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TrafficStars drop in volume (7)

06-26-2020 04:06 PM #1 ipochan099 (Member)
TrafficStars drop in volume

Hi guys,

I used to run banner campaigns on xhamster and it was nearly stable till last week then my volume dropped significantly.
My daily spend dropped from ~$250 to $30 and it mostly affected Tier1 Geos like US and CAN.

I've tried to increase bids, change freq. caps, add more banners, etc. and nothing.

It looks like they've just sold all inventory on flat rate and there's nothing left for bidding.

Do you guys run any campaign with them and have you faced problems like that?

07-02-2020 09:45 AM #2 matuloo (Legendary Moderator)

The volume they have on xhmaster for these GEO is so big that I doubt they could ever sell all of it on a flat deal.

So the problem is likely somewhere else.

I've had this happen to me a few times in the past, I believe they might have some bug in the system as I wasn't able to solve anything with the support. What helped was to start a bunch of new campaigns.

Another option is that your campaigns got some flag and it's limiting the delivery. They are more strict when it comes to what they allow to run on xhmaster. Try to upload some new banners and LPs, but better start a new campaign for them too.

07-04-2020 11:00 AM #3 ipochan099 (Member)

Thanks for reply @matuloo

Yeah, it looks like they have some problems and their devs are still trying to figure it out as my AM says.

I've already tested different placements and other campaigns and there's no traffic for me.

I bet my competitors are enjoying it while I'm struggling with $20/daily spend

07-05-2020 11:48 AM #4 adxadcom (Senior Member)

we're working with them on RTB mode and we also experienced a drop from Xhamster. The official reason was that there were issues with our advertiser's LP. So yes as Xhamster is an exclusive source on Trafficstars they do care of the ads being compliant.

07-05-2020 12:58 PM #5 ipochan099 (Member)

Quote Originally Posted by adxadcom View Post
The official reason was that there were issues with our advertiser's LP.
Do you know what was wrong with LP?

I'm pretty sure that it's not my case.
I have compliant and active LPs & ads as well as I still get some traffic, but the volume is crap, like 10% of what I had before this problem.

07-05-2020 09:23 PM #6 matuloo (Legendary Moderator)

Quote Originally Posted by ipochan099 View Post
Yeah, it looks like they have some problems and their devs are still trying to figure it out as my AM says.
Ok so when your AM confirmed there was a problem it's likely the case, once they fix it, it should return back to normal, hopefully.

They do experience some tech problems from time to time, like any other platform. let's see what happens in a few days.

But did you ask your AM about your creatives and LPs? Are you sure they weren't flagged due to some misleading elements, which could be the reason for throttled traffic?

07-06-2020 07:57 AM #7 adxadcom (Senior Member)

yes, as we work on RTB terms their compliance team shares reports , so there were issues with our advertiser's landings that were fixed immediately, but TS warned that when all alerts will be excluded the volumes will return

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