TRAPICA TOOL: SCAM or WORK?? (9)
i was tested the system for 14 days….. ( https://www.linkedin.com/company-beta/13179762/ )
There is some strange on this:
i will show the comments with the owner:
[9/8/17 10:27:48] Mike Teitelman: Sure, but lets start here.
First of all welcome to Trapica!
We have few types of optimization that the platform is executing on the campaigns:
1. The one that you can see in inside your campaign - optimizing targeting definitions.
2. Optimizing bidding
3. Optimizing Targeting but with segments that are not available using the regular Facebook users interface (users can’t see those changes in the UI of Facebook Ads)
[9/8/17 10:28:26] Juan Cruz Pagnutti: can i see it on qwaya?.
[9/8/17 10:29:58] Mike Teitelman: No, Qwaya is not related.
We still have some issues that prevent Trapica to working 100% on your account - The pages that you are using, For example - https://www.facebook.com/usaoutletok/
We don’t have access to it and we can’t see the page even if we are looking regularly in Facebook
[9/8/17 10:30:33] Mike Teitelman: Screen Shot 2017-08-09 at 9.30.05 AM.png
[9/8/17 10:30:46] Juan Cruz Pagnutti: yes, because all my web pages are restringed only to argentina people
[9/8/17 10:31:01] Juan Cruz Pagnutti: Captura de pantalla 2017-08-09 a la(s) 10.30.50.png
[9/8/17 10:31:40] Juan Cruz Pagnutti: maybe with a VPN or maybe
[9/8/17 10:31:50] Juan Cruz Pagnutti: i dont know
[9/8/17 10:32:01] Mike Teitelman: One second let me check about it with our Facebook representer
[9/8/17 10:32:10] Juan Cruz Pagnutti: ok
[9/8/17 10:34:41] Juan Cruz Pagnutti: one thing i need to say
[9/8/17 10:34:45] Juan Cruz Pagnutti: my objetive
[9/8/17 10:34:49] Juan Cruz Pagnutti: my primary objetive
[9/8/17 10:35:16] Juan Cruz Pagnutti: is get more comments on post with lower price
[9/8/17 10:35:52] Mike Teitelman: it’s what we are seeing, and you will see that with Trapica after it will find the right roots you will be able to reduce your comments cost by at least 25%
[9/8/17 10:36:12] Mike Teitelman: We just need to see that the platform is fully operated
[9/8/17 10:36:18] Juan Cruz Pagnutti: maybe the CPA is the best, but the cost per comment are high, and then it doesnt prefered for me.
[9/8/17 10:36:35] Juan Cruz Pagnutti: good
[9/8/17 10:39:05] Juan Cruz Pagnutti: it will be good if you incorporate some “history” of changes like adespresso
[9/8/17 10:39:17] Juan Cruz Pagnutti: Captura de pantalla 2017-08-09 a la(s) 10.39.07.png
[9/8/17 10:39:44] Mike Teitelman: We are actually adding a feature now that will send you an alert once a week with the general changes that our platform is performing on your campaigns 
[9/8/17 10:39:54] Juan Cruz Pagnutti: good
[9/8/17 10:40:01] Mike Teitelman: It should be released during the weekend.
[9/8/17 10:40:08] Juan Cruz Pagnutti: very good
[9/8/17 10:42:21] Mike Teitelman: One sec, still with Facebook on the line
[9/8/17 10:42:35] Juan Cruz Pagnutti: thanks
[9/8/17 10:46:15] Mike Teitelman: They are straggling with the solution for that.
To make it faster and not to wait for Facebook’s solutions, is it possible that you can add me or our virtual user as an advertiser into those pages ? and I’ll connect it manually to our platform
[9/8/17 10:46:26] Juan Cruz Pagnutti: sure
[9/8/17 10:46:50] Juan Cruz Pagnutti: https://www.facebook.com/jpagnutti
[9/8/17 10:46:53] Juan Cruz Pagnutti: that is my facebook
[9/8/17 10:46:55] Juan Cruz Pagnutti: add me
[9/8/17 10:49:29] Mike Teitelman: You are blocked also from adding users I can’t add, can you add our virtual user - https://www.facebook.com/profile.php?id=100010366024806
[9/8/17 10:49:53] Juan Cruz Pagnutti: i did
[9/8/17 10:51:04] Mike Teitelman: I approved
[9/8/17 10:51:31] Juan Cruz Pagnutti: error
[9/8/17 10:51:32] Juan Cruz Pagnutti: Captura de pantalla 2017-08-09 a la(s) 10.51.23.png
[9/8/17 10:51:41] Juan Cruz Pagnutti: wait
[9/8/17 10:52:03] Juan Cruz Pagnutti: oh
[9/8/17 10:52:07] Juan Cruz Pagnutti: i have a webpage down
[9/8/17 10:52:46] Juan Cruz Pagnutti: adding
[9/8/17 10:52:46] Mike Teitelman: Can you add an advertiser permission there.
[9/8/17 10:52:48] Mike Teitelman: ?
[9/8/17 10:53:12] Juan Cruz Pagnutti: this?
[9/8/17 10:53:14] Juan Cruz Pagnutti: Captura de pantalla 2017-08-09 a la(s) 10.53.05.png
[9/8/17 10:53:23] Mike Teitelman: Yes
[9/8/17 10:53:24] Juan Cruz Pagnutti: ok
[9/8/17 10:54:54] Mike Teitelman: Lets keep it the editor that you already added .. I think it’s ok
[9/8/17 10:55:13] Juan Cruz Pagnutti: ok
[9/8/17 10:55:19] Juan Cruz Pagnutti: editor so?.
