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Adplexity - Cancel subscription (6)

08-23-2017 07:21 AM #1 bachroll (Member)
Adplexity - Cancel subscription

Hello, I'm taking a few weeks off, so I decided to cancel my subscription with Adplexity for now. My subscription ends next Thursday and I'm trying to contact them through their chat service (Intercom) and by email (support@adplexity.com). It's been more than a day and I still don't have an answer from them. In my account there's a line saying this: “Mobile competitive intelligence subscription - next rebill 08/25/17” so I'm a bit worried. Is there a way to cancel my subscription manually? I can't find a way to do it. Thank you.

08-23-2017 07:33 AM #2 walkfasttalkslow (Member)

Strange. I'd resend it/log a ticket again. They cancelled mine in 9 hours time. Definitely worth chasing up.

08-23-2017 08:06 AM #3 kian_superaff (Member)

Is it possible to cancel the subscription for a few weeks then enable it again and still have access to old favorites? and pay the same monthly price? or a whole new subscription will be needed?

08-23-2017 08:15 AM #4 antuen (Senior Member)

Quote Originally Posted by bachroll View Post
Hello, I'm taking a few weeks off, so I decided to cancel my subscription with Adplexity for now. My subscription ends next Thursday and I'm trying to contact them through their chat service (Intercom) and by email (support@adplexity.com). It's been more than a day and I still don't have an answer from them. In my account there's a line saying this: “Mobile competitive intelligence subscription - next rebill 08/25/17” so I'm a bit worried. Is there a way to cancel my subscription manually? I can't find a way to do it. Thank you.
Hey there, the support guys are cleaning up the queue as we speak. Sometimes it takes almost 24h to have a response in there. If you can inbox me your adplexity username i can forward that to the team to accelerate the process.

08-23-2017 08:25 AM #5 kinghustler ()

Hey,

please send me your email and I'll check it out. It's unacceptable to wait more than 24hours during the work days.

Anyways, no need to worry - even if you rebilled, we would refund you that charge without any questions asked

Hope to see you back soon.

Thanks

08-23-2017 08:43 AM #6 bachroll (Member)

Hello. Adplexity already answered and my subscription has been cancelled. They have told me that if I want to subscribe again, they will apply the same discount I had. I'll surely subscribe again when I finish my vacations. Thank you for your help

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