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Adcombo not paying referrals (10)


10-21-2017 06:13 PM #1 orisin1 (Member)
Adcombo not paying referrals

Im not big on posting negative posts about networks but this really pissed me off.
I started working with adcombo a few months ago , after a while I referred a company im a partner in using my account referral link. I didn't think there was anything wrong with it but I still disclosed it to my account manger.

When I noticed that I wasn't getting referral income. I Inquired about it and the AM told me that someone else refrred that account, which is impossible .
When I esclated it to her manager she told me that refereal program is only for mentors, big bloggers, blah, blah and that im not entitled for that refereal income.

Funny enough a few days after Adcombo send out this email:

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I tried contacting the manager again on SKYPE but she blocked me

So I would think twice before referring affiliates to adcombo


11-01-2017 10:43 AM #2 adcombo (Member)

Quote Originally Posted by orisin1 View Post
Im not big on posting negative posts about networks but this really pissed me off.

When I noticed that I wasn't getting referral income. I Inquired about it and the AM told me that someone else refrred that account, which is impossible .
When I esclated it to her manager she told me that refereal program is only for mentors, big bloggers, blah, blah and that im not entitled for that refereal income.
Funny enough a few days after Adcombo send out this email:

I tried contacting the manager again on SKYPE but she blocked me
So I would think twice before referring affiliates to adcombo
Hello there, Orisin.
We are really sorry for such a terrible situation about our referral program.

Unfortunately, there are terms which are not allowed to violate. They are:
1. You cannot have multiple affiliate accounts (unless it is allowed by your manager);
2. You cannot referral yourself;

The situation we are talking about is exactly the case, one trying to referral himself with multiple accounts. Okay, let us ckeck it thoroughly.

I started working with adcombo a few months ago , after a while I referred a company im a partner in using my account referral link. I didn't think there was anything wrong with it but I still disclosed it to my account manger.
1. You created the AdCombo account on 6/18/2017 without a referral cookie as your personal. Started running traffic.
(have a look at the screenshot from AM panel)


2. You created the AdCombo account on 7/3/2017 having a famous affiliate blogger referral cookie as your company account, using the same IP-address and contact information.
(have a look at the screenshot froom AM's panel)


3. You requested to switch the accounts as the referrals from your AM Nastya.
As self-referraling is not allowed, you were asked to provide any details about the "company", you are boss in. You declined saying this none of our business to ask questions like that.

When I noticed that I wasn't getting referral income. I Inquired about it and the AM told me that someone else refrred that account, which is impossible .
4. Actually the "company" account was registered with a referral cookie, but a cookie from another affiliate (he is actually an honored member of STM forum, having a blog, quite a famous guy), not your personal account.
Thus the referral rewards were sent to that affiliate, not to your account. We consider this completely legal.

When I esclated it to her manager she told me that refereal program is only for mentors, big bloggers, blah, blah and that im not entitled for that refereal income.
5. You did well, when you asked your AM for resolution. Perhaps it is appeared to be misunderstanding between you and Anastasia, as referral program allows you to involve any person as the referral excluding yourself and people who are referrals already. Any way, noone claims you are not entitled to gain profits from referrals, until you are referraling yourself :D

I tried contacting the manager again on SKYPE but she blocked me
Actually, you go on sending messages to both of your managers. And they both go on answering you. So it is hardly to be true, that you were blocked. Please, check your skype for their answers. Your both accounts are active and your managers are here to help )

So I would think twice before referring affiliates to adcombo
If you are going to refer yourself again, then please don't.
Any way, this is really a terrible situation and we admit you were confused a lot. Sorry for that.
Never the less, We are to obey the terms and conditions of our Network and we are to ask our affiliates comply as well. Self-referral activities are not allowed, so that manager acted according to our rules. This is not about those small amount of money, this is because we provide equal service to everyone. If we do not allow to make referral accounts of their own to one affiliates, then we are not to allow doing it to others. Sorry, but we are to provide high standards service to everyone. Such service cannot be provided if we violate our own rules.

By the way, I would also recommend you not to be rude and to be more professional, when having discussion with your AM. Fair and professional communication is the key to understanding and resolving any issues. This is just a good advice.

Also, you are welcome to require additional questions if you find the situation not clear. I am here to discuss and answer.
Thanks


11-01-2017 01:19 PM #3 adcombo (Member)

Dear Orisin, first of all, let me appologies for disclosing you personal information, this was fixed right away as we noticed it.

Anyway, it all comes down to the referral link you used, mistake or not, the referral link came from Iamattila blog.



