I've been running this coreg campaign on facebook for a couple of days and its doing decently. But today I get this DMCA notice from a law firm and my webhost takes the site down.
They say I have infringing content on my site...I'm not sure which part of the page has it...but I think its the logo. I clearly mention that the brand has nothing to do with this prize..but I added the brand's logo to the lander, my bad.
I also have a picture of their product...could that be a problem too?
Should I just ignore this notice? Or take the campaign down? Hard to let go something that makes you $xxxx :/
I contacted my webhost and they told me its best to contact the complaining party and find out which part of the page has infringing content. Should I contact them or will I land in some sorta trouble if I do?
I'm not sure what to do now, I'd love some advice!
just contact them ask them what the issue is....remove content....its pretty easy.....
I personally recommend that once you make the changes they confirm to you in an email.....that you HAVE complied....
I had similiar experience I have removed everything about company but what they were referring too was general experience that it might create and were sending me DMCAs whole time but I have no time to fight with them anyway so I just took site down.
JohnnyGood
move to a better host.
In the past i try to weigh out how serious it is. I'll usually take things down and not reply at all.
Some people say its better to have no records of transaction at all (usually if its something serious), and other say email and work together to fix the problem (less serious).
A picture of their product is prob the main issue if your not mentioning their name. In this case i'd ask what the issue is and then remove what they ask, move your campaign to brand new URL/host and start again as long as it's not risky business.
I would definitely take down the page they don't like. it's not worth the headache to leave it up or try to fight them.
Point the campaign to a new page or a new domain altogether (domains are cheap) and resume business.
But remember that if you use their logo and/or product image they're going to DMCA that page too...
I would do some split testing and see how the page performs without their logo and without their product on the page, you can "imply their brand" by using colors and if you need a product image, use a competitor's product that looks similar. You'd be surprised how these changes will not affect your ROI.
Not trying to advertise or any thing, whenever we get DMCA we send them to the customer. If we can't get any response within 24-48 hours we suspend the server.
You should check your email at least once every 24 hours :P
Walmart?
Thanks everyone for the suggestions!
I sent them an email and haven't heard back yet. I got the actual notice forwarded to me (via Dreamhost) - Using the brand's logo and product pic from their official website seemed to have pissed them off. I should probably look for some unofficial images of the product and use them instead...I hope its okay to do that.
I'm already with Beyond Hosting...but I was lazy and used a domain I had with Dreamhost. Lesson learned - switching everything to BH before the end of next week.
@Tyler - 24-48 hours is awesome. Dreamhost let me know about the notice after they took down everything.
@profitable - Thanks for the advice, split testing right away!
@invisible777 - nope! :P