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Anyone using Thrivetracker facing traffic downtime? (19)

12-22-2019 05:39 AM #1 profit-rex (Member)
Anyone using Thrivetracker facing traffic downtime?

Post removed

12-22-2019 09:25 AM #2 caravaggio (Member)

Yeah, my tracker doesn't work at all. I already sent ticket to the support. How about you @profit-rex?

EDIT: Okey, it's already back to work

12-22-2019 11:03 AM #3 profit-rex (Member)

Mine is back to work too, that is why i removed the post. I wrote pretty long post about this issue but thought its not fair to discredit the tracking team.

I had some terrible numbers yesterday and my assumption is that it was the tracker, but overall I am mostly testing last couple days so its very hard to tell if its the offers, banners or the tracker. Will have to check more deeply later.

12-22-2019 11:08 AM #4 caravaggio (Member)

Fortunately I forgot to fund my account yesterday and I lost only about $40 or so because tracker didn't work at all. For around 4-5 hours I suppose. Not sure why but it definitely was some kind of problem with TT.

12-22-2019 11:58 AM #5 profit-rex (Member)

Quote Originally Posted by caravaggio View Post
Fortunately I forgot to fund my account yesterday and I lost only about $40 or so because tracker didn't work at all. For around 4-5 hours I suppose. Not sure why but it definitely was some kind of problem with TT.
Damn man. Then probably it happened to me too.
I lost like $400 yesterday.

12-22-2019 12:05 PM #6 profit-rex (Member)

Man, they apologized. Shall i ask for my $400 back lol.

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12-22-2019 12:12 PM #7 profit-rex (Member)

Lol and the funny part is I lost over $500 on a single day last year because Voluum crashed. They also apologized.
When you do managed trackers your expectation is 100% uptime, otherwise its not hard to make a tiny tracker yourself or use something like Binom or self hosted Thrive.

12-22-2019 05:19 PM #8 caravaggio (Member)

Uhh, sorry to hear that. This had to be painful. I actually got the same message from them.

01-01-2020 02:59 AM #9 profit-rex (Member)

Not able to login to Thrive since morning.
Cant login to support as well to raise a ticket. Is this happening to you guys as well?

01-01-2020 05:38 AM #10 jack_l (Veteran Member)

Weird... mine's been working fine all day... just checked it and everything is good.

Sometimes the cookies on my browser will screw up the login - try to clear your cache and history and then go to the very original email Thrive sent you when you signed up with your unique login link.

If that's not the problem then you can email their support at support@Thrivetracker.com.

01-01-2020 08:54 AM #11 caravaggio (Member)

I'm not sure how it was before because I didn't check it but right now everything is okey

01-01-2020 02:12 PM #12 profit-rex (Member)

It is still not working for me. 24 hours right now, not responding to my email too.
I am getting pissed lol. Are they in STM?

01-02-2020 12:56 AM #13 gowern (Member)

Quote Originally Posted by profit-rex View Post
It is still not working for me. 24 hours right now, not responding to my email too.
I am getting pissed lol. Are they in STM?
Most of their tech work is done by a bunch of cheap third-rate Bosnians so you can't really be surprised that stuff like this keeps happening with them.

01-02-2020 02:53 AM #14 jack_l (Veteran Member)

Quote Originally Posted by gowern View Post
Most of their tech work is done by a bunch of cheap third-rate Bosnians so you can't really be surprised that stuff like this keeps happening with them.
I've had nothing but good experiences with Thrive's support team. Been using them for 15 months now and they are always prompt and helpful...

01-02-2020 07:34 AM #15 stickupkid (Senior Moderator)

Quote Originally Posted by gowern View Post
Most of their tech work is done by a bunch of cheap third-rate Bosnians so you can't really be surprised that stuff like this keeps happening with them.
Demanding quick support around holidays is not realistic.

01-02-2020 04:43 PM #16 gowern (Member)

Quote Originally Posted by stickupkid View Post
Demanding quick support around holidays is not realistic.
I wasn't talking about support, I was talking about getting their tech work done on the cheap.

01-03-2020 05:54 AM #17 profit-rex (Member)

No problem guys. It is working now.
I am using them for a long time. Just since last month i faced a few problems, but it is all good. There API is much faster than Voluum, that is what I really want.

01-03-2020 06:49 AM #18 stickupkid (Senior Moderator)
Anyone using Thrivetracker facing traffic downtime?

Quote Originally Posted by gowern View Post
I wasn't talking about support, I was talking about getting their tech work done on the cheap.
You are responding on his support complaint. Make it relevant or make it constructive at least, instead of posting a third-rate remark. Thanks.

01-03-2020 04:56 PM #19 gowern (Member)

Quote Originally Posted by stickupkid View Post
You are responding on his support complaint. Make it relevant or make it constructive at least, instead of posting a third-rate remark. Thanks.
I was responding to his complaint about his tracker not working and the third-rate comment is based on seeing for myself what sort of work their Bosnian tech guys do.

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