The click ID being sent to BeMob in the postback is not a valid click ID from your tracking...Let's break it down:

1. user clicks into your campaign link from traffic source and is assigned a random click ID value by Bemob when they click to the offer (digistore), say its something like "A128994hhfh"

2. You need to make sure your links TO Digistore contain that clickID like it shows in the article I sent...So something like:

"https://www.digistore24.com/redir/123456/JohnSmith/FacebookCampaign?cid={click_id}"

REPLACE CLICK_ID with the trackers click ID in Bemob so it dynamically sends this data as Bemob generates it.

3. When a conversion is fired digistore will fire your postback S2S url and replace {CID} with the users click ID you appended when they clicked through earlier that same "A128994hhfh"

So when they fire the url it will look like:

"https://bv4gd.bemobtrcks.com/postback?cid=A128994hhfh&payout=5.00"

4. Your tracker BeMob sees this, and assigns the click ID "A128994hhfh" as converted at $5 if thats what the conversion amount was.

Now in your case...If there is NO CLICK ID or it is literally not replacing {CID} then your tracker can't find the click ID associated and its failing. This is normally caused by your offer link being messed up and not containing the click_ID variable in the proper place. Hope you can follow all of this.

Post more information here like your offer URL (exactly how you are sending the clicks to Digistore) and we can figure it out together.

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hi!

thank you for the reply.
i get the concept now.
as far as i know that bemob have this fuction that allows the clickid value automatically append to the offer url, which means i only needed to copy my offer url and bemob will do the rest(they will add cid={clickId} automatically, is it right?). i also tried to not let bemob append the value and do it myself, but tested it still error message from digi.
so yeah very frustrated.
heres some screenshot from bemob.
i think bemob does the work for us, correct me if im wrong.


i added my offer, click test on digi, nope, same message.
what should i do next?
the only way i can think of is that just go on test a product to see if the conversion appears on the tracker or not.

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You can do the following in order to find the actual cause for error:

1. Open camp link that you get from bemob in your browser --> that should open your lander or offer site (if you don't use lander).

In some cases you can find your clickID in the URL of the final offer. You could also create a fake offer like google.com?cid={click_id} in order to test if your tracker's click ID is actually passed. Of course you will get a google error message, nevertheless you should see token filled in the url.

2. Check your click log in bemob and get the internal clickID of your recent page visit

3. put that clickID in your postback and open that link in your browser --> bemob should now register a conversion for that clickID

--> if it does not then or your postback link setup is wrong

4. If that all works, do a conversion test with digistore and check your click log for what you got. Compare with your first manual conversion test. ClickIDs will of course be different but structure should be same.

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i did all you said.
and i think im very close.
first i tested the clickid from my campaign, i use google chrome extension to see the redirect url and clickid was also shown on bemob.
it worked perfectly fine.


then i put the clickid that was generated and put that into the postback, and tested it on my browser,
https://bv4gd.bemobtrcks.com/postback?cid={i put my clickid here}&payout={amount_affiliate}
which look like this.
as you can see above i got a conversion from it.
which means the postback url is working well.
and then i followed this step which is the last step you said: 4. If that all works, do a conversion test with digistore and check your click log for what you got. Compare with your first manual conversion test. ClickIDs will of course be different but structure should be same.
do a conversion test with digistore i don't fully understand what that means but i assume it's the offer url?
and yes i copied my campaign link as well as the offer url link, pasted in my browser, and hit enter, new clickid was generated.
and i headed to digistore to see if i can pass the test connection.
the weird part is i still couldn't pass the test connection. same error message.

do you think i should just ignore this issue and start promoting?

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You managed to post a conversion manually to your tracker.

A conversion test is basically the same. Only difference is that the fake conversion is fired by digistore.

In step three of the guide that @quintyfresh posted, you find the details: https://help.digistore24.com/en/articles/1179

So when conversion test is successful you can trust that all your real conversions will be posted to your tracker.

Conversions tests are a standard procedure whenever you start working with a new network.

In case documentation is too complicated just reach out to your AM. Most of them are happy to support here (since it can be quite a struggle in the beginning).

Make sure S2S works first.

Without knowing on which zones/placements the conversions happened you lose a lot of valuable data.

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@larsometer I just wanted to pop in to say - it's incredible the amount of help you extend to other members. Thank you so much for being a part of our community!
@lightning Are the conversions posting back now? Hopefully by the time you wake up you'll see conversions posted back.


Amy


Sent from my iPhone using STM Forums

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