Home > Tracking Campaigns > Voluum

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Why is it so difficult to upgrade in Voluum? (3)

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Hey, I have been using Voluum DSP for a little while to buy traffic but also track my campaigns. I would like to upgrade and use the Voluum tracker for other traffic sources (not just from dsp).

I have been trying to upgrade for around two weeks. The upgrade button just says "Contact Us" but every-time I to speak to someone I just get palmed off.

Anyone know how I can upgrade without creating a totally new account?

Thanks,
Liam

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Are you sure you have to create a totally new account? I can use both the tracker and the DSP under the same dashboard. That's the whole point of it actually...

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I'm looking into it and recreating the problem to see why it was difficult for you to upgrade to use the tracker on top of your DSP account. I wasn't aware this can happen before and I'll work on improving the upgrade flow now.

I've talked to your point of contact in Voluum @affiliate4life and your account's been upgraded - you can use both, DSP and the tracker from now on.

Again, sorry for the trouble. Let me know if you need anything.

Karolina

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