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Transparent background push notification icons? (5)

10-06-2019 09:45 PM #1 amomaxia (Member)
Transparent background push notification icons?

Whats up guys, we've been onboarding onto push and running into weird issues, the support chats hasn't been too helpful unfortunately so looking here in case anyone knows what's up.

This issue happens when when we use push icons with transparent backgrounds (as a png)

On Megapush we get this issue where there is a black border (hard to see here) around our icon. On the settings when adding the border we specify 0 as the width but still get this issue.
Megapush:


Propeller is a little weirder. Trying to use an icon with a transparent background there shows a white background.
PropellerAds:


All of this is in the preview for the icons but still does anyone have any ideas as what to do? Is this a preview only issue? Will actually push notifs be seen like this?

Gonna continue trying to get some assistance from the support chat for this.

10-07-2019 03:20 AM #2 caseyxz (Member)

I don't know about you, but for me, I'd probably not worry about this. Having an icon with transparent background doesn't really make or break a campaign. A square icon with solid background works fine.

I've seen icons with background in totally different color contrast netting more conversions than the "perfect" looking icon.

Focus on what really matters to make your campaigns work...

10-07-2019 04:09 AM #3 sushiparlour (Member)

I second what caseyxz said.

Just to add a lot of the push networks have different ways of handling images e.g. some force you to use 192x192 whilst others allow resizing and cropping etc. Pretty sure these variants to backend will impact how your files get saved and ends up looking like.

10-16-2019 08:00 AM #4 pushground (Senior Member)

It is definitely possible though. We don't know why you had problems with megapush and propeller but our team has used PNG with transparent background before and it worked no problem. But we agree explore what ever options net you the most profit. Sometimes its not always what we think looks the best.

10-16-2019 12:45 PM #5 AdMaven (Veteran Member)

Quote Originally Posted by amomaxia View Post
Whats up guys, we've been onboarding onto push and running into weird issues, the support chats hasn't been too helpful unfortunately so looking here in case anyone knows what's up.

This issue happens when when we use push icons with transparent backgrounds (as a png)

On Megapush we get this issue where there is a black border (hard to see here) around our icon. On the settings when adding the border we specify 0 as the width but still get this issue.
Megapush:


Propeller is a little weirder. Trying to use an icon with a transparent background there shows a white background.
PropellerAds:


All of this is in the preview for the icons but still does anyone have any ideas as what to do? Is this a preview only issue? Will actually push notifs be seen like this?

Gonna continue trying to get some assistance from the support chat for this.
It is a bit weird to be honest, but not the center and you shouldn't really take much notice to it. In the end, icon has a certain bound, i don't think there is a way around it and that's probably the reason support hasn't been much help with this. But we have never seen any correlation with CTR% when the background is transparent or not. But to be honest, it looks really good with the boarders and i think it's something that you care since you want it to be perfect

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