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FB Not Updating Stat? (11)

01-26-2012 01:54 PM #1 MrGoogle (Member)
FB Not Updating Stat?

Hi,
dose anyone have same trouble that I have with FB right now?
My FB stat page just stopped updating since last night.
It is not showing(updating) how much I spend, clicks or ctr.
I am flying blind right now, because my cpvlab is showing clicks are coming in from FB.

01-26-2012 01:59 PM #2 staffanm (Member)

Yep got the same issues, must be a delay because I keep getting traffic.

01-26-2012 02:00 PM #3 inversion (Member)

I'm having issues too.

01-26-2012 02:39 PM #4 dubbsy (Member)

Same, Last night I couldn't even log in to FB, my internet was fine, but got that "server not responding" page...

01-26-2012 02:57 PM #5 inversion (Member)

Maybe anonymous is warming up for the takedown on the 28th? http://news.cnet.com/8301-17852_3-57...on-january-28/

01-26-2012 02:57 PM #6 MrGoogle (Member)

Has this happened before?
How long dose it last?
I am testing new campaign and I really need to know.

01-26-2012 02:57 PM #7 abcd (AMC Alumnus)

Same here.

01-26-2012 04:43 PM #8 richardj (Member)

Yep - Still getting issues. Traffic but no reporting!

01-26-2012 05:00 PM #9 inversion (Member)

Got this from the Social Ads Manager Team -

We’ve been notified by facebook that they are currently experiencing issues with retrieving data for advertisers through the API.

We have been in contact with them and this is one of the messages they provided to us:

"We are currently experiencing difficulties on the advertising platform which is causing adgroup and adcampaign spend and click data to be returned as zero. We are investigating with our highest priority."

So although clicks are not showing, there may have been activity for your campaigns but Facebook are having problems getting this data to users.

We understand that they are working hard to resolve this. Please contact your Facebook rep for updates and we will also continue to update you when we hear further news.

01-26-2012 05:17 PM #10 polarbacon (Moderator)

facebook pushed out a software update last night.....which caused an error in the reporting.....its supposed to be back up later today...

01-26-2012 08:23 PM #11 zeno (Administrator)

Quote Originally Posted by inversion View Post
Got this from the Social Ads Manager Team -

We’ve been notified by facebook that they are currently experiencing issues with retrieving data for advertisers through the API.

We have been in contact with them and this is one of the messages they provided to us:

"We are currently experiencing difficulties on the advertising platform which is causing adgroup and adcampaign spend and click data to be returned as zero. We are investigating with our highest priority."

So although clicks are not showing, there may have been activity for your campaigns but Facebook are having problems getting this data to users.

We understand that they are working hard to resolve this. Please contact your Facebook rep for updates and we will also continue to update you when we hear further news.
Sweet so it wasn't just me. My SAM was still showing zero clicks at about 4 hours after my new advertising day.

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