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My Big Problem With Propeller Ads. (35)

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Hello guys.
Hope you are doing fine.

I know that the title on this thread is quite shocking, but my intention is to catch your attention. Perhaps someone has had this problem before and could help me out to fix it.

I've been working with Propeller Ads a couple of years and I recognize them as the best push traffic source. At least on my experience. Been really happy with them even though the never provided me with a Manager. I always had to speak with them through the Support Chat. Any way..so far..so good.

Thing is that one day I tried to add funds to my account using my credit cards and the troubles began. Payment couldn't be processed, Please try with a different Payment Method.
So I did it. And I did it multimple times, with different cards, from different banks, from different countries, Creddit / Debit cards. Didn't work at all. I even tried using my partners cards and didn't work at all....Always the same words...Payment couldn't be processed, Please try with a different Payment Method......

The result? My account was banned.

We tried to recover my account by speaking with them and sending them several e-mails with pictures of our Id's, and cards and they didn't accepted them. Conversation was good all the time, they were really kind but they didn't understand and they block my account. The money that I had on my account was send it back to my card so I can't complain about losing money with Propeller Ads.

Thing is that I really want to work with them, their traffic quality is quite good so I created a new account.

Never been able to add funds using my credit and debit cards. I even tried to used cards that I own and never used before on Propeller. Same words: Payment couldn't be processed, Please try with a different Payment Method.

The only method that I could set up and use with them is Paypal. But I hate paypal so much, really I hate it, is the worst thing ever, I hate Paypal. It's so Fu....ng expensive and they charge aditional cost all the time to my card balance. I hate it.

I chatted with Propeller support many times asking them why my cards are not being accepted by the platform and the simply answer me: Your account is working perfectly fine, please communicate with yout bank or try with a different payment method.

My cards are great. I used them all the time, with several traffic sources and never had any problem.


Sorry if my explanation is to long, but I’m desperate and I really need to fix this issue.


Hope to hear from you guys and read your comments if you had this kind of troubles before.

Thanks so much…

Wish you de best for 2021.


Facundo.

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Hey Facundo,I am sorry to hear about your issues.

Personally I never had such issues myself.

Did you use your old account or did you create a new one when the issues started?

As far as I know by default there is only Visa and Mastercard supported (and Unionpay) so did you try these cards or did you try a different provider?

In the end we all can just guess what´s happening there so let me tag @propellerads so that they can chime in and check what´s going on.

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Hello Twinaxe,

Thanks so much for your reply!

Yes we first tried to agree with them to unblock our account, providing the legal information of our business and credit cards information that we been using. Which was under my name and my partners name. Since we had no luck we created a new account under my name.

Yes. The cards we tried are different international credit cards all VISA and a Mastercard. The ones we always use with Propeller Ads and the rest of the traffic sources we work and never had problems loading funds. Also we tried with VISA bank deposit card with no luck.

I also tried to contact them here via pm on here. So they can know Im serious about this business and not a scammer but they answer to contact them via support chat in Propeller site. Which I also did but they keep saying everything is great with my account (the new one I created ) but still cant add funds with my Credit or bank cards.

I hope I can find a solution.

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Were the credit cards connected to a previous account already?

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No, they werent.

Previous account was under my business partner name, and she used her credit cards and bank debit cards. This new account is under my name and Im using my cards.

The only way they can link us is because when her account was blocked we send them our business information that is under both names.
Anyway, we never commited fraud or violated rules. It was just that she tried several times to add funds with a card and the transaction was declined. But there wasnt any type of fraud.

The weird thing is that they let me add funds with paypal but not with my cards. And my problem is that paypal charge me a lot of money to add funds. So its not profitable that method in the long term.

I dont understand why I cant with any of my cards or why they suspended her account.

Thanks twinaxe for taking your time to answer. I appreciate

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Is wire transfer possible? Did you try that?

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@fenicio I can certainly understand your frustration.

When I was running heavily with PropellerAds and making payments every couple days with my credit card, the payments would very often trigger some type of fraud alert, and I'd have to call the credit card company to regain the use of my card.

(I did ask them to whitelist PropellerAds but they gave me a reason why it wouldn't be a good idea...anyways, not important.)

And yet I never had the same issue using the same CC with any other traffic network.

PropellerAds has been around for a long time and their reputation is stellar. There's just something...different about their payment processor (no idea what that might be or why).

Since you seem to have done your best by trying various CCs and communicating with the network multiple times - why not just revert to the original payment method?

Before they allowed CC payments I would make regular trips to the bank to wire money to my account.

Also: Did you get your PropellerAds account reinstated? If not, let me know - I may be able to help.



Amy




Sent from my iPhone using STM Forums

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Thanks Jaybot.

I didn't try with wire transfer. Thing is that I'm located in Uruguay, and their account is in Isle Man. So I'm pretty sure that the bank will charge me with all the International TRansfer Fees. In addition the minimum deposit is $1000

.My account was previously closed with out any reason. That means that I can't make such a big wire transfer trusting that everything will work fine.

