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Anyone using Paxum? What's your opinion. (23)

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I am trying to open an account with Paxum, paxumbank.com, which is apparently the branch that takes care of US companies (while paxum.com is for non-us companies).

I can't say i am impressed by their service so far, as i have been waiting for 6 days for them to review the documents submitted.

The low fee to transfer to ad networks looks enticing, but with the poor quality of their service, i am wondering if it is worth the trouble.

Anyone is using them? What's your opinion?

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Few weeks ago I opened a Paxum account to fund one trafficsource.

Then I learned that you first have to receive a payment from another Paxum account to your own Paxum account before you can make payments from it.

Then I told them they can close my account.

Probably won´t consider using them again.

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I've been using paxum quite heavily when their first opened their services. At that time, the service was really great... the support would take a long time to respond to requests at times, but overall I was very satisfied with them. Then they started to introduce several limitations and I'm afraid they are not as hot as they used to be once. But still, many people use them so I'd say they are somewhat reliable. Paxum used to be the "default" way of getting paid in the adult world but I haven't used them in a good while so not sure how well they work these days.

BTW: If I'm not wrong, @r4raaj is using paxum to fund his traffic sources, maybe try to PM him to ask about his experience.

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@matuloo

Did you use Paxum to get paid from affiliate programs or to pay trafficsources?

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That way it can probably work good but that´s also the problem, you have to receive a payment from another Paxum account to your Paxum account first before you can send payments to other Paxum accounts.

When you don´t work with networks that send payments through Paxum so that you can´t receive a payment then you can simply not use Paxum to fund trafficsources.

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Right Seb, in that case Paxum cannot be a good option

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I started to use them to collect payments from affiliate programs indeed, then I could just wire them to my bank account or withdraw via their card. It was a huge help since the other default option was to receive small checks from 100s of programs and cash them individually. And yes, I also used to fund some sources through paxum. But like I said, this was years ago so no idea how much of an option paxum is these days.

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I started to use them to collect payments from affiliate programs indeed, then I could just wire them to my bank account or withdraw via their card. It was a huge help since the other default option was to receive small checks from 100s of programs and cash them individually. And yes, I also used to fund some sources through paxum. But like I said, this was years ago so no idea how much of an option paxum is these days.

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I can imagine that it's still a good option to do so today.

When you already received payments first it also shouldn't be a problem to pay trafficsources.

But when you want to use Paxum only to fund trafficsources then it's not the best choice because juts can't do it right away without further obstacles.

I also don't see a sense in it

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So it's no longer possible to fund a paxum account with a wire or CC? I'm sure Ive done that in the past, but I think I had a business account so maybe that was different.

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From what their support told me it's only possible when you received a payment from another Paxum account before.

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So you just need to receive one payment from a paxum account and then they open the funding options for you? If so, that wouldn't be such a big problem.

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I use Paxum for about 3 years now and never had any problems.

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Yes, that's how it works.

Maybe it's not such a huge issue but not everyone knows someone else who's using Paxum and I also don't get it why you need to receive money from another Paxum account when you only want to use it to send payments.

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Yup, it doesn't really make much sense to me either. Getting verified by an actual CC transaction should be higher on the ladder compared to some random transaction within the paxum ecosystem... but maybe they have some other reason for this.

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End of the story for me. I should have listened to @twinaxe

They have 2 branches:
- PaxumBank.com that deals with US Corporations.
- Paxum.com for personal accounts and non US Corp

I tried both. Initially PaxumBank for my US corp. PaxumBank takes approximately 2/3 weeks to reply to an email, does not reply to the phone and has no online support service. I thought "Do I really want to send money to a company that takes 3 weeks to reply?" and stopped working with them.

Still, I gave a shot to Paxum.com because they had a chat support that appeared a bit more responsive. They sent me initially a list of required documents, which was way shorter. Basically only a passport and proof of address. Then, their support kept inventing reasons to ask for new documents, when not just blatentely lying. I got excuses like "this rental contract has expired", while the rental contract clearly states that it is automatically renewed on a yearly basis. They told me "you should ask your landlord to renew the contract". Yeah, sure... I am going to sign a new lease just so validate an account...

Then, even worse, 2 lies in a row within 5 minutes of chat conversation about a bank statement
1) "the statement you sent us does not show your address" => I send a screenshot of the document with the address highlighted.
2) "This is not the document you sent us" => I send a screenshot with their email containing the file name and the PDF reader showing the same name.
3) "We do not accept this financial institution." was the final excuse. The financial institution was Wise.com, not really a shady one...

At the end, I sent them 5 documents showing the same address in the same country, including a valid driving license, and they rejected all of them, while I got the same documents accepted by several large financial institutions all over the world.

The only thing they were fast about is to close the account. I asked the account to be closed a 8:28am. It was closed at 8:32am. They are probably not interested in affiliate marketing business.

Note: when posting reviews about them, I also discovered PaxumLatam.com, which features the same site, but I have not contacted them.

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If I would get $0.01 for every time I heard this I would be rich

Your experience is even worse than mine.

In my case they accepted all documents right away but just couldn´t deliver what I was looking for.

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Wow, that's really quite a shitty way to treat a new client I'm suprised to read this, they used to be a very good company and helped me to save probably thousands on fees... sad to see them act like this.

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Yeah, now all they have left is buying fake reviews on TrustPilot to maintain a bit of credibility...

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That's just sad

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Till now my experience is good with them and hope it will continue the same

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after epassporte went down, all of the sudden came many payment services in adult.. redpass was the crowd favorite, but i vouched for paxum from day 1 and been using them since day 1.

why? redpass had insane fees and beauacracies paxum had very acceptable fees and easy registration process

still use em today

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The epassporte fiasco was massive, I still remember how many fellow webmasters lost thousands and thousands of dollars to this. I'd love to know if the "Middle Men" movie was responsible for this or it was just the last nail in the coffin.

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