Problem with facebook approving ads and then erasing them later on (15)
Problem with facebook approving ads and then erasing them later on
Hi everyone,
its my first thread here and I just wanna say, that I am amazed by this community. I am very surprised how helpful everyone is despite being competitors to a certain extend.
Coming to my problem... I have been pushing apps on facebook for about 1.5 years now with good relationships to some networks. I am mainly direct linking and never had any problems with facebook untill about 1-2 months ago. What is happening is very odd, facebook approves basically all my ads and lets them start spending, but erases them after about 1 - 3k impressions. The ads are still active (so they actually don't get dissapproved), but the underlying ads are just gone without any notification from facebook whatsoever. I only notice it, because my ads stop spending.
If I check on the ad level, I can only see this in the ad preview:
I assumed its due to copy righted content of the creatives, however I have basically ruled this out at this point, since I had this happening to creatives I made myself without any copyrighted logos etc.
At this point I am quite sure it due to some links in the redirect chain that facebook considers unsafe (so mainly from certain networks). I am already using flows to filter out all non-targeted traffic and the typical ISP (facebook, digital ocean etc.) and send them directly to the app store URL to avoid sending users to some shady redirect offers of the networks and to filter out facebooks automated clicks.
Did anyone of you also had this problem? Does anyone have a solution?
Thanks ahead!
Sounds like the ads are auto-approved after a bot checks them, then they fail at manual review. Your best bet is to email support over and over again.
But wouldn't they get dissapproved then? Why are they just erasing them and not even notifying me about it. I had some campaigns that were approved and later dissapproved (probably in the manual review), but this seems to be something different.
Ah ok, I thought you could still see them. Have never had ads be erased completely, that's really weird.
same issue , any ideas?
What kind of campaigns are you running beardman?
You cant trust facebook, they do whateever the f*** they want. And its their full right to do so. Its their platform.
Main lesson here is to never build a business that depends on one source of income, one pub, or one partner. Thats failed to doom long term.
Diversify and never depend on one (traffic) partner or source of income.
I actually did find the problem and solved it - if someone is interested, he can just PM me 
Originally Posted by convactory
Its related to a certain cloud hosted tracker - so I don't want to bad mouth anyone
So the idea is that you have to use your own custom tracking domains?
we had this issues last 3 weeks.
I sent you a PM aswell.
I don't think I would call it bad mouthing. If a tracker is an issue then I'd say it's good that the issue comes up so they could fix it.
I've been having this problem for the past 2 weeks and would love to chat with anyone else having the same issue.
Hi guys, since I got a lot of messages I just post it here now. The reason why I believe FB erases the posts is that it doesn't trust an IP within your redirect chain. In our case and some others confirmed this, it was due to using a cloud hosted tracker solution. The problem is that many cloud hosted trackers run several users on the same IP or within a certain IP range. If someone who runs on the same IP or within close range does shady shit on FB, the IP will not be trusted by FB anymore and it starts erasing your posts if you redirect via the IP. A custom domain doesn't fix this. You can easily fix this by moving to a self-hosted tracker (e.g. FF) or try to talk to your cloud hosting provider and try to get a private IP (however I was told that FB reflects distrust also to related IPs within certain ranges). I actually also refrain from using any other cloud hosted solutions (like landing page tools), since I think that the problem can occur their as well as long as you are sharing IPs with other affiliates.
We changed 3rd party safe page redirect to own hosted safe pages. Seem to have done the trick
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