Home > The Newbie Zone > Questions and Answers

---

HELP ! Clicks not showing on Mobidea (7)

---

Hello guys hope you're doing well !
I launched a campaign today and when I check Redtrack I see that there is 500 click on my CTA button but when I check Mobidea I can't find those clicks .
I tried by clicking using my own mobile and Mobidea counted that click but when my traffic comes from PopCash it never changes.
PS I got my LP from Adplexity " downloaded it and changed the links inside only "

---

There will be some problem with the campaign setup, you're either using the wrong link or the LP is not working properly.

Let me tag @RedTrack guys in here, they should be able to provide you with better support than any of us here. Have you tried to hit their support up already?

---

Thanks for your reply !
I copied the campaign link and tried by my self to click the CTA button and it worked good for me and Redtrack counted that LP clicsame as Mobidea but when I run ads Redtrack keeps updating LP clicks but nothing happens on Mobidea

---

Hi @amboru,

Looks like it's something with postback settings.
Could you please write to support@RedTrack.io from your RedTrack registration email? We'll check it out.
Aksana
RedTrack.io team
skype live:a.rudovich

---

Its not postback related I'd say, since he mentions that the clicks are not being registered in Mobidea's stats. There will be something with the campaign setup or the OP copies the wrong link. I'm not familiar with redtrack myself, so don't want to give wrong advice, but if you could take a look at their setup, that would be great

---

Can you please check your Skype ! I sent you a message there

---

Thanks @matuloo!

our technical support is working on it already

---

Home > The Newbie Zone > Questions and Answers