[9/8/17 10:55:26] Mike Teitelman: Yes
[9/8/17 10:56:12] Juan Cruz Pagnutti: ok, need one more web page
[9/8/17 10:56:17] Juan Cruz Pagnutti: but facebook cancel it
[9/8/17 10:56:20] Juan Cruz Pagnutti: maybe you can help me
[9/8/17 10:56:24] Juan Cruz Pagnutti: with your partner
[9/8/17 10:56:29] Juan Cruz Pagnutti: https://business.facebook.com/RopaBsAsOk/
[9/8/17 10:56:35] Juan Cruz Pagnutti: Captura de pantalla 2017-08-09 a la(s) 10.56.25.png
[9/8/17 10:56:39] Juan Cruz Pagnutti: i cant add you
[9/8/17 10:56:50] Juan Cruz Pagnutti: thats all
[9/8/17 10:57:17] Mike Teitelman: Ok, let me send it to them and I’ll get back to you about this page.
Regarding the others, let me run a diagnostic 1 min and see that everything is ok
[9/8/17 10:57:23] Juan Cruz Pagnutti: thanks
[9/8/17 10:57:58] Mike Teitelman: Ok, great, we now can fully work on it
[9/8/17 10:58:03] Juan Cruz Pagnutti: good
[9/8/17 10:58:13] Mike Teitelman: Lets talk later today/ or tomorrow morning and see how it perform
[9/8/17 10:58:21] Juan Cruz Pagnutti: good
[9/8/17 10:58:25] Mike Teitelman: Also I’ll get back to you about the problematic page
[9/8/17 10:58:56] Juan Cruz Pagnutti: thank you very much!.
[9/8/17 10:59:16] Mike Teitelman: Also you are welcome to ask any question here in Skype
[9/8/17 10:59:35] Juan Cruz Pagnutti: thank you very much!.
[9/8/17 10:59:47] Juan Cruz Pagnutti: i was tried companion labs too
[9/8/17 11:00:32] Mike Teitelman: We are different from them, we don’t open ad sets and we are working mostly on Targeting but also on bidding and creatives and optimizing the overall campaigns
[9/8/17 11:00:43] Juan Cruz Pagnutti: i see
[9/8/17 11:01:03] Juan Cruz Pagnutti: the targeting
[9/8/17 11:01:12] Juan Cruz Pagnutti: is about the people i targeted before?
[9/8/17 11:01:21] Juan Cruz Pagnutti: like age, gender, etc?.
[9/8/17 11:01:22] Mike Teitelman: No
[9/8/17 11:02:07] Mike Teitelman: It’s the intent, interest and other definitions that our platform identify in real time that they are define the users that are currently are the cheapest one and the one that doing the objective you asked for.
[9/8/17 11:02:26] Mike Teitelman: and it constantly changing to adjust your campaigns to the right audience
[9/8/17 11:02:43] Juan Cruz Pagnutti: i see.
[9/8/17 11:02:52] Juan Cruz Pagnutti: like look a like
[9/8/17 11:02:56] Juan Cruz Pagnutti: or some thing
[9/8/17 11:03:08] Juan Cruz Pagnutti: well, i like to test!. jaj
[9/8/17 11:03:25] Mike Teitelman: Kinda, but using a cheaper definitions and changing it all the time when lookalike chugging it once a 2 days
[9/8/17 11:03:29] Mike Teitelman: Changing
[9/8/17 11:03:31] Mike Teitelman: *
[9/8/17 11:03:39] Juan Cruz Pagnutti: i see
[9/8/17 11:03:45] Juan Cruz Pagnutti: bidding is very important i see.
[9/8/17 11:04:07] Juan Cruz Pagnutti: so, when i do a campaing
[9/8/17 11:04:13] Juan Cruz Pagnutti: what is best for trapica
[9/8/17 11:04:21] Juan Cruz Pagnutti: dont select a target?
[9/8/17 11:04:29] Mike Teitelman: Just the location and the age
[9/8/17 11:04:33] Juan Cruz Pagnutti: good
[9/8/17 11:04:34] Mike Teitelman: Trapica will do the other
[9/8/17 11:04:37] Juan Cruz Pagnutti: ok
[9/8/17 11:04:38] Mike Teitelman: All the rest
[9/8/17 11:04:46] Juan Cruz Pagnutti: well, tell me when is ready
[9/8/17 11:04:50] Juan Cruz Pagnutti: and i will do again
[9/8/17 11:04:53] Juan Cruz Pagnutti: the campaings
[9/8/17 11:05:01] Juan Cruz Pagnutti: or maybe i can change the target
[9/8/17 11:05:27] Mike Teitelman: We are ready you can open as many campaigns as you want
[9/8/17 11:05:35] Juan Cruz Pagnutti: good
[9/8/17 11:05:35] Mike Teitelman: I’ll update about the other page
[9/8/17 11:05:41] Mike Teitelman: That is still problematic
[9/8/17 11:05:51] Mike Teitelman: but all the others are good
[9/8/17 11:05:53] Juan Cruz Pagnutti: thank you very much, if you can habilitate that, i will love you
[9/8/17 11:06:04] Juan Cruz Pagnutti: thanks
[9/8/17 11:06:18] Mike Teitelman: lets talk tomorrow morning and see how it goes
[9/8/17 20:05:06] Juan Cruz Pagnutti: Hi, how are you
[9/8/17 20:11:48] Mike Teitelman: Hi, I’m good, how are you?
[9/8/17 20:12:00] Juan Cruz Pagnutti: fine, thanks
[9/8/17 20:12:55] Juan Cruz Pagnutti: today i get less comments on post than “maximum bid” of adespresso.
