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How Do You Contact JumpTap?... (15)

11-10-2011 06:55 AM #1 izzy (Member)
How Do You Contact JumpTap?...

Hey chaps,

Some help would be appreciated!

I've setup an account over at Jumptap, added funds, created a campaign and uploaded some banners however, my campaign won't run.

First, I receive an email stating my daily budget needs to be set at $25 per day (although they have a minimum daily spend of $1), but then all my categories are rejected.

How do I even contact them? I'm directed to their 'self help section' from every which end! Does anyone have a contact email (appart from the form on their main website - which they don't answer.

Cheers!

11-10-2011 07:04 AM #2 shhhant (Senior Member)

FWIW the minimum budget used to be $1 about a week ago and just got bumped to $25 even though it still says $1.

11-10-2011 07:15 AM #3 Gary (Member)

I just had something similare, put some camps up with 10 dollar budgets and had to wait 7 days only to have them declined for insufficient funds, which i presume relates to the new 25 minimum.

As you say contact is very difficult.....maybe unless you are a big spender.

11-10-2011 07:50 AM #4 tap1on (Member)

Contact with jumptap haven't been any problem at all for me.
When I signed up I got setup with a AM right away.

That new $25 daily limit sucks but guess a lot of people is gaming their system.

11-10-2011 08:05 AM #5 izzy (Member)

Thanks guys. I increased my daily budgets to $25 p/d and waited a couple of day but nothing changed. Ahh well, onto the next provider.

11-10-2011 09:07 AM #6 dpol (Member)

My AM started answering my questions when I set daily budget to $250.
It doesn't mean you have to spend it all. You can limit it on the campaign level.

11-10-2011 09:34 AM #7 andymin (Member)

Frustratingly slow over there recently! I got a rep by emailing the info@

11-10-2011 11:15 AM #8 Sabon (Member)

If you have your campaigns paused, they don't even review them. It doesn't work like Facebook.
So just set your daily limit to something $25+ (make it bigger for them to notice, you can always bring it lower later), set your campaign start date to a few days in the future and then it should be 24-48 hours (their standard time) for ads to be approved.

11-10-2011 02:17 PM #9 tap1on (Member)

Oh, that's why it took a week to get my paused ads reviewed.

Cheers sabon!

11-11-2011 04:05 PM #10 MJDUB (Senior Member)

I had the same issues. Original campaigns denied because budget was too low, took like 30 hours to disapprove. This time they took 2 days, and only approved my categories, but not my ads. Really annoying.

11-11-2011 04:11 PM #11 andymin (Member)

I've removed Jumptap reviewers from my Christmas card list, will be sending them to Facebook reviewers instead.

11-15-2011 08:37 PM #12 mediumpie (Member)

Make sure you check that your ACCOUNT Budget is more than your CAMPAIGN budget. Unfortunately like a tool that's happened to me before.

11-23-2011 01:47 AM #13 getzlaf15 (Member)

Account Daily Budget set to $1,000,000.00
Daily Budget set to $1,000.00

Cpc set to .75 on 2 different categories.

I did get 4 total clicks, that were from India, even though I have country targeting turned on for USA/UK/AU/NZ only.

Any ideas?

Rep I have sucks ass too, takes a few days to get a reply.

11-23-2011 06:46 AM #14 nicko (Member)

My rep doesn't seem to know a lot about am, but he did tell me if u set up a campaign and want it approved quick, u need to set a daily budget of $225. If u have a campaign rejected, u basically need to re-create that campaign. I had a campaign knocked back because of budget set under $25, then upped budget to $25... U need to make a new one, they won't approve campaigns rejected coz of low budget, then upped to minimum.

TIP

If u want more cheap clicks, set ur campaign at $25, then when that blows out, up it in $5 increments. I had more clicks on the $10 extra I spent than the original $25

11-23-2011 11:21 AM #15 leber026 (Member)

Quote Originally Posted by nicko View Post
My rep doesn't seem to know a lot about am, but he did tell me if u set up a campaign and want it approved quick, u need to set a daily budget of $225. If u have a campaign rejected, u basically need to re-create that campaign. I had a campaign knocked back because of budget set under $25, then upped budget to $25... U need to make a new one, they won't approve campaigns rejected coz of low budget, then upped to minimum.

TIP

If u want more cheap clicks, set ur campaign at $25, then when that blows out, up it in $5 increments. I had more clicks on the $10 extra I spent than the original $25
You don't need to recreate the entire campaign. Just go to the categories /keywords delete all of them and re-add them all. Then un-pause the campaign.

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