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Help! Conversions missing! Effecting Optimization & Scaling (2)


02-13-2018 07:41 PM #1 juiceme ()
Help! Conversions missing! Effecting Optimization & Scaling

Is anyone else having the problem of conversions missing from Facebook Ads that are likely coming from retargeting, recovered cart apps/campaigns or even comment replies or fb messages/emails?

I'm struggling to make clear optimising decisions on adsets. Conversion window is set to 7 days.

For example, I'm running several adsets to Italy, each with varying targeting and creatives. I'm seeing conversion from Italy from Shopify, but barely any are coming through as conversions on FB which is our only traffic source.

Is it better to look at add to cart metrics & conversion rates (from Shopify) to optimize ?

Thanks in advance.


02-15-2018 05:36 PM #2 _kiwi_ (Member)

Hey, I notice that there are periods where FB tracks events with >90% accuracy and periods where it may be around 50%. If this is happening to you, I'd suggest you implement Google analytics (GA) UTM tracking so you can identify the ad sets which are giving you conversions. You can get a lot more granular with tracking in GA, also.


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