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Thanks Amy for your answer.

When they told me to comincate with my card provider I did it. My bank told me that my cards were woking perfectly fine with out any inconvenience to make international payments of any kind. But, and here is the funny thing, they also told me that they saw that Propeller Ads payment processor was located in "certain" country and that isn't acceptable for that bank in particular (Visa and Mastercard).

After this inconvenience I tried with different banks. Same Story.

Then my account was closed and never re-opened. Even when we had a WEEKS long conversation and send them pictures of every single card that I own to prove them that everything was made by my partner and myself.

Because I don't want to stop I made a new account and had the same problem with every single card. Credit and Debit. Even cards hat I never used before on Propeller Ads.

I'm not Judging their reputacion. They are great as a traffic source, that's why I want to keep working with them and I always had the best results. But it is really difficult to solve a problem with out being redirected to the same answer every single time.

Any help with this matter would be amazing. This is such a difficult business (But so awesome in so many ways), with all kind of barriers and challenges where comunication is not one of its strenght. At least for people that is starting up and keep fighting.

I always thought that meeting people in person would solve most of the problems that we can have, but Covid made that travelling and assisting to the conferences this year be impossible. Fortunately we have a place like STM.

Thanks so much for your help Amy.

Facundo.

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They likely closed your account because of this :

I wouldn't try to use other methods now, you need to sort this problem with them first. If you try to create new accounts and test different payout methods, they could see it as an attempt to defraud them, even though I believe your intentions are clear and legit.

Let's see if they chime in this thread, propeller support is reading the forums for sure, let me try to tag them once more @propellerads

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@fenicio Thanks for the additional info! So one question for you: How were you making payments before all the CC issues started?

Please PM me your skype - I'll see what I can do.


Amy


Sent from my iPhone using STM Forums

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Thanks Matuloo

Yes I supposed that once my new account couldn't solve the problem. I'm still in conversations to fix it.....hope they could help

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Thanks Amy, I just sent you a Pm

I nused to fun the account through E-payments...now they are closed...and My credit cards used to work fine as well...till on day this year they didn't allow me to add funds any more

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My bank sometimes has issues with PropellerAds as well. What I've found usually works is calling the credit card number, getting to their declined transactions department, and pre-emptively tell them that you're about to process a payment for $amount to a merchant in Cyprus (where the gateways Propeller use are located). That usually gets it to go through. Propeller also seem to enforce strict 3DS, but don't notify you you're using a card that doesn't support it, and just decline without any message.

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Once I also had the situation with a different trafficsource where my payment was declined and the card got blocked because of "suspicious payment".

I called American Express and told them that the payment is ok and intended and then they unblocked unblocked the card and the payment went through.

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Yes, perhaps it's like chain of errors. The bank don't allow the payment because of the location of the processor, and then because the bank denied it all the cards are denied by the processor. It's funny.

I will talk again with my bank.

Thanks for your help.

- - - Updated - - -

I will call each bank today and will keep you update.

Thanks pal.

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Ok. New Updates!.

I have spoken with my banks. They say that because all the cards recognize the payment as fraudulent due to the processor location, they block the payment instantly each time. So they told me to do is this:

1- Try to make the payment with the credit card.
2- They will block the payment
3- Wait 2 hours so the blocking will be displayed on the bank system and they can analyze it.
4- Call the bank and authorize the payment.
5- Make the payment again.
6- Hopefully the payment will be processed.

All these steps must been made every single time that I want to make a payment on Propeller. The bank system doesn't create any record to let the Propeller payment allowed for futures transactions, so every single time that I want to refund my account I will have to go through all 6 steps.

Today I just did the first 2. I will keep you update later.

Facundo.

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You need to ask your bank to report the issue with Visa, Mastercard... so that they investigate.

Other options:

1) ask them to raise your credit card payment limits for that specific country. Even if you have funds on your bank account, most banks put limits on credit cards to avoid fraud. They can lift them if you formally request it. Yet, in case you got in trouble, you won't be covered. This is likely what is happening. If they refuse, it can also be a compliance issue, which you will have to investigate with them (probably not if they manually release the payment)

2) some banks offer payment confirmation through SMS, mobile App or a digipasw. This usually allow for payments to go through more easily as the bank is more confident that you are the one making the payment.

3) Open a bank account in an other bank.

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I had to do #2 with Propeller Ads each time, same with Zeropark. Each time I would get a code sent to me via SMS and have to enter it. A real pain, but I guess the countries where they bank are not held in high regard by the rest of the banking community.

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@fenicio Thanks for your PM! I can't seem to find you on skype though - please try to add me instead.

Best of luck with the bank arrangements! I'm assuming your PropellerAds account has been reinstated if you're able to make payments?



Amy

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Thanks Jerey. I'm on it. I just talked with them again and they told me that I have to wait, they will allow it in a couple of hours. Perhaps this will be the payment methond from now...Waiting 24 hrs till get the fund in my account.

