Home > General > Affiliate Marketing Forum

---

Mundomedia refuses to pay 11.5k $ (57)

---

Hello everyone, until this moment I was in read-only mode and I apologize that I have to post my first thread with a problem.

I was faced with the fact that Mundomedia refuses to pay me 11.5k $.

In November-December 2017, I began to send native traffic to casino offers on a recommendation from my AM.
Before that, AM successfully approved my lander.
I sent a lot of traffic to these offers from Revcontent and Mgid traffic sources with the final result in a small minus on the ROI and eventually dropped it and focused on other things that I can do better.
During this time, I did not receive any complaints about the quality of conversions.
Moreover, my manager increased the payout for the offer to motivate me to continue to work with.
All the revenue received from casino offers were paid to me on time (I was on the weekly payments).

Further, I continued to work with Mundomedia with sweep offers on pop traffic.
In early 2018 Epayments suspended the service of incoming USD transfers and I asked AM to temporarily suspend my payments until the epayments fix the issue.
By July 2018, I had accumulated an amount of ~ 12k $ from the usual sweep pins and I decided to request a wire transfer, but they refused with an explanation, that Mundomedia has problems with getting funds for a casino offer for which I was sending traffic 7 months ago:

Further, AM told me that he is working hard on this issue and soon the problem will be solved.
The last answer I received on August 7 was that Mundomedia was working hard on my case, but they can not do anything until they get paid.

I did not receive an answer from Mundomedia, why the casino advertiser disputes the payments and why it became my problem and not Mundomedia's problem.

I am sure that a respected affiliate network should take such risks and pay money to its affiliates if they do not break any rules.

I publish this post, because
- I'd like to draw the attention of Mundumedia's representatives on the STM and get some explanations from them
- draw the attention of the STM affiliate community

I did't want to make it public, but I feel like Mundomedia wasting my time and I have to do something if I want to get my money paid.

---

So they paid you the casino earnings, but now holding your sweep earnings because the casino advertiser is not paying for an unknown reason? Was it a CPL or CPA offer? I am eager to know what casino it is (to avoid other people getting screwed) but I understand you don't want to reveal Mundo's clients, which is fair.

---

Yes, it is exactly like you said.
It was CPL offer.

---

In this case make sure you store any communcation with them that 1) landers are approved 2) the quality you have send was good enough to continue and scale. Chance is ofcourse very big the leads turned out to be weak so casino is crying about it now (or Mundo ignored/did not communicate it to you). Anyhow, they paid the casino stuff (upfront I guess, taking the risk) and now holding up money from a different campaign which is totally not relevant and inappropriate to do! If quality is not the case please ignore story above but....

One lesson to be learned for everyone pushing lead gen, make sure you check once in a while with AM/advertiser if quality is good. Loads of AM's are sloppy and just say yes if CR looks normal, but they don't REALLY ask with advertiser if quality is good. Mainly also because they don't want to wake up sleeping dogs, they have a target to reach to get the monthly bonu$$$$$ from their boss. Extra double mega check quality!

---

This.

Sorry to hear about your situation. I think you're being fair about bringing this up, focusing on what you know as the facts, at least from the information you have.

Hope someone from Mundo jumps in to clarify and speed things up.

I think most people would agree that it's Mundo's risk, not yours. One of the classic situations that certainly makes many affiliates wonder "What's the point of the affiliate network if they don't take this risk on them?" That might be a bit of an overly simplified train of thought but it never looks good when a network confirms quality first, then changes its mind 6 months later and withholds funds from a different campaign for it.

---

Hey- I'm really sorry to hear this- can you please reach out to me on skype so I can get more details regarding your situation and get it rectified.

thanks find me at @ vera.todorova11

---

Something an affiliate always fears. Sorry to hear man . Keep us posted! Curious onto how the network will resolve it.

---

In case it happened the way you described, it's not your fault and mundo should take the loss, that's why they take part of the margin ... I hate when affiliate networks pull this crap

---

Thank you for answers, guys!
I'll keep you updated about the situation.

Thank you for the quick response, Vera.
I'll contact you on skype tomorrow.

---

So if you had been able to receive the funds another way, then you would have received the $12K months ago?

---

Hopefully Mundo will chime in to give us their side of the story. I almost never take sides on disputes like these, but if the situation is indeed as the OP has described, then I have to agree that the network needs to absorb the loss (I doubt anyone would think otherwise).

Mundo has been a reputable affiliate network. I sincerely hope that it won't jeopardize that (and for such a relatively minor amount of money).

MPA3YKA - please do keep us up to date on progress!


Amy

Sent from my SM-G930W8 using STM Forums mobile app

---

As I see in my Mundomedia'a account they suspended 11.5k $ by June 30, 2018.
So, I suppose you are right, if I had been able to receive the funds another way before 30 June then I'd have successfully received everything.
Or if I never suspended my payments due to Epayment's problem then I'd have received everything as a standard weekly payment.

