Home > Technical & Creative Skills > Tracking Campaigns

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Voluum tracking issue (6)

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hello guys, anyone can share some insight on this voluum organic tracking issue?

i followed this guide

https://doc.Voluum.com/en/tracking_organic_traffic.html

and added the script to header.
but when clicked on www.mydomain.com/click/2

it go straight to "400 Bad Request nginx"

have this struggled for few hours, sent email to support and voluum email support just doesn't exist in weekend (headache for affiliate who works in 9-5 and work mostly at weekend, a bit disappointed honestly.)

the document link and the YT url below is all they have
https://www.youtube.com/watch?v=wDPYR-_mJsc

tried http and https already as well.

would be grateful if something doing organic tracking and paid tracking at the same time at one landing page can share some light on this.. thanks

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HTTPs tracker should only be needed if your lander is.

It's giving a 400 because its not detecting a valid campaign and/or script is not firing.

You need to edit the two lines in the script as shown on step4 to default to a organic/direct campaign should there not be a campaign Id found in your landing url, eg http://your_Voluum_domain.com/d/.js to http://your_Voluum_domain.com/d/87ds...3434fc02f31.js

You can double check if the script is working on the page by opening console and/or the network tab on chrome, or another browser, with right click > inspect, refresh the page and see if the tracking script is loading properly.

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Thanks man for the reply
Yah I did added the campaign ID to the script already

I guess I will wait for Voluum reply
Thanks so much

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Does it work for domain.com/click ?

Can you check in the console of your browser for any error messages? (Google or pm if you don’t know what that is)

If there is any broken JavaScript on your page, it can mess with any other clean code later on.


Sent from my iPhone using STM Forums mobile app

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Hi John!

Thanks for bringing this issue to my attention.
I've already shared your feedback on our support working Mon-Fri, sorry it had affected you this weekend.

I've checked the organic campaign you're mentioning.
The one mistake I've noticed so far is that you selected 1 in Number of offers field for the Lander you added to this campaign in Voluum. Since your lander has 1 offer, you can't use multi-offer click URL (www.mydomain.com/click/2) as only click URL (www.mydomain.com/click so without /1, /2, etc) has a chance of working.

If you have more CTA buttons on the LP, you need to create a new lander entity in Voluum, select the number of offers equal to the number of offers you're actually connecting the LP with (also, equal to the number of multi-offer click URLs you plan on adding to your LP) and then swap the lander you currently have in your Voluum organic campaign to the new one.

Pls let me know if it solved your problem, it's def sth you need to fix in the first place. The Number of offers field in Lander entity in Voluum always needs to point to the actual number of offers in your LP for the redirect to work correctly.

Karolina

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thanks Karolina. the voluum success manager and joanna also helped. much appreciate.

thanks Nick! you are the man.
indeed its also the problem with the wordpress plugin that adding the custom header code.

for others who in the future experience the same issue, i used SOGO custom header script plugin to add the voluum organic pixel. thanks to Nick suggestion to use error message in chrome inspect. i found that the plugin fails to allow the pixel fires

so i change to this plugin "https://wordpress.org/plugins/per-page-add-to/"

it works like charm now.

thanks all for kind help!

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