After that our AM manager was ready to fix this mistake for you, but on multiple occasions you failed to get us in touch with the people who were using that account. Do you deny this last statement?





Screenshot from the second AM


11-01-2017 01:54 PM #4 adcombo (Member)

To all those who have read this disscussion, here is a sum up - if you recommend AdCombo to your friend and give him your referral link, this does not mean that he will 100% register with this link. If he then goes directly to AdCombo and registers - you will become his referral. However, if your friend first wants to know more information, he might cruise for a bit on other websites dedicated to attracting new webs and after that tries to register via link in the article - it becomes the final ref link that will be dominant, and this affiliate will become the referral of the last link used, as it might have happened in this case.


11-02-2017 08:20 AM #5 orisin1 (Member)

Quote Originally Posted by adcombo View Post
Dear Orisin, first of all, let me appologies for disclosing you personal information, this was fixed right away as we noticed it.

Anyway, it all comes down to the referral link you used, mistake or not, the referral link came from Iamattila blog.



After that our AM manager was ready to fix this mistake for you, but on multiple occasions you failed to get us in touch with the people who were using that account. Do you deny this last statement?
So first of all she tells me I didn't make the referral than you say that if only I connected you on Skype with my partner who also uses the account (which is pretty easy) you would take the referral from whom you claimed legally made the referral ? if I were imatilla I would be pissed reading this (By the way I hope you asked his permission to share his info here, not like you did with my personal details)

You're so inconsistent with your claims and allegations it's embarrassing, I think anybody reading this thread would think twice before doing business with adcombo.

Not to mention you failed to respond to my claims from yesterday, maybe you think if you ignore them people won't notice.

People on this forum are smart and can detect a scam from miles away, your responses disrespect this community.


11-02-2017 10:19 AM #6 adcombo (Member)

Dear Orisin, AdCombo has been in business for years now. This situation is a rare incident. There is no point for us to scam you because our reputation and brand name cost much more to us when compared to an individual affiliate's payout. All your claims have been analysed and resolved, we are already processing the payment for the second account. You have to understand that our policy forbids "self-referrals" and both accounts have the same contact information. I see no inconsistency in our claims and suggest we make this discussion private so that there wouldn't be more private information sharing. We have proof that both accounts are in YOUR name and this justifies our accusation of self-referring which you deny.



11-02-2017 12:01 PM #7 nickpeplow (AMC Alumnus)
Adcombo not paying referrals

Dude, you cant just refer yourself and collect commission. Your name (not a partner...) is on both the accounts

Sucks there was some confusion in chat about it being ok to refer a partner, but they are rightly enforcing the terms here.

You're probably getting scrubbed 5% to pay the commission anyway so your net gain is 0


11-02-2017 12:12 PM #8 orisin1 (Member)

Quote Originally Posted by adcombo View Post
I see no inconsistency in our claims and suggest we make this discussion private so that there wouldn't be more private information sharing. We have proof that both accounts are in YOUR name and this justifies our accusation of self-referring which you deny.


You keep repeating that like it something I tried to hide, where I have already proved that I disclosed the fact that I referred a company in which Im partner in so of course you have proof of it, cause I wasn't trying to hide it and mentioned it before I signed up over skype to the AM! I could have easily signed up by a different name and from a different location. But I guess your strategy is to ignore what you can't answer or don't want to.


11-02-2017 12:16 PM #9 orisin1 (Member)

Quote Originally Posted by nickpeplow View Post
Dude, you cant just refer yourself and collect commission. Is it that hard to understand? Your name (not a partner...) is in both the accounts!

Sucks there was some confusion in chat about it being ok to refer a partner, but they are rightly enforcing the terms here.

You're probably getting scrubbed 5% to pay the commission anyway so your net gain is 0
Dude read the whole thread before you jump in , it's not a confusion, it's bluntly lying, each time I asked about it I got a different answer. I don't give a damn about the money, I just hate being lied to


11-02-2017 01:12 PM #10 adcombo (Member)

Quote Originally Posted by orisin1 View Post
You keep repeating that like it something I tried to hide, where I have already proved that I disclosed the fact that I referred a company in which Im partner in so of course you have proof of it, cause I wasn't trying to hide it and mentioned it before I signed up over skype to the AM! I could have easily signed up by a different name and from a different location. But I guess your strategy is to ignore what you can't answer or don't want to.
I'm repeating it because this whole issue is about you having two accounts tied to yourself which should not be the case. What part of your complaint is ignored? All we ever tried to get from you was a confirmation that the other account was being used by someone else except you. I don't understand what you think we are lying to you about.


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