[9/8/17 20:13:13] Juan Cruz Pagnutti: Captura de pantalla 2017-08-09 a la(s) 20.12.57.png
[9/8/17 20:13:26] Juan Cruz Pagnutti: i will wait
[9/8/17 20:13:41] Juan Cruz Pagnutti: the system was changed some things?.
[9/8/17 20:14:34] Mike Teitelman: Yes, lets wait till tomorrow, you should see the cost per post also going down
[9/8/17 20:14:44] Juan Cruz Pagnutti: good
[9/8/17 20:15:42] Juan Cruz Pagnutti: question
[9/8/17 20:16:03] Juan Cruz Pagnutti: Captura de pantalla 2017-08-09 a la(s) 20.15.55.png
[9/8/17 20:16:05] Juan Cruz Pagnutti: this
[9/8/17 20:16:18] Juan Cruz Pagnutti: is changed by the system or its manual?.
[9/8/17 20:16:47] Mike Teitelman: If something been changed it been change by the platform, we don’t do manual changes
[9/8/17 20:17:08] Juan Cruz Pagnutti: i mean
[9/8/17 20:17:24] Juan Cruz Pagnutti: that thing
[9/8/17 20:17:33] Juan Cruz Pagnutti: can be changed by the system?
[9/8/17 20:17:40] Juan Cruz Pagnutti: or i need to set it?
[9/8/17 20:17:42] Juan Cruz Pagnutti: like age
[9/8/17 20:17:47] Juan Cruz Pagnutti: and locations
[9/8/17 20:18:45] Mike Teitelman: So, you need to set the location, you don’t need to change the age as our platform will sent it based on the results, you do need to set the optimization for but all the other may be changed by the platform
[9/8/17 20:19:43] Juan Cruz Pagnutti: ok, so, pay for is set by the system
[9/8/17 20:19:56] Mike Teitelman: Yes
[9/8/17 20:20:00] Juan Cruz Pagnutti: ok, thanks
[10/8/17 12:21:19] Juan Cruz Pagnutti: Hi, how are you
[10/8/17 12:21:31] Juan Cruz Pagnutti: seems to be not working
[10/8/17 12:21:37] Juan Cruz Pagnutti: Captura de pantalla 2017-08-10 a la(s) 12.20.46.png
[10/8/17 12:21:43] Juan Cruz Pagnutti: here are 12:21
[10/8/17 12:21:52] Juan Cruz Pagnutti: spended 0 ARS
[10/8/17 12:21:57] Juan Cruz Pagnutti: maybe is facebook problema
[10/8/17 15:52:29] Juan Cruz Pagnutti: are you there?.
[10/8/17 15:52:37] Mike Teitelman: Hi, Sorry yes
[10/8/17 15:52:43] Juan Cruz Pagnutti: no problem,
[10/8/17 15:52:47] Juan Cruz Pagnutti: N/A
Today’s Total Spend
[10/8/17 15:52:50] Juan Cruz Pagnutti: is strange
[10/8/17 15:53:15] Mike Teitelman: Is that only for Trapica campings or for all the campaigns?
[10/8/17 15:53:21] Juan Cruz Pagnutti: for all
[10/8/17 15:53:25] Mike Teitelman: It may be a limitation of monthly budget on your account
[10/8/17 15:53:41] Juan Cruz Pagnutti: it start with a new campaign for trapica last night
[10/8/17 15:58:01] Juan Cruz Pagnutti: seems to be ok, i will report so.
[10/8/17 15:58:08] Juan Cruz Pagnutti: thanks
[10/8/17 15:58:15] Mike Teitelman: From our side I see that everything is ok Just checked
[10/8/17 15:58:22] Juan Cruz Pagnutti: any news about problematic fanpage?
[10/8/17 15:58:39] Mike Teitelman: I’ll try to get an answer from them today
[10/8/17 16:02:21] Juan Cruz Pagnutti: thank you very much
[10/8/17 17:43:42] Juan Cruz Pagnutti: now working
[10/8/17 17:43:57] Mike Teitelman: Did you changed something?
[10/8/17 17:44:01] Juan Cruz Pagnutti: no
[10/8/17 17:44:05] Juan Cruz Pagnutti: is very strange
[10/8/17 17:44:32] Mike Teitelman: Might be some Facebook bug/defect, they have many different strange things
[10/8/17 17:44:40] Juan Cruz Pagnutti: sure!
[10/8/17 17:44:58] Mike Teitelman: The most important that now it’s working again
[10/8/17 17:58:31] Juan Cruz Pagnutti: question
[10/8/17 17:58:41] Juan Cruz Pagnutti: if i change my managed accounts
[10/8/17 17:59:00] Juan Cruz Pagnutti: sorry, i can add more than one.
[10/8/17 17:59:20] Mike Teitelman: Add new account that are currently not exist in the list?
