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Facebook Bans - Can you get your account back? (14)

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A lot has been changing in Facebook lately and this short guide may even be obsolete in August. Hundreds of appeals later, Im putting this together because I see similar themes lately here popping up on Facebook deactivating accounts.


Facebook flags/deactivates/disables accounts in 2 ways: Permanent and Temporary:


1) Permanent Deactivation is when Facebook will ask you to "contact them" to reactivate the account:



When you do, you will get an automated response such as:

"I had another look at your ad account and unfortunately we won't be able to re-enable it.
All ad accounts are evaluated for policy compliance and quality of ad content. When accounts run ads that don't follow our Advertising Policies, they're disabled.
There's no further action that you may take here. We don't support ads for your business model.
Please consider this decision final."

When they say final, they mean it here.

Here, your credit card attached to this ad account will automatically get billed with the outstanding balance of your ads the second this account gets deactivated.


2) Temporary Deactivation happens when Facebook will ask you to "verify the account" in order to reactivate it:



In this case there will still be balance in your account because they have not permanently disabled it. And if they charge you, they will issue a refund back to your card.

Now appeal this. It may get denied once, twice, three times, maybe more. Do not get discouraged and keep appealing. Copy-paste appeals. My understanding is no human reads them, most probably bots that are looking for trigger words and/or group appeals based on a number of factors not excluding your location and "quality" of the machine you appeal from. Appealing from a Mac seems to be quite different from appealing from a 2010 Windows 7 laptop.

Names of Facebook "employees" who "reply" to your appeals such as Linda, Yasemin, Jasmin etc are quite possibly bot versions which are being split-tested to figure out which one does the best appeal decisions long-term. AI in all its glory. Elon Musk has probably regretted his decision parting ways with Facebook.

As long as the status of the account you appeal is in "verify your account" mode you can and will get the account back with persistence. In several occasions I took accounts back after 5+ appeals.

When you get it back, it looks like this:



Sometimes, they will first reply to you with this:




Copy-paste the same appeal message adding the cc information they ask for and that does it.


Happy appealing!

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Yeah exactly, that is usually way simpler and you need to make sure you have $100+ balance on your cc, if you do, the account gets reactivated instantly the moment you allow Facebook to "ask" your card for that balance

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Permanent deactivation isn’t always final, at least from my experience. I had an account “permanently” banned the other week so I appealed it and got it back in just one day.

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Jep, only seen it with certain GEO accounts tho. Not sure does the money get refunded to the card? Because i didnt notice it going towards my balance.

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They actually do not charge you $100... they just "ask" your card if the balance is there kinda like what you experience on ppal, amazon, google or wherever you add a new card and their system "asks" your card for $1 balance, now Facebook do the same but with a $100 "question"...

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To my understanding they charge your card for the amount and refund it right away. If the card does not at least have the amount they want to "authorize", your account will be immediately flagged for unusual activity instead.

To put into perspective after how many attempts you should give up: never. I recently had an ad account in particular which finally got reactivated on the 51st attempt!

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I've also heard of people appealing bans from years back and getting their accounts active again.

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Yes, I can confirm this also. Happened to my personal ad account in 2013 if I'm not mistaken.

I had an unpaid amount due for $500 for years and when I appealed in 2016 I got it back and they reset it back to $0.

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Great determination haha. Does the response time take longer for every attempt? I'm on my 4 or 5th appeal and have waited 15 days without any answer. My previous attempts were denied within 24h

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Hey affijm, did you get any accounts banned for Unusual Activity this week? If so, what did they respond with after you submitted with a ticket? I'm seeing this weird respond from them now: "Thanks for contacting Facebook.
It looks like a payments issue was already reported for this ad account. Please allow 2-3 business days for us to look into your issue. To see our response or give us updated information on things you've reported, please go to your Support Inbox:
www.facebook.com/support
We appreciate your patience.
Thanks,
The Facebook Risk Support Team"

Getting this even though this was my first appeal on the ad account. Anyone else seeing this?

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The response times vary a lot.

I remember somewhere in March the response time on average was around 4 hours, now it's back to 24 hrs. During the weekend it seems to take up to 48 hrs.

When they start to respond like that, I'd say that's a good sign to move on. I've started to notice this type of "non-sense" response only recently on a couple of accounts.

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Everything is possible ofcourse! Not sure if 51 attempts is worth time and energy ofcourse. For me personally not.
The question I have in mind is how much is an account still worth after 51 attempts of appeal. Can't imagine it would be steady, unless you give it some months time to cool down...

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I haven't gotten around to use the account yet, but indeed it's better if you have an assistant to handle these extreme cases for you.

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I am curious if these accounts are placed under a stricter check/security or not. Logically you would say yes. I have got an account back with xxx.xxx spend and it got banned after 3 months of BH advertising again. Not sure if I was too agressive or just one trigger was enough to put me down again.

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