---

This makes it even more ridiculous, let us know how it ended.

---

---

I am not doubting your story at all, in fact the way you have described it seems pretty legit.
But I'm kind of surprised that Mundo Media would pull something like this, I've rarely heard bad reviews about them.

Another thing that really comes to my attention here is that if I understood correctly, according to your post Mundo's reasoning for delaying payments was not because your traffic's conversion quality was poor, but rather because the casino advertiser refused to pay them in general. And I feel like it's safe to assume you weren't the only one promoting that offer.

I would really love to see Mundo jump on this thread and explain, because this really brings up a lot of doubt concerning how they handle responsibility for their cashflow issues.

I really hope you can get your payments delivered. But there is already value to this experience, which is the harsh lesson of never allowing networks/advertisers hold on to your commissions for to long... Something I have unfortunately learned the hard way in the past, and I'm sure many others as well... Hopefully you will get away with it easier than others

---

I know from the past, when posts like this start to appear network doesnt have cha ching. Maybe OP did not clarify everything and there is a side story, but the excuse from the network looks pretty in the lines of the "falling network".

Mundo is respectable, they covered me before on "advertiser is not paying", "pin carrier block" etc. but Mundo is not Mundo anymore ...

My opinion 10% Mundo / 90% others ... for time being. Their payouts suck anyways lately, from what I was checking.

---

Didn't Mundo get acquired by a public company, then got taken private shortly after in the last 2-3 years or so? Basically, a lot of the leadership team changed there most likely. I know for sure that the affiliate manager team changed quite a bit too.

---

They did get acquired, dont know what happened then.

---

Completely agree with your observation of signs leading to a "falling network".

A solid network would suck up the loss and take responsibility, unless they are desperately trying to cover losses even at the cost of own their reputation and relationships with publishers.

That is of course, as you said - there is always a side of the story, which makes me want to see Mundo's response here even more.

---

It's worth noting that Mundo changed ownership a while ago and afaik only a small number of people are left from the original team.

---

I reread the Skype's history with my AM (from the time when I started running casino offers) - I can not find where I could be wrong. But I admit that I could miss something.
One of the problems is that they do not comment on anything and I still remain unaware what's going on.
I would also like to get some explanation from the Mundomedia.

---

This didn't help at all?

---

I've reached out to Vera and she said that working on the details.

---

Ok, at least something ... keep us posted.

---

Mundo is a weird network. I was an active affiliate with them from 2009-2012 then left the AM biz for a few years. Last year I tried to login to my account and wasn't able to so I thought maybe the account went dormant/expired so I contacted them. They said they banned the account in 2015 for sending fraud traffic lol. I wasn't even running any offers in 2015...

---

@mpa3yka... it's unfortunate that you are in this position and having to deal with this. I do think a public dialogue sometimes is necessary to atleast inform others but to also put more pressure on networks to be transparent, whether they are in the right or in the wrong.

I'm very familiar with this situation and have done a lot of business with Mundo this year. This morning I poked my rep and told him they need to get someone from their management to chime in on this thread, whether they do or not, who knows but its better than being silent.

However, let me fill in a few gaps without diving into too much detail.

This is an issue from a large and reputable casino advertiser that is on many networks, Mundo just happens to be one of the bigger partners that this advertiser has caused problems for but other networks have been dealing with it as well on a varying level since early this year.

At the end of the day, the affiliates having the biggest issues are the ones who did not have great quality with their leads (I'm not here to judge or say your quality was good/bad) but the advertiser has pushed back heavily on many affiliate networks threatening not to pay for large chunks of leads.

Now for the positive... I know of several affiliates, myself included, that have been fully paid up. For me it didn't take long but for some it has taken a while - but they did get paid and they were not all big affiliates.

I would also like to chime in and say that after having done a huge amount of business with Mundo this year and continuing to do so, that I would not suggest in any way they are a struggling network. But I think situations like these, if not handled properly or fairly and - WITH TRANSPARENCY - can give that impression. But in general, I think all affiliate networks are currently in spot of caution due to the market conditions and volatility going on in the space.

Keep your dialogue going with Mundo and I trust that it will work out - for your sake and theirs.



Andrew

---

Thank you for the informative post, Andrew.

I've always had a good experience working with Mundomedia because they provided me with profitable offers and payments on time.
My AM was always friendly and supplied me with great advice, however, he went silent three weeks ago.
But after the issue took place, I disappointed with Mundomedia's attitude.
I'm not getting updated on information about details or terms neither here nor Skype.
It doesn't look good for me.

