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How To Reactivate Disabled Account Due To Inactivity (7)


12-09-2019 03:17 PM #1 xander (Member)
How To Reactivate Disabled Account Due To Inactivity

I have some ad accounts disabled on my business manager because it does not have any activity for the past 60 days. How can I request for it to be reactivated?

In other cases when the account has been disabled due to policy violations, there is a link where you can request an appeal for it to be reviewed and reactivated. In this case where it has been deactivated because of inactivity, I can't see any link or anyway in order to appeal this for review and reactivation.

Can somebody advice?


12-11-2019 04:42 PM #2 clubdrock (Member)

Ran into the same issue on a few accounts. Bumping this in case anyone has come across a method for getting them back.


12-11-2019 06:59 PM #3 stickupkid (Senior Moderator)

You are able to enter the chat from your geo? I am pretty sure they are willing to help out!


Verzonden vanaf mijn iPhone met STM Forums


12-12-2019 11:31 PM #4 xander (Member)

Previously I can visit the live chat on the business help center but the right now I cant see the live chat link anymore.

I dont know if they remove it or just available for certain countries


12-16-2019 07:05 AM #5 vortex (Senior Moderator)

Have you checked facebook.com/support to see if there are any messages in your support inbox?

Also - here's another method (haven't had to try this myself so proceed with caution): alexfedotoff.com/how-to-reactivate-facebook-ad-account



Hope you get your accounts back!



Amy


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12-17-2019 07:44 PM #6 vortex (Senior Moderator)

Quote Originally Posted by vortex View Post
Also - here's another method (haven't had to try this myself so proceed with caution): alexfedotoff.com/how-to-reactivate-facebook-ad-account
I was just browsing the "Facebook Ad Buyers" group on FB, and came across Alex's message templates that he shared with the group to help a number of people get back their FB accounts.

Out of respect for the FB group, I won't post the content here directly. Please join the group and do a search on "Alexandr Fedotov" to find the relevant post.



Hope this helps!



Amy


12-18-2019 02:05 AM #7 xander (Member)

Thanks Amy. I'll look into that


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