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Desperate now. Facebook payments account repeatedly disabled. (21)

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Hi, I recently launched my ecomm store and my facebook payments keep getting disabled, whenever I try to create ads. I am based in the US but I'm targeting the country of France. My ads are in French as well. I have 2 factor auth enabled on my facebook account. I didn't use a proxy.

The very first time I tried to create an ad on facebook, my payments account instantly got disabled. I appealed and within 2 business days the payments account was re-enabled. Then today I created an ad again. I was able to create the campaign. This campaign got 0 impressions for 12 hours. I created another campaign. Same - 0 impressions after 5 hours. When I created the third campaign, my payments account got disabled again. Therefore, this entire week, I have been unable to get a single visit from facebook ads to my store, 0 impressions.

This has been incredibly frustrating as you can imagine. Is there some way to make sure this doesn't ever happen? Again, I am based in the US but my ads are in French and my targeting is France - this is the only reason I can think of that has rendered my account disabled. I've submitted an appeal again but they probably won't re-enable my account until Tuesday and I can't contact any support because facebook doesn't have any type of live support for anything. Once the payments are re-enabled, I fear that I may yet again get 0 impressions and eventually get payments disabled yet again. This has caused me to think of quitting the ecommerce space, as I don't really see a solution here.

If you guys have any idea why I get payments disabled back-to-back and why I get 0 impressions after running my ads for 12 hours, please let me know.

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Did you run any ads before using that same payment method? In your settings, did you select that you are running ads in France? Facebook has an option you have to tick there specifically for France.

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I did run 2 campaigns on the same day with the same payment method, both of them had 0 impressions after 17 hours so I decided to add a third campaign to see if that would resolve the 0 impression issue. When I added the third campaign, my payments were disabled.

My CC was the payment method that got disabled first. I then appealed this and got my payment account re-enabled after 2 days. After searching on google, thinking the card was flagged, I then opted to use my bank as the payment method. This was probably a mistake as I'm guessing they need to verify your ID for each payment method?

I did not explore the option to select France, I'll do that immediately thank you.

Do you have any experience drop shipping out of your native country? I'm trying to find out if dropshipping outside of the US is flagged by Facebook's system as I had an ad running for 17h+ with 0 impressions. The ad was translated in French. Not sure if this was caused by the payment method. The ads were all approved and active but 0 impressions. I don't really see a light at the end of the tunnel when my payments do get re-enabled as I expect to face the 0 impressions issue again. :/

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I am pretty sure it was not the dropshipping part that is the issue. I've dropshipped in EU and outside and didn't have any such issues.

Also, just to make sure - do you have a Business Manager or are you using a personal ad account? Is your credit card still disabled, or can you try to pay with it again? When I had a payment method disabled, I was not able to create any more ads, so your situation is slightly different.

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Yeah i'm not able to create any more ads either. I do have a business manager account. All of my payments are disabled. And I'm looking through settings right now, did you mean to ask if I specified France in the location targeting section when I created the campaign? If so, yes I selected France.

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No, not in the campaign. I mean this, in the Ad Account settings, where you input your business info: http://prntscr.com/gx90i9

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This is what I'm seeing at that location : https://prnt.sc/gx9268 I went to my Business manager - > Business settings - > Settings

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Did you select your business country to be France by any chance? Although I'm still not prompted with those choices when I do.

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Ah I had to select that I was an agency buying ads on behalf of the advertiser to get those options.

But I'm not an agency right?

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Hmmm - maybe it's just an EU thing then. You seem to be in the right place - the option I sent here is just underneath what you have.

Did your card get rejected at any point, whether on FB or for other transactions? Did you try looking around if perhaps it's a card from a provider known to be used by people farming FB accounts? It seems this is an issue where you have to rely on the regular Facebook support. I know they are slow and not always the most helpful but so far, my experience was that if you are indeed legit and white hat, they will actually answer and explain. You won't always get things solved the way you want to but you at least won't be ignored.

Regardless of what happens here, I recommend you get a few more ad accounts under your business manager, and get more payment methods as a backup. I don't have an exact answer for this, since it's never the exact same situation but seems common sense to:

a) Message support explaining in detail what happened, and explain your intentions - if you are doing things Facebook likes, you want them to know it; if you aren't, doesn't matter what you do anyway.
b) Get backup cards, real ones on your business name, etc. Tell Facebook that you are doing this, be transparent with them.
c) Start strategic hunt for talking to real Facebook employees relevant for you. Figure out your story/angle, contact good friends that might know someone working there, maybe schedule a call with a "marketing expert", etc.

All this would only work if what you are running is white hat products, campaigns Facebook and its users like. This is probably the most important thing in order for Facebook to offer you any sort of attention. Your ad spend is much less important than this!

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My card was rejected once but this time I used my bank account to make the payment, still got it disabled. I don't farm any accounts on the bank account so I think I'm safe there. Thanks I'll take your advice.

Also, the options for France only popped up when I selected that I was an Agency advertising on behalf of an advertiser. Did you select that you were an agency?

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And have you ever gotten 0 impressions over the course of 17h+?

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I guess i picked an unfortunate foreign geo to dropship to esp if they single out france. Have you ever dropshipped to fr?

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No, when I had payment issues, ads were stopped and couldn't edit or make new ones. I've also never dropped shipped to France, nope.

I selected I was an agency when running campaigns for other people, and didn't select that when doing own Shopify store.

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What eu countries are you currently dropshipping to, if you don't mind me asking? When I get payments re-enabled I'm not going to advertise in France. Apparently a bunch of EU countries are suing facebook including France. This probably explains the 0 impressions I got for the better part of a day. Just to clarify, I got 0 impressions before my payments were disabled. Now I won't be able to create any ads until Mon or Tue

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Oh, damn. I am not drop shipping anywhere right now, did to UK a few months back. Some rules might have changed in the meantime. I've shared this thread with a few people, maybe they know more and can help out.

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Thanks!

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Hi Manu_adefy. My 1st campaign had been flagged, thus I recreate a new business manager with 6 ads manager and manager by my business email, I created campaigns and everything, but ended up all campaigns unable to run due to payment method disable.

Am I supposed to create a new business account and change my credit card?

Do you mind to share you precious experience on this issue? Thank you.

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Is this your one and only Facebook account?

I.e It’s the account you use every day for your personal, and not one you’ve created new for advertising?

It’s in your name etc also right?

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Why was your campaign flagged? If it was flagged for a good reason, aka you were trying to break the rules, I can't help.

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Also, if your creditcard has been disabled after your your 1st campaign has been flagged, possibly this creditcard has been flagged too.
Start with a clean sheet, from a to z preferably!

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