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I agree it is a pain, but when a SMS woke me up at 8am on a Sunday morning saying "please enter 545924 to confirm your 1200 euros payment", I was happy to have that system in place...

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I guess I find it an annoyance because I've never had to really deal with stolen cards. Before we got chips, it seemed I had a card stolen every other month. How I would find out is when the card company would call and ask if I made certain purchases. Of course I hadn't, they would block what they could and remove the rest from my account and send me a new card.

But yeah, I could understand how a text like that would be unsettling.

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I also have to confirm credit card payments with a pin that I receive per SMS and I am pretty happy with it.

I mean, it´s a matter of few seconds to confirm but gives much more security.

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Dear Facundo

As we have already written to you, the problem arose from the side of the bank.
We are glad that the bank has explained to you what to do. Unfortunately, in this case we are just recipients of funds, so we cannot influence this procedure. That's why we helped you with Paypal.

We hope the problem will be solved soon. If you ever need anything else, our support team will be happy to help you and answer all your questions 24/7

Thanks and Happy New Year!

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My CC company has a sensitive fraud filter that has resulted in quite a few false positives over the years. But I never minded in the slightest.

A couple of months back, my CC company called to alert me to a charge. Upon further investigation I found out that 6 fraudulent charges had been made over the previous 48 hours, via my paypal account to multiple bank accounts and credit cards, in the total amount of close to $7k.

That's not a huge amount yet, but the individual transaction amounts were escalating quickly. If I hadn't been alerted, I wouldn't have caught these until the end of the month - by which time I could have sustained 10x that amount in losses or more.

Fortunately, after multiple appeals, paypal consented to refunding the entire amount.

So yeah - this one save has made up for all those false positives from before - and more.


Amy
(Lessons learned: Add as few CCs and/or bank accounts to paypal as possible, and watch the transactions like a hawk. And don't let paypal tell you they can't do anything for you - keep appealing so they'd actually get someone to investigate your case instead of giving you some canned response.)


Sent from my iPhone using STM Forums

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Update: I've had a brief conversation with the OP. The workaround method he outlined before as suggested by his bank, didn't end up working.

Bank wires are expensive in his country. And paypal would result in hefty fees. So neither would be ideal.

He's now looking into getting a bank account in the US for sending bank wires for cheaper.

Hope this helps someone! And if anyone has insight on which US banks allow foreign entities and have reasonable fees for wiring funds, please kindly share!



Amy


Sent from my iPhone using STM Forums

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Hello Propeller people, yes and I'm very thankfull with you to help me out with Paypal. Thing is that I've never had this problem before with any other traffic source. They accept all my credit cards with no inconvenience and never had to speak with my banks to make a deposit.

I've talked with my banks and the payments to your platform now are allowed by them but still not working for me. Still unavailable to add funds using credit card.

I'm not doing this in order to make a huge deal and create you a bad reputation. That's imposible, you are a great traffic source, one of my favourites I must say and your traffic is excellent in my opinion, but perhaps in what payment processor matters would be interesting to make some adjustments so we don't have to call the bank every single time that we want to add funds to our accounts. Perhaps these small changes would make the experience of buying you traffic much more enjoyable, easy and fast with no delays involving banks and call centers.

I will proceed in the future to make my payments by Bank Wire. It was the only way that I found to make it happen.

thanks again for your help and wish you a great 2021.

Facundo.

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Thank you @vortex for your help! Hope this will be useful for other members too!!

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Yah..Paypal is dangerous. Had some troubles with them in the past also.

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Well, just a moment ago I had basically the same issue but in my case with Advertizer.

I wanted to make a payment and got the message that my card got declined.

Then I called my bank, they told me that my card got locked.

I told them that I initiated the payment myself, they unblocked my card and everything works.

They also told me that a merchant that got unblocked once will very unlikely get blocked again.

So maybe it´s the same with your bank, then you would have to "unblock" Propeller Ads only once and not every time.

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Glad I'm not the only one with this issue. I resolved it by contacting my credit union and they had to enable international transactions because Propeller was flagged as fraud by multiple banks that I use. I did manage to make a deposit but I found their support team to be highly unprofessional and unhelpful whatsoever. At the very least they could've point me to the right direction and provide more information on how to troubleshoot the issue. It took me 4 hours to resolve it because I just happened to run into a good representative from my bank, the rest said "contact your mercher", and of course Propeller said "contact your bank." Just an unpleasant experience overall.

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It´s not that much about Propeller, it´s rather the country a network operates/has it´s bank and Cyprus can make such problems.

I guess it´s because many crypto and casinos are also operating from Cyprus.

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I use bank wire with them with usually no problems. With "usually" I mean that the funds arrive the next working day except about once a year when I have to wait 3-5 working days and start getting nervous about it. I think bank wire is also the cheapest deposit method as they charge rather high CC fees.

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Yup, wire is probably the best and least expensive solution but mostly I am just too lazy for it and use CC instead.

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