[10/8/17 18:00:04] Juan Cruz Pagnutti: i was finded, sorry
[10/8/17 18:00:12] Mike Teitelman: No problem
[10/8/17 18:15:30] Juan Cruz Pagnutti: i am added a fanpage
[10/8/17 18:15:31] Juan Cruz Pagnutti: https://www.facebook.com/helitecbelgrano/
[10/8/17 18:15:37] Juan Cruz Pagnutti: i put you editor
[10/8/17 18:16:03] Mike Teitelman: Great, it will catch it automatically
[10/8/17 18:16:09] Juan Cruz Pagnutti: great
[11/8/17 09:15:06] Juan Cruz Pagnutti: Captura de pantalla 2017-08-11 a la(s) 09.14.47.png
[11/8/17 09:15:44] Juan Cruz Pagnutti: Captura de pantalla 2017-08-11 a la(s) 09.15.27.png
[11/8/17 09:17:00] Juan Cruz Pagnutti: Captura de pantalla 2017-08-11 a la(s) 09.16.43.png
[11/8/17 09:17:21] Juan Cruz Pagnutti: Captura de pantalla 2017-08-11 a la(s) 09.17.12.png
[11/8/17 09:17:53] Juan Cruz Pagnutti: Captura de pantalla 2017-08-11 a la(s) 09.17.31.png
[11/8/17 09:17:53] Juan Cruz Pagnutti: Captura de pantalla 2017-08-11 a la(s) 09.17.40.png
[11/8/17 09:18:01] Juan Cruz Pagnutti: Hi Mike
[11/8/17 09:18:10] Juan Cruz Pagnutti: Seems to all are rising
[11/8/17 10:41:46] Juan Cruz Pagnutti: Mike, Question.
[11/8/17 10:41:51] Juan Cruz Pagnutti: in my last fanpage
[11/8/17 10:41:55] Juan Cruz Pagnutti: there is no change
[11/8/17 10:42:02] Juan Cruz Pagnutti: bidding or targeting
[11/8/17 10:42:06] Juan Cruz Pagnutti: its all ok?.
[11/8/17 10:42:13] Juan Cruz Pagnutti: HELITEC
[11/8/17 10:46:22] Mike Teitelman: Hi, regarding the pricing, we already seen in some of the campaigns that the price is getting down, in others it may take little bit longer specially as yesterday it worked only less than help a day. Lets see how it perform today, it should go down.
Regarding Helitec? you are talking about campaigns - Helitec Belgrano - Trapica right?
[11/8/17 10:46:51] Juan Cruz Pagnutti: yes
[11/8/17 10:47:06] Juan Cruz Pagnutti: anyway i was down the budget for others,
[11/8/17 10:48:14] Mike Teitelman: It doing optimization - there are other change that it’s trying to achieve first , I assume that you will see also changes inn the UI later today or tomorrow
[11/8/17 10:48:32] Juan Cruz Pagnutti: ok, thanks
[11/8/17 11:28:02] Juan Cruz Pagnutti: it would be great if the system could tell you what are doing… like a Stream of changes or something
[11/8/17 11:28:28] Juan Cruz Pagnutti: from the customer side, see what happen and that are working on a thing
[11/8/17 11:28:53] Juan Cruz Pagnutti: just a suggestion
[11/8/17 11:30:43] Mike Teitelman: I know, it’s a good suggestion, we are going to release a similar feature in our dashboard within 3 weeks, it will expose the general changes that been made on each campaign.
We have tried few months ago to alert our customers for every change and even but it was too much
[11/8/17 11:31:01] Juan Cruz Pagnutti: i see
[11/8/17 11:31:51] Juan Cruz Pagnutti: i can be beta tester if you like, i was expended more than 1.000.000USD in facebook ads.
[11/8/17 11:31:58] Juan Cruz Pagnutti: i think i have some experience.
[11/8/17 11:32:35] Mike Teitelman: Thank you! Sure we will be happy!
I’ll update you when it’s out
[11/8/17 11:32:36] Juan Cruz Pagnutti: do you know Albert?.
[11/8/17 11:32:50] Mike Teitelman: Yes
[11/8/17 11:32:58] Juan Cruz Pagnutti: i will test it today
[11/8/17 11:33:03] Juan Cruz Pagnutti: what you think?
[11/8/17 11:34:17] Mike Teitelman: They are working great on ad networks(appnexus and other) but not on social and the social, their social is more managed by an agency
[11/8/17 11:34:37] Juan Cruz Pagnutti: oh, i see
[11/8/17 11:34:55] Juan Cruz Pagnutti: i think the demo will not be productive so.
[11/8/17 12:27:30] Juan Cruz Pagnutti: Mike, question.
[11/8/17 12:27:45] Juan Cruz Pagnutti: the system, perform optimization for the CPA?.
[11/8/17 12:27:57] Juan Cruz Pagnutti: what is the objetive i mean
[11/8/17 12:28:01] Juan Cruz Pagnutti: wich
[11/8/17 12:29:40] Mike Teitelman: It can be any objective that you define on your Facebook campaigns - in your case we defined on our platform that it should be in post comments so our AI would concentrate on optimizing that
[11/8/17 12:30:14] Juan Cruz Pagnutti: ah, great,
[11/8/17 12:31:14] Juan Cruz Pagnutti: you defined that?,
[11/8/17 12:31:20] Juan Cruz Pagnutti: i dont setup it
[11/8/17 12:32:50] Mike Teitelman: So, in general, in most of the cases, it’s the objective that your are looking to get on Facebook( engagement) but, engagement is a very general one, it also include likes and other, bc you said that what interest your is only the comments, we defined on our platform to concentrate on that
[11/8/17 12:33:56] Juan Cruz Pagnutti: sure, is fine
[12/8/17 12:32:43] Juan Cruz Pagnutti: Hi Mike
[14/8/17 10:51:25] Juan Cruz Pagnutti: Hi Mike, how are you
[14/8/17 10:51:37] Mike Teitelman: Hi, I’m good, now are you?
[14/8/17 10:51:41] Juan Cruz Pagnutti: fine, thanks
[14/8/17 10:51:47] Juan Cruz Pagnutti: still testing the app.
[14/8/17 10:52:04] Juan Cruz Pagnutti: there is the history of changes ready?
[14/8/17 10:52:13] Juan Cruz Pagnutti: and other thing is
[14/8/17 10:53:02] Juan Cruz Pagnutti: if is possible to add an option to change the optimization objetive.
