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Anyone can help me how to deals with fraud reports?(Clickdealer) (6)

01-11-2019 12:19 PM #1 tarling (Member)
Anyone can help me how to deals with fraud reports?(Clickdealer)

Hello,Guys,It's has been long time in affiliate Marketing,and learn a lot of things in stmforum.
Recently,I got a message from my Clickdealer AM for one of my campaign is be treated as fraud.that's suprised
I'm a experienced media buyer,for this campaign,I buy traffic from a well-known traffic source in STMforum（you guys will know,please see attached）
As for Clickdealer,It was a Network I worked for almost 4 years
and now I hope someone can help me on the fraud report,and let me know how to solve this problems,and I will attached the fraud report,and my traffic source and tracker information

01-11-2019 12:24 PM #2 tarling (Member)

actually,I work with the traffic source for long time too,there is no such things happend,so I hope anyone can help me on this,thanks

01-11-2019 01:32 PM #3 matuloo (Legendary Moderator)

Pops and dating ... sometimes the quality simply doesn't work out And I guess that's what happened here. You can try to provide screenshots from the traffic source to show that you indeed bought the volumes that you've sent them. And if you are with clickdealer for that long, they should know you are not cheating ... assuming that you've send them decent amounts of traffic over the years.

Did you talk with your AM about the quality during the time you've run this campaign?

01-11-2019 01:57 PM #4 tarling (Member)

Quote Originally Posted by matuloo View Post
Pops and dating ... sometimes the quality simply doesn't work out And I guess that's what happened here. You can try to provide screenshots from the traffic source to show that you indeed bought the volumes that you've sent them. And if you are with clickdealer for that long, they should know you are not cheating ... assuming that you've send them decent amounts of traffic over the years.

Did you talk with your AM about the quality during the time you've run this campaign?
Hello,Matuloo,I sent all this information to my AM,He just say the email and name ,IP are same,and need to decline all leads,about the offers quality,I do not sent too much trafic within 100 leads,when the AM told me about this, the offer is redirect to them smartlink,while the smartlink is also convert with three leads

01-11-2019 04:33 PM #5 alice_cd (Senior Member)

Hi there! From our end of things, we'd like to confirm that it does unfortunately happen that a share of traffic is fraudulent, even from trusted sources. It is common practice for all parties involved to identify and invalidate that share of traffic. It happened a few times before that our most trusted publishers bought some low-quality traffic from ad networks that our advertisers deemed fraudulent and didn’t pay for. What happened then is that we would share proof of that with the publishers and they’d go to the source and get a refund for that traffic. In this specific case, there is no doubt the traffic sent to campaign in question wasn’t legit so we would suggest taking the fraud report we provided to the traffic source and getting your money back. If you need any further assistance from us, we’ll be happy to provide any data we have at our disposal.

Sincerely, ClickDealer Team

01-13-2019 08:01 PM #6 matuloo (Legendary Moderator)

Quote Originally Posted by tarling View Post
Hello,Matuloo,I sent all this information to my AM,He just say the email and name ,IP are same,and need to decline all leads,about the offers quality,I do not sent too much trafic within 100 leads,when the AM told me about this, the offer is redirect to them smartlink,while the smartlink is also convert with three leads
Definitely try to send all proof to the traffic source as alice_cd suggested ... these things do happen from time to time and it's up to the involved parties to come to a mutually acceptable solution.

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