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How Can I Get A Facebook Representative? (12)

04-18-2017 10:19 PM #1 dvoman (Member)
How Can I Get A Facebook Representative?

I need a Facebook Ad Account Manager for my marketing business. I just want to be reassured that my WH campaigns won’t get banned. I’ve already looked into LinkedIn and Facebook contact support, but still ending up chasing my tail. If anybody can help, it would be greatly appreciated. Thank you

04-19-2017 05:02 AM #2 Smaxor (Veteran Member)

Very difficult thing. FB has something like a million advertisers. So unless you're spending a consistent 30-50k/day or more, that's whitehat and you would need a referral from someone that's already in.

Otherwise I'd suggest using the chat feature. It works great.

04-19-2017 06:35 AM #3 chaabanov (Member)

Quote Originally Posted by Smaxor View Post
Very difficult thing. FB has something like a million advertisers. So unless you're spending a consistent 30-50k/day or more, that's whitehat and you would need a referral from someone that's already in.

Otherwise I'd suggest using the chat feature. It works great.
Facebook does have a lot of advertisers but I'm not sure about 30-50k a day... Last time I spoke with them, they said 5k. And I know a few people who have gotten a representative while spending around 1k a day. Usually, if you spend 4 figures daily (over many months) they'd give you a call. If you're already spending over 5k a day consistently just go to one of those conferences they're at and speak to them.
It could be easier if you live in a country where people don't spend massive sums on social media (more chances you'll get a representative.)

04-19-2017 06:49 AM #4 cmdeal (Veteran Member)

It really is about spend and the kinds of ads you run. In most tier 1 countries, they will be quite strict about both. Things probably are a bit more lax in lower tier countries.

04-19-2017 10:23 AM #5 johnaff (AMC Alumnus)

Probably not going to happen

04-20-2017 05:46 AM #6 nickpeplow (AMC Alumnus)

Facebook assigns reps four times a year, once a quarter. Unless you are spending a significant amount, I dont think its worth your while chasing them.

04-20-2017 07:34 AM #7 ayo_digitalraves (Member)

I'll suggest you use the chat feature, hopefully if your spend increases you get a rep.

04-20-2017 02:44 PM #8 thuglife (Member)

Quote Originally Posted by Smaxor View Post
Very difficult thing. FB has something like a million advertisers. So unless you're spending a consistent 30-50k/day or more, that's whitehat and you would need a referral from someone that's already in.

Otherwise I'd suggest using the chat feature. It works great.
Link to said chat feature please?

04-20-2017 03:01 PM #9 stickupkid (Senior Moderator)

Quote Originally Posted by thuglife View Post
Link to said chat feature please?
New online chat support
Businesses that advertise on Facebook now have access to one-on-one support through live online chat. By clicking “Get Help” on the Facebook for Business website, advertisers can chat and screen share with a trained Ads Specialist to get quick answers to their Facebook advertising questions.

Not available in all geo's tho.

04-20-2017 03:26 PM #10 iAmAttila (Veteran Member)

You can make a brand spankin new business account, spend $10k in one month, keep one account running at low spend, and they will contact you asking u why your spend dropped

or you can go on linkedin, and bulk message everyone with facebook in their job title and plead your way to a rep.

Both work, I am living proof
LOL

04-25-2017 04:06 AM #11 fbqueen (Senior Member)

Yes, this is absolutely the best way to reach out to them!

Here's the link: https://www.facebook.com/business/resources
Their chat support is available between 9-5 Central US time (they're working from Austin, TX) So the chat window is only available when they're in office during business hrs. No weekends or late hrs tho. They're pretty helpful and will get your technical issue resolved within 24-48 hrs. Be very specific about your needs or questions, they are handling a lot of customers...



Quote Originally Posted by stickupkid View Post
New online chat support
Businesses that advertise on Facebook now have access to one-on-one support through live online chat. By clicking “Get Help” on the Facebook for Business website, advertisers can chat and screen share with a trained Ads Specialist to get quick answers to their Facebook advertising questions.

Not available in all geo's tho.

04-25-2017 05:15 PM #12 mihalis09 (Member)

Quote Originally Posted by fbqueen View Post
Here's the link: https://www.facebook.com/business/resources
The chat feature does not seem to be available for me on any of my accounts. Do you have to be in the US?

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