[14/8/17 10:53:15] Juan Cruz Pagnutti: you, manual mode, was changed for post comment.
[14/8/17 10:53:25] Juan Cruz Pagnutti: maybe will be good we can change it
[14/8/17 10:53:28] Juan Cruz Pagnutti: some times
[14/8/17 10:53:32] Juan Cruz Pagnutti: to post likes
[14/8/17 10:53:34] Juan Cruz Pagnutti: interactions
[14/8/17 10:53:36] Juan Cruz Pagnutti: etc.
[14/8/17 10:57:39] Mike Teitelman: So, the history feature will be released within around 2 weeks, maybe earlier, I”ll update you as soon as it will be out.
Regarding the optimization objective, in most of the cases we are taking it from the social network itself, but you also will have it in the dashboard closer to the end of the month, we are releasing new dashboard UI that will include some of those options
[14/8/17 10:58:02] Juan Cruz Pagnutti: oh good
[14/8/17 10:58:11] Juan Cruz Pagnutti: was be possible to extend the trial?.
[14/8/17 10:58:25] Juan Cruz Pagnutti: i don’t know if i can see it by my actual trial
[14/8/17 11:00:53] Mike Teitelman: I’ll be able to extend your trial within few days up to 1 week if your want, not sure if it will be enough to see those new features.
[14/8/17 11:01:32] Juan Cruz Pagnutti: ok, if is possible to see the new dashboard will be great
[14/8/17 11:02:23] Mike Teitelman: Sure, I can send you later few images of it from our internal platform if it would help
[14/8/17 11:02:34] Juan Cruz Pagnutti: thank you very much
[14/8/17 20:14:29] Mike Teitelman: Trapca's Dash.png
[14/8/17 20:14:32] Mike Teitelman: Hi Juan, How are you? Following your request attached our new dash print screen
[14/8/17 21:41:13] Juan Cruz Pagnutti: i see
[14/8/17 21:41:28] Juan Cruz Pagnutti: where are the settings?.
[14/8/17 21:41:47] Mike Teitelman: The settings are inside the campaigns detentions
[14/8/17 21:42:18] Juan Cruz Pagnutti: i see
[14/8/17 21:43:32] Juan Cruz Pagnutti: did you have API?
[14/8/17 21:44:03] Mike Teitelman: For what do you need the api?
[14/8/17 21:45:24] Juan Cruz Pagnutti: zapier integrations, notifications, etc.
[14/8/17 21:45:47] Juan Cruz Pagnutti: anyway
[14/8/17 21:48:22] Mike Teitelman: For now we are developing an internal notification emailing platform and adding new alerts
[14/8/17 21:49:33] Juan Cruz Pagnutti: there is all ok on my account?. i don’t see any changes.
[14/8/17 21:53:13] Mike Teitelman: I checked few hours ago and I seen changes on our platform the been made on the campaigns, some of the change are made with segments that are available using the API , I’m not sure where are you looking for the changes and not sure that it presented there…
Let me check again the accounts
[14/8/17 21:55:17] Juan Cruz Pagnutti: if the segment of people is changed
[14/8/17 21:55:30] Juan Cruz Pagnutti: i recibe an email from facebook
[14/8/17 21:55:55] Juan Cruz Pagnutti: there is some XML or feed to check the changes??
[14/8/17 21:56:08] Juan Cruz Pagnutti: today i get a call from Kenshoo, do you know it?.
[14/8/17 21:57:20] Juan Cruz Pagnutti: the system notify you every change and why is changed.
[14/8/17 21:59:07] Mike Teitelman: Its a little bit different platform working only on bidding and a/b creative testing, it’s a little bit different type of changes and platform so I assume that in their case it’s little bit easier to show the bidding change and why, we have 11 different algorithms that making those decisions
[14/8/17 22:00:25] Juan Cruz Pagnutti: i see
[14/8/17 23:09:46] Juan Cruz Pagnutti: 20min ago “joggings trapica” was changed.
[14/8/17 23:41:40] Juan Cruz Pagnutti: 2nd change of the day, NY - Trapica
[15/8/17 10:19:41] Mike Teitelman: Hi, our platform making in average more than 20 changes a day in each campaign, I can try to check for you what changes it did for that specific campaigns in the specific moment you seen it but in general we are not sharing it currently
[15/8/17 10:59:13] Juan Cruz Pagnutti: But. How do you know that
[15/8/17 11:12:13] Mike Teitelman: We track all the history of the changes, we do not share bc some of the information we forbidden to share by Facebook.
[15/8/17 11:28:31] Juan Cruz Pagnutti: i think is very important to the customer see the history of changes.
[15/8/17 11:28:44] Juan Cruz Pagnutti: in this way, we don’t know if the system is working
[15/8/17 11:29:08] Juan Cruz Pagnutti: in the weekend i didn’t see any change, and then, when i tell you, the system start to make changes.
[15/8/17 11:45:04] Mike Teitelman: We are not here for only making changes on your campaigns, as I explained, many of the changes we are doing it’s in a definitions that are available only via the API, and I don’t think that you are getting email about them from Facebook.
We are not here to show you that we are doing changes on your campaigns, we are here to show that your comments price is going down or is less than what you are getting on your parallel campaigns, from what we see here its getting down at many the campaigns, at others it tries to keep as lower prices as possiblef.
[15/8/17 11:46:55] Juan Cruz Pagnutti: You misinterpreted me… is a suggestion, a feedback from a possible client.
[15/8/17 11:47:21] Juan Cruz Pagnutti: i think if you ask all your clients if they like to be notified all days about changes, im sure they will say you surely yes.
