Home > Tracking Campaigns > Thrive

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Thrive Cloud Service - Issues All Day (Inaccessible Dashboard) (13)

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Hey Guys,

So my install of Thrive, which is hosted on their managed cloud, has been experiencing downtime today, from about 3pm PST onwards. I know of at least one other person having the same issue.

It seems that redirects continue to work (to some extent, I hope completely) but the dashboard is only intermittently available.

My email's have been non stop for hours from Pingdom, stating that the server is UP or DOWN.

Nobody has bothered to respond to my ticket, or to provide any update.

I have been left in the dark - the only update I got was "Engineering is looking at it" which is only because I contacted Kevin and Stephen via Facebook to try and get some info on the situation.

Has anyone else got the same issue?

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Also down for us, quite disappointing.

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Yup and still no response from anyone.

Complete and utter joke.

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Yeah down for me too. It's been 8 hours.

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Same here, no one answer my mails - looks like it is up again but not updated (I hope it's not

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It was up and down all night, last email I got was about an hour ago. Still nothing from the support staff.

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Email from Stephen:

Hello to all,

Thrivetracker experienced an issue last night on our AWS Cloud-Hosted Platform. This issue persisted for a period of 14 hours and required dedicated time between our staff and AWS. This issue impacted a portion of our cloud hosted users. Our self-hosted users were unaffected.

For those affected, you will find:
Campaign links were unaffected.
Click tracking still occurred.
Click data from the issue period should now be in your dashboard.
Your login was unavailable overnight Tuesday, July 27th through this morning (EST).
Installs are operating at 100% functionality as of 7:30am EST, June 28th.
Also, you’ll note that conversion data is not populating for the 14 hours of downtime. This is because post-back data was not passed from offer sources back to Thrivetracker during the course of the issue. Your conversion data will still be available to you from your offer sources, so please reference their data for conversions.

We understand you rely on us for tracking and are extremely sorry about this situation. As soon as alerted our team was “all hands on deck” to resolve the issue and minimize impact wherever possible.

For those who were affected, we have credited 10% off of your next bill to compensate for this occurrence. We understand how valuable this data is to each of you and our team is already hard at work with AWS to ensure this issue is does not occur going forward.

Thank you for your patience with this, and we appreciate your continued business.

Best regards

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That's right. 10% Off the Next Month.

Incredible.

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Yes, that is the official statement emailed out to all of our users, even though not all of our users were affected by this. Our sincerest apologies for the occurrence and we have already begun the process of ensuring this does not happen again. AWS has done their part to help with this and correct the mistake on their side, and we are setting up extra alerts and safeguards on ours.

Thankfully, our robust multi-layer security measures were able to make sure that campaign links and click data were unhindered throughout the process.

While this is not a perfect save on our part, it is as near as we could have hoped for. Going forward, we expect to be even better.

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Hey, all! I just came across this thread and it’s not the only one here and on other forums with similar issues.

As the community is small, it’s really bad to treat your clients like this. So, when you guys (@andy_d , @gooddrewman and @manu_adefy ) will be ready to change these ups and downs with your current tracker to something worth that $$$ you pay monthly, let me know.

There is only top 2 cloud-hosted trackers on the market right now, I’m pretty sure you know them. But one of them makes a real difference from another with dedicated support managers (in skype, intercom chat, facebook messenger, whatever) and stable and auto-scalable infrastructure.

Btw, I’m not trying to hide (you can see it by my signature), or sell something here

BR,

Elen

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The link in your signature is broken.

I find it kind of sad how other trackers try and capitalize on others when they experience issues.

Much like what Tom Fang did when Voluum had some problems.

At this point, I'll probably move over to Voluum if anything.

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Yes I wonder companies even realise they can end up shooting themselves in the foot with that.

e.g. first time I heard of Thrive was when they were trying to capitalise on the Voluum issue you reference and in my mind that labeled Thrive as an inferior product (needing a competitors failure for the own product to shine). Even though afterwards I heard many great things about Thrive, that initial label always stuck in the back of my mind and prevented me from ever trying them.

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Hey, guys, come on, it was a friendly offer to you. I wasn;t trying to catch up with this Thrive wave and capitalise or something. I'm here just for assistance and help to people that looking for tracking solution or have a questions regarding Adsbridge. And I definitely didn't want to dis the representative of Thrive, or their product.

As well as I'm not going to sell it, as the service is good enough to sell itself, just could be confusing to set it up.

P.S. that link in my signature was real fail, I'll take it

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Oh common, you were, at least admit it I don't blame you, the opportunity was too tempting to resist Just be careful with it, it can backfire at you, as you can see from the reactions...

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