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Voluum Problems (8)

10-09-2020 05:11 PM #1 devdev (Member)
Voluum Problems

I'm having a terrible time with Voluum. Down for maintenance, 'front end errors'. Now, I can't even login. Just seeing if anyone else is having troubles?

10-09-2020 05:19 PM #2 mattmatt483 (Senior Member)

Yup 503 error here as well

10-09-2020 05:27 PM #3 plutus (Member)

500 internal server error when logging in

10-09-2020 05:48 PM #4 jaybot (Veteran Member)

Front end was fucked for the past hour or so. Camps still seem to run on the backend.

Definitely annoying.

Seems to be back up for me now.

10-09-2020 09:04 PM #5 plutus (Member)
Voluum Problems

Really hope that it’s none of u guys. My Voluum ios app just randomly displayed someone else stats and campaigns. Everything. Landers. Offers. Targeting.




EDIT: All campaigns are pointing to the same test URL tho, it looks like some kind of sandbox data but not sure yet

EDIT2: It’s demo account that can be accessed by clicking log in as guest. I can’t log in to my account, getting instantly relogged to the demo one.
@Voluum what’s going on with your mobile app and your service in general today?

Sent from my iPhone using STM Forums mobile app

10-09-2020 10:22 PM #6 jeremie (Moderator)

Was working for me when I checked a couple hours ago.

10-12-2020 10:12 PM #7 matuloo (Legendary Moderator)

EDIT2: It’s demo account that can be accessed by clicking log in as guest. I can’t log in to my account, getting instantly relogged to the demo one.
@Voluum what’s going on with your mobile app and your service in general today?
Ah what a pitty, I already started to change my opinion about the volumes and quality of propellers TH traffic )

10-13-2020 03:49 PM #8 voluum (Veteran Member)

Hi guys,

Amazon AWS, our infrastructure provider, had issues with one of its data centres which caused the login and frontend problems you all experienced. It didn't affect traffic handling by Voluum and we didn't lose any events. Our team was working on this as soon as it occurred and was able to restore full functionality shortly after.

Sorry for the inconvenience.


Karolina

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