[15/8/17 11:47:33] Juan Cruz Pagnutti: i say this because
[15/8/17 11:47:46] Juan Cruz Pagnutti: all the weekend the system didn’t any change
[15/8/17 11:48:16] Juan Cruz Pagnutti: i maked new campaigns
[15/8/17 11:48:19] Juan Cruz Pagnutti: without sets
[15/8/17 11:48:23] Juan Cruz Pagnutti: and for 2 days
[15/8/17 11:48:29] Juan Cruz Pagnutti: the system didn’t make any change
[15/8/17 11:48:32] Juan Cruz Pagnutti: bid
[15/8/17 11:48:34] Juan Cruz Pagnutti: target
[15/8/17 11:48:35] Juan Cruz Pagnutti: any
[15/8/17 11:48:41] Juan Cruz Pagnutti: on monday i say to you
[15/8/17 11:48:42] Juan Cruz Pagnutti: and then
[15/8/17 11:48:45] Juan Cruz Pagnutti: it did change
[15/8/17 11:49:23] Juan Cruz Pagnutti: maybe the system was freeze, i don’t know
[15/8/17 11:50:01] Juan Cruz Pagnutti: anyway,
[15/8/17 11:50:06] Mike Teitelman: I understand you, and I understand why you wan to see the changes, agree with you. We need to improve the information that we are showing to our client
[15/8/17 11:50:18] Juan Cruz Pagnutti: all the systems that i was tested,
[15/8/17 11:50:23] Juan Cruz Pagnutti: and testing
[15/8/17 11:50:28] Juan Cruz Pagnutti: all has an history
[15/8/17 11:50:30] Juan Cruz Pagnutti: of changes
[15/8/17 11:50:40] Juan Cruz Pagnutti: there must be a reason
[15/8/17 11:51:52] Juan Cruz Pagnutti: IMG_1455.PNG
[15/8/17 11:52:02] Mike Teitelman: Agree, as I mentioned before we are going to share some of this information in the upcoming upgrades for our platform. Some of the data we still will not be able to show as we have our restriction
[15/8/17 11:52:22] Juan Cruz Pagnutti: when the system make changes on target, i get a notification from the iOS app.
[15/8/17 11:53:36] Mike Teitelman: Not for all the changes, only the changes that is visible using the Facebook UI, there are many others that are not available on the UI, I can check but I don’t think you are getting notified by them
[15/8/17 11:54:01] Juan Cruz Pagnutti: other changes i can see from QWAYA
[15/8/17 11:54:23] Juan Cruz Pagnutti: like bid, type of optimizations, pay for
[15/8/17 11:54:36] Juan Cruz Pagnutti: type of targeting like OR/AND
[15/8/17 11:54:39] Juan Cruz Pagnutti: etc.
[15/8/17 11:55:32] Mike Teitelman: I can check about Qwaya but if you didn’t seen the changes there I’m not sure that it’s visible on their platform
[15/8/17 11:56:11] Juan Cruz Pagnutti: you have a trial on qwaya
[15/8/17 11:56:12] Juan Cruz Pagnutti: can check
[15/8/17 11:56:37] Mike Teitelman: We will check with Facebook directly
[15/8/17 11:56:51] Juan Cruz Pagnutti: Captura de pantalla 2017-08-15 a la(s) 11.56.37.png
[15/8/17 11:57:03] Juan Cruz Pagnutti: Captura de pantalla 2017-08-15 a la(s) 11.56.55.png
[15/8/17 12:00:17] Juan Cruz Pagnutti: Captura de pantalla 2017-08-15 a la(s) 11.59.49.png
[15/8/17 12:08:09] Juan Cruz Pagnutti: can you check on the campaign (Helitec Belgrano - Trapica) ?
[15/8/17 12:12:02] Juan Cruz Pagnutti: Prueba Juan - Trapica too
[15/8/17 12:25:21] Mike Teitelman: Sure, I’ll check it.
[15/8/17 12:25:26] Juan Cruz Pagnutti: thanks!
[15/8/17 12:25:47] Juan Cruz Pagnutti: the system have it from last week
[15/8/17 12:25:55] Juan Cruz Pagnutti: i don’t see any change from then
[20/8/17 21:55:34] Juan Cruz Pagnutti: Hello mike, how are you
[20/8/17 21:56:19] Juan Cruz Pagnutti: my trial is ending, and i like to know about the changes that you mentioned before to me.
[21/8/17 10:49:01] Mike Teitelman: Hi Jean, I’ll check today with the team about this info again.
Meanwhile, I checked your account and seen improvement of between 20% -35% in the cost per comments.
Let me know if you would like to continue with us.
[21/8/17 10:53:32] Juan Cruz Pagnutti: i was make a test
[21/8/17 10:53:35] Juan Cruz Pagnutti: for your system
[21/8/17 10:54:08] Juan Cruz Pagnutti: to test the changes
[21/8/17 10:54:15] Juan Cruz Pagnutti: without success
[21/8/17 10:54:32] Juan Cruz Pagnutti: Captura de pantalla 2017-08-21 a la(s) 10.54.22.png
[21/8/17 10:54:32] Juan Cruz Pagnutti: as you can see
[21/8/17 10:54:50] Juan Cruz Pagnutti: i was registered the manual bid on the name of the adset
[21/8/17 10:55:05] Juan Cruz Pagnutti: (first column)
[21/8/17 10:55:09] Juan Cruz Pagnutti: second column
[21/8/17 10:55:14] Juan Cruz Pagnutti: you see the bid of the adset
[21/8/17 10:55:34] Juan Cruz Pagnutti: any changes was maked
[21/8/17 10:57:01] Mike Teitelman: The bids are changing only when they needed to be changed, if the platform getting good results and to the right audience with the bids that we already have it’s not been changed
[21/8/17 10:58:23] Juan Cruz Pagnutti: so, how the system know if can be a optimization if it didn’t test?
