Home > Paid Traffic Sources > Push Traffic

---

Great News from Megapu.sh! (25)

---

There are days when you want to start everything from “a new page”. Oh, yea!
Though not everyone is able to forget everything and start from the beginning. Megapu.sh was able to do it.
Yesterday, all the accounts that went minus in our system were reset to zero. Now you can start everything from the beginning.

Go ahead! This world needs your push-notifications!

---

Great to hear that you are working on fixing the problems! How about the overspending issue, were you able to solve this somehow too?

---

Most of the overspending issues happen because of setting high bid without testing the flow of the traffic and not putting the right limits to the campaign. But whatever issues come from the technical aspects are in the centre of our attention and subject to fixing.

---

I see you guys removed the IP targeting capability, sad to see it go... was a key targeting option to get some camps into profits

---

Well, the daily budgets are there to prevent this from happening, if your system can't respect them ... then why offer daily budget features at all?

I understand it's not possible to respect the budget to the DOT with push traffic, but the cases reported by several affiliates were 5x 10x or more of the budgets, that's simply not ok.

Simply limit the initial burst of pushes sent, based on the campaigns budget and that's it.

---

Hi I had 2 campaigns turn on by itself and spent my entire balance and went to negative. Spoke to your support with no help refunding the balance or providing evidence that I turned the campaign back on. The camps were turned off months ago. Terrible service.

---

Yeah, this is very sad move. I have noticed increase of the bot traffic in some GEOs in last 2 weeks and IP ranges were effective way to filter them out

---

The reason why IP range was removed is that it's slowing down the dispatch of push-notifications.

---

Ip ranges was the only targeting option that was giving us the ability to really optimize campaigns! That was essential part of making campaigns profitable.
Just targeting mobile/desktop and operators wont help us a lot. At least now you showed the names behind the other feeds so we can go there and buy traffic directly where possible.

---

@Megapush Does your API service work? I tried to use it and got the response "{'error': 'API is temporarily closed'}". If so might be good to have it mentioned in your API page so that people don't put much time into it. Thanks.

UPDATE: Support told me API is currently not working...

---

@Megapush now some of the camps getting traffic from IP ranges that are pure bot traffic from the main feed, they generate 0 click on the landers, and I have no way of blacklisting it. This brings the overall camp EPC down, which doesn't allow me to bid higher for scaling on the traffic that actually converts.

---

Yeah, I have noticed this too. There is a lot of traffic from proxies, VPS and datacenter IPs I miss the IP ranges too.

---

Any chance for GEO targeting to work? Happy with the overspend if I at least get US traffic when I buy US traffic.

---

my speak since 3 month, thats why i was working with ip ranges. Honestly i dont know were the problem is to just forbid this crap its 1 fucking rule if connection type = corperate DENY. But thats all because of the hype train to rip small guys off with the fake pushs mgid and megapush sold. A Push isn't a native ad! But both doing it to send bots to an url like bnewsb.com (main feed megapush) ;-)

---

The thing with the US traffic is that the database hasn't been updated and we're not planning to increase the volume of the traffic in this geo in the nearest future.

---

The overspending issues have been solved, so from now on, there must not be any problem. In case you have an issue with that, please, let me know either via forum or Telegram: @anihovak.

---

We'll block IPs like that and will compensate those people who have lost money on it. However, if you want us to block it, you need to provide all the details about it to support@megapu.sh .

---

It would be also great If @Megapush would have a decent support. There are no personal managers..okay, it's bearable. But the way managers reply online is despicable. It seems that no one reads what the request was about, replying just to give an appearance of doing their job. And when you ask more questions (being polite, just genuinely asking to help), they block the chat and don't reply on email properly. The chat was opened again after a while, but it seems that chat bot would be more helpful. I think it's one of the most important things nowadays in the niche - good relationships between traffic managers - advertisers - publishers. It's something you really need to work on. Just a friendly suggestion.

---

Wow, I wasn't very happy with their support either, but I didn't have any really bad experience. Until today, when they reached the new bottom:

I have submitted a new campaign and it was rejected with the reason like "unacceptable title". The similar title was before approved on many other of my campaigns. So I wrote to the support and the support agent was not helpful at all and was repeating the same answer over and over again. I was really pissed off, so I gave him/her a bad rating. Guess what happened next. A few minutes later, all my other campaigns were stopped with the status "Stopped by admin".

I opened the support chat again to ask what is going on. This was the answer:



After this, the entire LiveChat window disappeared from my dashboard, so I can't contact the support directly anymore.

This is really a shame and I would expect different behaviour to customer, who spent couple of $K there already.

Anything to add, @Megapush ?

---

It seems to me that here on the forum they try to be more useful and at least try to solve the issues or get back to you, but when you reach them out via their live chat, or skype (to which they do not reply anymore), its a totally different situation. More companies need to learn from Binom...

---

They are obviously under-staffed when it comes to support... And based on the story above that "ostblockguy" posted, some members of the staff should be fired, when they can't control their emotions and stay professional

---

Sent them email describing what happened and ask, if they can fix it. They response was "Fix what?" and I haven't heard back from them since then.
@Megapush good job so far...

---

I must agree that not everything is ideal with technical support, but we're constantly working on improving it.

In the meantime, I want to remind that we have certain rules that are required to follow. If someone wants to use materials that are forbidden, their campaigns will be stopped. Sometimes it happens that the moderators miss those kinds of materials, that is a human factor, but once they're discovered, your campaigns will be stopped.

Moreover, we have written in our Rules section that those users who write in an unpolite manner and swear will be banned. We receive more than 500 messages to the live chat on daily basis and many think that they can behave the way they wish. As a result, it doesn't bring any good. You don't receive high-quality and someone who behaves badly because of you doesn't receive it as well.

Let's treat each other with respect (there're people sitting in technical support) and both you and we will benefit from it.

---

Good luck with that. I had good experiences with guy with name Sergey before. He always told me what's the problem and how to solve it.

I was trying to figure out, what part of my campaign is not compliant, that's why I contacted support. I had similar campaigns with similar images and texts approved before. Even after chat with support agent, who told me what to do to get it approved. So I thought it will be same this time. But the support agent was really not helpful and was telling me really confusing reasons. She was speaking about wrong title and a few minutes about a wrong logo, than about wrong logo in the title (??) and so. When I tried to understand, what is she talking about, I asked if she can explain it better but the responses were like "it's not allowed" or "change title" over and over again. Her English was probably really poor, but I guess she's not the right person at the right position then.

I was polite and calm the entire chat, haven't used any swears or so. Meanwhile, your agent were really unprofessional, angry and start using exclamation marks (e.g. "change the title !!"). After I saw, that this doesn't go anywhere, I just told her, that she's not helpful at all and has no clue what is she talking about. I closed the chat, gave her bad rating and put the same explanation there. After that, she blocked ALL my campaigns, even the campaigns completely unrelated to this topic. I open the LiveChat to ask for a reason and she blocked the entire LiveChat on my account (which is still blocked two days later).

So now tell me, if this is the way, you should treat your paying customers?

Agree. So maybe good start would be to you send your support agents to English and Anger Management classes.

---

The person who was talking to you that day behaved unprofessionally and was fired because of his behaviour. We're sorry that you've had an experience like that.
We constantly keep improving both our system and the quality of customer support service.

---

Home > Paid Traffic Sources > Push Traffic