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Megapush overspend $600+ !!! (24)

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OK so here we go again.

Megapush.

Started a small test campaign today, set it a $20 budget.

Should be fine, right?

It got approved and clicks started flooding like crazy.

At the moment I'm at $600+ spend, campaign is long time stopped by me and also admin (contacted support)

But it's still spending..

They said traffic will be coming even if I delete the campaign.

So nothing I can do here, also no refund offered of course as well.

Very bad experience with this traffic source (an it looks I'm not alone as I'm reading through affiliate forums).

I could understand few dollars offers spend on top of $20, even $100 I would still eat up maybe.

But $600? This is ridiculous guys..

Worst traffic source experience ever!

Watch out guys!

PROOF:

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One word: Unbelievable.

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Did you have the money in your account = your real money is gone or has your account negative balance now?
And for sure overspending on push is pretty normal, it's just in the nature of the traffic.
In the end no one can control when the users open the ads.
But this is really way too much.
Would be very bad when the money is gone.

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There is no excuse for this. They should refund you, and close shop until they get it fixed.

Like twinaxe mentioned it's very hard to control push traffic due to the nature of how push works, but this is something they need to take at least some responsibility of.

I would never top up more account more than $100 at a time if this was to happen.

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My God, really crazy costs...

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Yes I unfortunately topped up my account earlier, so I had money sitting there. (I would not care if it goes negative, as it many times already went in the past and just let the account die)

I know how push works and I run with all known push traffic sources around, spent mid 5-figures across all of them just this month.

Never had issues like this anywhere.

Every source knows this and they limit the impressions they deliver (for example Propeller periodically pauses the campaign and then deliver more impressions), just for the same reason.

However, here they just must sent out ridiculous amount of impressions (they even not show you how many impressions were sent).

Funny fact is that I have multiple campaigns in the same geo (which they said is high activity and I should set much lower budget, $20 is too high?) ... I got campaigns where my budget is $500 and they spent only $3 or so lol.

Also their FAQ states:

Well, it does not.

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Some quotes from the support guy ie. me vs. Sergei:

Telling them budget function is faulty:

Another one about asking for refund:

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Really bad way to deal with the situation.
Good way to lose reputation.
BTW, did you check if the traffic was legit or was it different from your targeting?

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Traffic was from the geo I ordered and campaign overall is -78% (supposed to be just a test, that why I had low budget lol).

I think this company do not care.

There are complaints all over other affiliate forums, STM included.

The thing is their traffic is not really as bad and it can work (even I had some profitable campaigns in the past).

The main issue here is their faulty system and lack of support, and of course no care, reputation doesn't matter to them.

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It's really sad to see how some traffic sources would turn a blind eye by knowingly allowing overspending.

Some networks would tell people "we can't control it" although anyone with half a brain would know it's BS.

Why even allow people to set campaign/daily budgets when they don't execute accordingly?

Even if they go over the specified budget by a dollar, they should issue a refund.

Absolutely inexcusable.



Amy

Sent from my SM-G930W8 using STM Forums mobile app

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"21:26
OK so you are still not willing to do any refund, even partial?
just keep me telling everything is totally perfect and working
Sergey 21:27
We dont have any refunds in our system
21:27
You can add extra credit..
Read
And I will forget what happened..

unfortunately we cant give you any refund,extra credits or something like that, you are always being warned that you can have overspend(when creating campaign) so it is not our fault that you dont wanted to ask how to work properly with our system(by what bid,limit e.t.c.)

It is strictly your fault and your overspend "

Oh lord. Someone is digging it's own grave...

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Did you run traffic on all feeds?
They don't have much of control on the other feeds and there you'll get a loot of impressions that will bring traffic for couple of days.
I had similar experience there but not with so big overspend.

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I had some turned off, but all the damage came from their main feed.

Currently my account is already drained and spending into negative now.

Spent close to $700 already.

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Another thing that I noticed is that if you have some general message saying "you have 1 new message" and then in the description of the notification you describe the real message you'll have quite high CTR on advert with very low CR. I've done research and most of the people acting on these notifications are 55 years + and though they really get easily tricked with such messages and they click without actually being interested in your advert. Overall megapush is known to do shady things so I am not surprised they are turning a blind eye on it.

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Indeed, they are really pushing the envelope a bit too much lately. Fake traffic, massive overspends, changes of bids happening during edits, auto-restarting of paused campaigns, total ignorance when it comes to refunding fraudulent traffic ... if they don't clean up their shit FAST, they'll be gone soon.

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In this geo, Italy, we have more than 20 million subscriptions at this moment. You create campaign with top bid and system sends a lot of pushes to users, then you reduce your bid to 2.65 (minimal bid at that moment) but all pushes that was sent before reducing bid will still get clicks with previous bid. Your mistake was that you put a top bid without knowing all the features of the system. On this geo it is quite difficult to regulate the volume of push notifications especially on top bids. We are currently working on it.
I think that we can continue this conversation in private.
And I’m sure that we can find an option that will suit both of us and we can continue our further cooperation.

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$700 overspend and it's his mistake? OMG guys you have some balls.

You KNOW what an average CTR is for a GEO, so you KNOW how much pushes to send in order to ROUGHLY reach the amount of traffic that would match the budget of the campaign. Of course it's not possible to stay 100% accurate, but $700 over the limit? Your system has a PROBLEM and you know it very well.

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Wow, more then 20 million subscribers in Italy!

That means that you can reach 1/3 of the country via push ads.

Seems a bit much to me?

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Well in all fairness it does sometimes happen where we end up over sending to a client's campaign. Pretty much everytime we mark it up to a mistake on our end and just eat the loss. I would expect that is likely what Megapush will likely do for you.

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As a manager, when something can be dealt with on a win-win way, we are doing it, especially when the publisher/affiliate is an old and loyal one... What is a couple dollars versus a long term relationship ?

Ben (cheers to all the affs I'm working with )

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I assume they may not mean unique subscribers.

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If there's one big red flag with traffic sources I've learned over the years, it's how they treat you when you ask for refunds of any type.

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Hey guys,

update for this morning/afternoon:

I got a $500 compensation and also got account upgraded to some kind of VIP status.



Balance is lower as it was already negative last night.

As for the traffic/overspend issues, here are some recommendations I got and I want to share with you as well, so you can protect from such issues as they happened to me.

I had to learn the hard way:

• Do not use the top bid, so the impressions don't have priority, especially in high volume geos like IT, that makes traffic delivery slower
• In case you do ^^^ set small budgets, they recommended me $1 to $5 ($20 is already big)
• When you edit campaign make sure you check your bid before you click SAVE. They always recalculate bids when you do changes, it can happen they will set it to top bid.
• Also the more money you have on your account (balance) the more traffic will be assigned to you (you will have priority over smaller account balances), that's good for scaling, but I would be very careful with it.

So for now I call this case as closed.

Thank you everyone for support and also @animegapush for reaching out to me and solving this case.

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At least something! I just hope they will fix their algo, such high overspending simply isn't acceptable.

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