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CCBill Affiliate Account Deactivation Notice (5)

09-05-2017 02:25 AM #1 Mr_TN (Member)
CCBill Affiliate Account Deactivation Notice

So I recently signed up for a few affiliate programs that are using CCBill. I've never sent them traffic or made a single sale but received this email from them:

Your Affiliate account(s) has/have been deactivated due to suspicion of fraud.

Thank you,
CCBill
I'm based in the US and everything in my account info is US so I'm not quite sure what the issue could be. I emailed them for clarification and got this response:


Hello,


For security reasons we are unable to provide a detailed explanation regarding exactly why this account has been terminated; however, we can tell you that the subscriptions associated with this account set off our risk indicators which resulted in an in-depth review of your accounts entire transaction history.

As a result, all funds have been placed on hold to cover any future refunds and chargebacks. The decision to deactivate your account is final; however, you are more than welcome to contact us about any questions and/or concerns you feel are appropriate.

Regards,
Tanner Will
CCBill Risk Department
480-422-2050
risk@ccbill.com
Weird...

09-05-2017 02:54 PM #2 matuloo (Legendary Moderator)

Hm, did you signup as an affiliate or a merchant, they used to have two options, maybe you picked the wrong one.

Maybe you used different addresses for each of the accounts and they linked them together ... or did you use one master account? I still have a few hundreds of affiliate accounts with ccbill, all under one master account and getting one payment for all... never had a problem with them.

Anyways, in case you're not using those accounts, I wouldn't worry about it too much. Could be still an error on their behalf, so try to email them and explain your situation in more detail, they might be of more help.

Mat.

09-05-2017 05:29 PM #3 nickpeplow (AMC Alumnus)

Just a hunch, but your username has a hint of Vietnamese to it. Is the name you used foreign?

There are massive issues with fraud in Asia and a bank account or account details linked to the region would trigger all sort of alarms

If you want to dispute it, I would suggest sending them a scanned copy of your passport, driving license etc, perhaps up against your monitor with their website as the background.

09-05-2017 09:21 PM #4 Mr_TN (Member)

Quote Originally Posted by matuloo View Post
Hm, did you signup as an affiliate or a merchant, they used to have two options, maybe you picked the wrong one.

Maybe you used different addresses for each of the accounts and they linked them together ... or did you use one master account? I still have a few hundreds of affiliate accounts with ccbill, all under one master account and getting one payment for all... never had a problem with them.

Anyways, in case you're not using those accounts, I wouldn't worry about it too much. Could be still an error on their behalf, so try to email them and explain your situation in more detail, they might be of more help.

Mat.
You're a genius. It turns out I had used a different username for the very first account I made and that one is still open.

09-05-2017 10:31 PM #5 matuloo (Legendary Moderator)

Quote Originally Posted by amvthien View Post
You're a genius. It turns out I had used a different username for the very first account I made and that one is still open.
Cool, glad that I could help out

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