[21/8/17 10:58:49] Juan Cruz Pagnutti: this is the same ads
[21/8/17 10:58:56] Juan Cruz Pagnutti: with 12 differents bids
[21/8/17 10:59:14] Juan Cruz Pagnutti: companion labs, do you know
[21/8/17 10:59:34] Juan Cruz Pagnutti: is impossible that 12 differents adsets all was good
[21/8/17 10:59:49] Juan Cruz Pagnutti: all with differents bids
[21/8/17 11:00:20] Juan Cruz Pagnutti: Captura de pantalla 2017-08-21 a la(s) 11.00.08.png
[21/8/17 11:00:21] Juan Cruz Pagnutti: check yesterday
[21/8/17 11:00:25] Juan Cruz Pagnutti: some adset
[21/8/17 11:00:32] Juan Cruz Pagnutti: did not spend
[21/8/17 11:00:38] Juan Cruz Pagnutti: because the bid is very low
[21/8/17 11:00:49] Juan Cruz Pagnutti: your system didn’t any change
[21/8/17 11:02:45] Mike Teitelman: It’s testing from targeting perspectives, it’s also don’t need to make changes to test as it can it internally.
Regarding the low bid, we do not change the bid up - only down - the bid that you added is the upper point for us, we are writing it in our manual bidding instruction also.
We are not here to show you that we make many changes, we are here to show you results, if you want to can test us in parallel with other platform and check the performance
[21/8/17 11:03:36] Juan Cruz Pagnutti: so
[21/8/17 11:03:40] Juan Cruz Pagnutti: and how about
[21/8/17 11:03:44] Juan Cruz Pagnutti: bid 1,55
[21/8/17 11:04:05] Juan Cruz Pagnutti: is the bid with higher
[21/8/17 11:04:10] Juan Cruz Pagnutti: cost per comment
[21/8/17 11:04:19] Juan Cruz Pagnutti: the system isnt make any change
[21/8/17 11:05:46] Mike Teitelman: The bid is not per comment in your case, it’s per post engagement - it contain also likes, clicks and other types of engagements, too low bids may cause not having moments at all here
[21/8/17 11:06:36] Juan Cruz Pagnutti: in my case?
[21/8/17 11:06:54] Mike Teitelman: you are looking for comments, not regular post engagement
[21/8/17 11:07:13] Juan Cruz Pagnutti: sure, that i need to low
[21/8/17 11:07:29] Juan Cruz Pagnutti: the cost of comments.
[21/8/17 11:07:45] Mike Teitelman: I know, but you are looking on the all post engagement bids
[21/8/17 11:07:48] Juan Cruz Pagnutti: no
[21/8/17 11:07:52] Mike Teitelman: That contain many other parameters
[21/8/17 11:08:05] Juan Cruz Pagnutti: Captura de pantalla 2017-08-21 a la(s) 11.07.55.png
[21/8/17 11:08:05] Juan Cruz Pagnutti: look again
[21/8/17 11:08:52] Mike Teitelman: I see the image ,but check our on Facebook, the bid is configured for all the post engagement, not only for comments, you don’t have dedicated bid for comments
[21/8/17 11:08:59] Mike Teitelman: You can see the cost of the comment
[21/8/17 11:09:05] Mike Teitelman: but not give a bid for it
[21/8/17 11:09:52] Juan Cruz Pagnutti: i sated to you, my account, all for comments i needed
[21/8/17 11:09:57] Juan Cruz Pagnutti: sayed
[21/8/17 11:10:09] Mike Teitelman: I know
[21/8/17 11:10:39] Mike Teitelman: But you are saying that you are changing bids for comments, and I’m saying that on Facebook UI the bid is for all the post engagements
[21/8/17 11:11:23] Juan Cruz Pagnutti: so you say that are differents type of bid
[21/8/17 11:11:30] Juan Cruz Pagnutti: and you are able to bid only the comment
[21/8/17 11:11:48] Mike Teitelman: No, it’s the same, but if you lower it too much you will not have comment
[21/8/17 11:12:06] Mike Teitelman: we are not able to bid only on comments, no one can on Facebook
[21/8/17 11:12:39] Juan Cruz Pagnutti: El 21/8/17, a las 11:11, Mike Teitelman escribió:
> No, it’s the same, but if you lower it too much you will not have comment
sure, i know that, this is a test
[21/8/17 11:13:29] Mike Teitelman: The comments are part of the post engagement, if you are lowering it too ,much you will also stop getting post engagements
[21/8/17 11:13:35] Juan Cruz Pagnutti: sure
[21/8/17 11:13:36] Mike Teitelman: and comments *
[21/8/17 11:13:45] Juan Cruz Pagnutti: ok, last question
[21/8/17 11:14:06] Juan Cruz Pagnutti: i like to know what changes was maked the system in this campaign so.
[21/8/17 11:14:14] Juan Cruz Pagnutti: because… 12 differents adsets
[21/8/17 11:14:20] Juan Cruz Pagnutti: with differents bids
[21/8/17 11:14:40] Juan Cruz Pagnutti: without any change on any adset
[21/8/17 11:14:53] Juan Cruz Pagnutti: how the system was optimized this
[21/8/17 11:15:16] Juan Cruz Pagnutti: i like to know because i don’t like to pay 700dls for some like i don’t understand
[21/8/17 11:17:56] Mike Teitelman: In general we are not sharing the changes we made with any customer, I asked our team to check and send me the report for the few campaigns you maintain.
