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Fb error (10)

12-10-2021 08:11 AM #1 rusfed (Junior Member)
Fb error

Hey guys, recently I have this issue on FB "Payments are not available for your role. Please check the permissions on your ad account."
Could you please tell me is it a glitch with the profile and that's probably will stay same way forever, or there's a way how to fix it?

Tried to find answer on yt/goggle, nothing.

Thanks!
Rus

12-10-2021 01:57 PM #2 stickupkid (Senior Moderator)

Quote Originally Posted by rusfed View Post
Hey guys, recently I have this issue on FB "Payments are not available for your role. Please check the permissions on your ad account."
Could you please tell me is it a glitch with the profile and that's probably will stay same way forever, or there's a way how to fix it?

Tried to find answer on yt/goggle, nothing.

Thanks!
Rus
You sure you have all the rights to have access to all parts of the business manager? In this case financial specially.

12-11-2021 02:29 AM #3 vortex (Senior Moderator)

For more details on what @stickupkid is referring to, please see:

https://www.facebook.com/business/he...29106167281625

https://www.facebook.com/business/help/195296697183682

Basically you need to be an admin to have permission to set/change the payment method.



Amy

12-14-2021 05:09 PM #4 rusfed (Junior Member)

100% I have the access, same I have on other accounts. It has to be some kind of glitch. Different profile works fine. Just not comfortable to switch multi login accounts every time

12-14-2021 06:06 PM #5 vortex (Senior Moderator)

Quote Originally Posted by rusfed View Post
100% I have the access, same I have on other accounts. It has to be some kind of glitch. Different profile works fine. Just not comfortable to switch multi login accounts every time
That's entirely possible. FB glitches all the time. If you can't find other people reporting the glitch, it may not be a global one. It may only be affecting a small number of accounts. Maybe have a chat with FB support as a last resort?



Amy

12-15-2021 08:20 PM #6 matuloo (Legendary Moderator)

Quote Originally Posted by vortex View Post
Maybe have a chat with FB support as a last resort?Amy
Yup, this should actually be one of the first things to do in case of payment issues. FB support sucks when it comes to approvals or account limitations but from some reason, they seem to be more responsive in case of payment problems or accounts not spending Definitely try to reach out to support rusfed!

12-19-2021 07:55 AM #7 rusfed (Junior Member)

Hey guys, fyi I didn't solve the problem with that particular profile, but I just started to use a different profile with that account and everything is fine, so most likely it's something off with the profile.

02-06-2022 10:28 AM #8 shark-collective (Member)

FB always trying new things so he has times also he testing us too

02-27-2022 01:04 AM #9 meihuak (Member)

you can change a new account to manage your ads account, then you can pay the bills

03-09-2022 07:30 AM #10 vortexalpha (Member)

First, you need to check if you really have all accesses needed for adjusting that kind of information, as sometimes happens that clients or other team members don't set up this properly, and you can't manage all features that exist in account. But, also sometimes it happens that it's some kind of a current bag on Facebook, have had similar experiences before, so check from Incognito window as well, log out and log in again to see if anything changes.

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