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What to do when FB doesn't allow adding payment method due to "trade restrictions"? (5)

05-17-2018 06:10 AM #1 revale (Member)
What to do when FB doesn't allow adding payment method due to "trade restrictions"?

Hi,

I'm setting up a new business manager and ad accounts.

I just wanted to add my payment method. After loading for a few seconds I got a message saying that
I can't add anything because of "trade restrictions in my country".

I contacted the support and a bot answered me with giving links to the help pages. But even there I don't find anything about it.

My location is Korea but the FB Profile runs in a VM with German VPS. IP test doesn't show any leaks.

Any idea?

05-17-2018 08:04 AM #2 stickupkid (Senior Moderator)

Have you tried to contact the Billing Team; https://www.facebook.com/help/contact/649167531904667/ instead of general support?

05-17-2018 08:46 AM #3 cmdeal (Veteran Member)

Trade restrictions?

And the relevant countries are South Korea and Germany?

05-18-2018 07:40 AM #4 revale (Member)

Yes, the relevant countries are Korea and Germany. Another member of the forum helped me already on that issue.

We figured out that the vps IP has a high Fraud Score and it might be the reason that FB doesn't let me add my payment method showing that message.

05-18-2018 08:48 AM #5 stickupkid (Senior Moderator)

Quote Originally Posted by revale View Post
Yes, the relevant countries are Korea and Germany. Another member of the forum helped me already on that issue.

We figured out that the vps IP has a high Fraud Score and it might be the reason that FB doesn't let me add my payment method showing that message.
Most VPS's are tackled by Facebook yes :-)

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