---

looks like Mundo going on the blacklist, should have had some sort of explanation by now

---

Sorry to hear about this especially considering Mundo's reputation.

I once had similar issues with Advidi, but my AM was extremely supportive and got the funds approved in a few days.

The same with NetoPartners (never paid me 80% of the conversions ) mentioning that most of the traffic was fraudalent and coming from Arabic countries - mentioned this after a month.

---

Any outcome on this one yet? Even though we don't know wrong or right would be good to have a Mundo representative chime in here

---

I'd also like to hear any updates on this. I've never had problems with Mundo but I have heard others who complained about never getting paid from them in the past. This story could hit any affiliate so I do think this deserves a satisfying conclusion at some point.

---

Excuse my post but,

Speaking of mundomedia, my post went unanswered about tracking MundoMedia offers in the tracking thread:

I posted my voluum global pixel to the Mundomedia platform:

http:// smooth.voluumtrk.com/postback?cid=%SUBID2%&payout=%AMOUNT%

I posted the offer URL below with and no conversions were in voluum. But they are showing in MundoMedia.

http://mundolinx.com/mt/v224x/&SUBID2={clickid}

Should I switch the offer link to this?

http://mundolinx.com/mt/v224x/&%SUBID2%={clickid}

---

Unfortunately, there is no news so far. Representatives of Mundomedia do not answer my messages.



230 days (approx.) have passed since I stopped sending traffic to the casino offer.
71 days have passed since my funds were frozen
55 days have passed since my AM notified me of this problem
33 days have passed since I received the last message from my AM
18 days have passed since I received the last message from the representative of Mundо Vera Todorova (STM username "hlokitty").

---

It would be good to see a Mundo representative present their side of the story.

The lack of an explanation makes the network look bad - especially since a representative has responded earlier so is clearly aware of this thread.

I've had nothing but good experiences with Mundo in the past - although everyone I used to know are no longer there.

I hope that they won't jeopardize their reputation by treating affiliates unfairly. Many members have viewed this thread to date. How they choose to handle this matter (or even whether they do at all) will result in either good or bad publicity.

I just hope they will make the right choice.

Will answer your post in the other thread shortly.



Amy

---

UPDATE:

My AM told me yesterday that they completed the reimbursement and mundo is covering/paying 100 % out the withheld funds.
And they are planning to make the wire transfer this week.

---

Great to hear, I hope now you get paid without any further problems.

---

Excellent, glad to hear this!!! Let us know if the wire arrived

---

Whoop whoop! That's great!

---

Glad to hear!


Andrew

---

Awesome mate Stoked for ya, also good job Mundo doing the right thing here <3

---

Great news!

---

Today I got the wire transfer to my bank account.
I don't have any more financial issues with Mundomedia.

Thank you guys for your support.

---

STM to the rescue! I hope Mundo will continue their business as they did for many years!


Sent from my iPhone using STM Forums mobile app

---

Congrats, great news

---

Excellent, I'm sure STM helped at least a bit!

---

Woohoo!!

This just made my day. Kudos to the OP for having made this post, and also to Mundo for having made a smart business decision!



Amy

---

Congrats man. Networks need to start doing what they are supposed to do.

---

Just read through this whole post... very illustrative.... glad it ended as it did... good for OP, good for network, good for STM facillitating the dialogue... business is a messy world and things getting resolved like this is always heartening

---

Yup, whenever its possible to leverage the power of this community, for a good cause, we're in

---

One for all, all for one.

The Affiliteers

---

I really don't know why companies choose "bad reputation" then just be fair and pay what needs to be paid !

unless fraud is detected its always the responsibility of the network to protect her publishers .

very disappointing to see companies still doing that

hope for better and fair business in this industry

Cheers

---

I must say sometimes situations appear at networks where all things go wrong (communication, quality check etc etc) at once resulting in a bad outcome. We all make mistakes, it's a shame Mundo doesn't respond with a story in this topic tho'. Besides that Mundo is well respected and I don't think this will ruin their reputation at all.

I think we can mention more stories from different networks having those situations, some more than others ofcourse.

---

FYI: https://www.facebook.com/groups/inte...6956456354776/

---

+1 to this

just don't do it if you can avoid it

I've been in situations where it was necessary, but only with super trustworthy people

That being said.. I did get burned a few years back for xxx,xxx for this exact reason... its mostly avoidable, so you should do your best to do so..

---

Hm, so here we have it again ... and it's mobile apps once more. Looks like this vertical is really causing trouble to many.

---

Affiliate networks literally have one job, to deal with advertisers so affiliates don’t.

What else do they offer if they can’t do that?


Sent from my iPhone using STM Forums

---

Agreed 100%, that's why we are willing to sacrifice part of our margin to them, to get some level of protection against advertisers who play tricks.

---

Home > General > Affiliate Marketing Forum