If the segments there are available segments that appears on the UI I’ll share it with you.
I understand, and as I said before we are working to expose it a little bit in our next versions, but in any case we are being measured by the optimization/ performance and not but the amount of the changes we made.
[21/8/17 11:19:06] Juan Cruz Pagnutti: what UI?
[21/8/17 11:19:43] Juan Cruz Pagnutti: Do you know STM Forum?.
[21/8/17 11:20:22] Juan Cruz Pagnutti: i will make some reviews of tools.
[21/8/17 11:20:58] Juan Cruz Pagnutti: if you can explain me something
[21/8/17 11:21:02] Juan Cruz Pagnutti: will be great
[21/8/17 11:21:16] Mike Teitelman: The UI is the Facebook platform where you making changes to the campaigns parameters
[21/8/17 11:21:28] Juan Cruz Pagnutti: i don’t use UI of facebook plataform
[21/8/17 11:21:49] Juan Cruz Pagnutti: i use many tools to the api
[21/8/17 11:21:53] Juan Cruz Pagnutti: and i can see any change
[21/8/17 11:22:44] Juan Cruz Pagnutti: thats because i ask your explain
[21/8/17 11:24:22] Mike Teitelman: I understand, I don’t know what tools you are using, but we are working directly with Facebook platforms
[21/8/17 11:25:14] Juan Cruz Pagnutti: so, you say that you work with a special api or something like that, that other developer aren’t be possible to use or show me?.
[21/8/17 11:25:44] Mike Teitelman: I don’t know what other developers you are working with and what data they showing out
[21/8/17 11:25:51] Mike Teitelman: I know what we can show and what not
[21/8/17 11:26:12] Juan Cruz Pagnutti: and what you are not able to show?
[21/8/17 11:26:30] Juan Cruz Pagnutti: sorry but i don’t understand
[21/8/17 11:26:51] Juan Cruz Pagnutti: what type of changes you can change that are no able to share with the customer?.
[21/8/17 11:30:05] Mike Teitelman: The best way to measure us is by comparing few parallel campaign’s performance, not the amount of changes, unless you are looking to see change and not the optimization itself
[21/8/17 11:31:58] Mike Teitelman: Sorry, I’m not available to share how our algorithms are working
[21/8/17 11:32:11] Juan Cruz Pagnutti: no, i am not asking that
[21/8/17 11:32:20] Juan Cruz Pagnutti: i am asking “what type"
[21/8/17 11:32:24] Juan Cruz Pagnutti: not how do you
[21/8/17 11:33:52] Juan Cruz Pagnutti: i like to understand
[21/8/17 11:34:06] Mike Teitelman: Sorry, but we are not able to expose our platforms API changes, I understand that it’s a problem for you.
[21/8/17 11:35:06] Juan Cruz Pagnutti: ok, i will expose this review on STM Forum to find some explanation
[21/8/17 11:35:16] Juan Cruz Pagnutti: you can check the post
[21/8/17 11:35:21] Juan Cruz Pagnutti: in this link
[21/8/17 11:35:55] Juan Cruz Pagnutti: you are able to reply to explain to the comunity
- They gave you a free trial, then extended it
- They spent what looks like hours helping you get setup
- They repeatedly tell you that optimizations are not visible in their back end
- You see an improvement of between 20% -35% in post engagement
- You dont seem to understand anything, despite the guy trying to explain
- You are using other tools at the same time, that most likely impacted Trapica's performance
- You get billed
- Profit?
Originally Posted by nickpeplow
- They repeatedly tell you that optimizations are not visible in their back end ( is ok? )
- You see an improvement of between 20% -35% in post engagement ( No i Dont )
- You dont seem to understand anything, despite the guy trying to explain ( i tried to obtain some information )
- They repeatedly tell you that optimizations are not visible in their back end ( I use other tools that i can see changes )
- You are using other tools at the same time, that most likely impacted Trapica's performance ( In other campaigns )
- Profit? ( I boost fanpages, i don't sell by website, )
The thing of this is… the system is very new, is buggy, the UI is a mess, and seems to be not working well, weeks without any change ( to new campaigns without configure )
For example:
I was maked 12 ad sets with identical configuration, identics ads. But all differents bids… the system do any change on it….
What the owner say :
The bids are changing only when they needed to be changed, if the platform getting good results and to the right audience with the bids that we already have it’s not been changed
It’s testing from targeting perspectives, it’s also don’t need to make changes to test as it can it internally.
Regarding the low bid, we do not change the bid up - only down - the bid that you added is the upper point for us, we are writing it in our manual bidding instruction also.
We are not here to show you that we make many changes, we are here to show you results, if you want to can test us in parallel with other platform and check the performance
In general we are not sharing the changes we made with any customer, I asked our team to check and send me the report for the few campaigns you maintain.
If the segments there are available segments that appears on the UI I’ll share it with you.
I understand, and as I said before we are working to expose it a little bit in our next versions, but in any case we are being measured by the optimization/ performance and not but the amount of the changes we made.
my question is, other person was tested this system??
Nobody is forcing you to be a customer man, it looks like you gave it a pretty extensive test and knew all the limitations - but still decided to keep using the tool.
I suspect you are not the ideal customer for their system, likely it works best with big brands buying a lot of traffic - not boosting fan pages
I have no experience with the platform, so I have no idea if it works or not, but it seems from the chat that there are some communications issues ... the CEO of the company is trying to answer chat questions (to someone who is doing a free trial) and as far as I can tell seems to be providing reasonable explanations.
Originally Posted by nickpeplow
Originally Posted by cmdeal
I am not questioning his type of sell or his reasonable explanations… i am questioning if the system works.
Originally Posted by juato4
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