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very confused help with content.ad and voluum (6)

01-10-2017 10:24 PM #1 armada26858 (Member)
very confused help with content.ad and voluum

I'm selling cell phone cases by advertising on content.ad direct linking to a product page that is not an affiliate network
I got Voluum to track the clicks but its not tracking conversions which I need it to track

content.ad does not support postback urls but they sent me a pixel for the thankyou page after someone converts
looks like this <img src='http://api.content.ad/Lib/TrackConversion.aspx?aid=73c2c9ab-c9f5-4c61-8897-2003160c5e2f' width='1' height='1' />
but unfortunately it's not working... I think maybe because shopifies security is causing an issue which they said they cant disable

The question I have is that since Voluum is already tracking the information from the clicks correctly( like the ad ID and the Domain ID)
is there a way to get voluum to track the conversions without content.ad's pixel working even though content.ad doesn't support postback urls?

01-10-2017 11:34 PM #2 matuloo (Legendary Moderator)

Voluum, or any other tracker for that matter, can track the conversion, in case you can place their postback on your thank you page, including the clickID parameter. I would say, custom coding will be required, unless Shopify has such a feature.

I'm not using shopify, so can't really help you with this. I'm replying just to give you a bump and get more eyeballs on your thread. Hopefully some of our members who use shopify will chime in.

I've moved your thread to the main tracking section, hopefully more people will see it there

01-11-2017 10:21 AM #3 voluum (Veteran Member)

Originally Posted by armada26858

Hi armada,

It would be best if you have the conversion reported to Voluum first, for it to be then relayed on to Content.ad.
Otherwise you'd be undermining the value of using Voluum

For tracking the conversion from your thank you page, you'll need to place the conversion tracking pixel from your Voluum account within the 'Additional Scripts' section in your Shopify panel.

To find this option in Shopify, navigate to > Settings, and then click Checkout.
In the Order processing section, you'll find the Additional scripts text box.

Here's an example snippet of the pixel to be added;

Code:

<img src="https://xxxxx.voluumtrk.com/conversion.gif?cid=&payout={{ total_price | money_without_currency }}&txid={{ order_number }}" width="1" height="1"/>

Screenshot example:

Points:

xxxxx will be replaced with your Voluum account's subdomain. You can find the conversion pixel (img) within the set-up tab in your account's general settings.
Leave the cid parameter empty as this will be injected dynamically from client-side (cookie).
{{ total_price | money_without_currency }} - Full money amount of order.
{{ order_number }} - will print out the name of the order such as #2322 (optional)

Source of Shopify steps: https://help.shopify.com/themes/cust...thank-you-page

With the Voluum conversion pixel in place on Shopify, the next step is to add Content.ad's pixel to your Content.Ad template in Voluum.
Insert it within the pixel redirect URL field inside of your template -

Hope this helps and feel free to ping me if you run into any issues.

Regards,
Adrian

01-11-2017 06:49 PM #4 armada26858 (Member)

Thanks! I did as instructed. Testing now

In the image example you have there of the new traffic source highlighting the pixel redirect URL it looks like you have a different format

I have this because its what content.ad sent me ... am I using the wrong thing in there?

<img src='http://api.content.ad/Lib/TrackConversion.aspx?aid=73c2c9ab-c9f5-4c61-8897-2003160c5e2f' width='1' height='1' />

01-11-2017 07:27 PM #5 armada26858 (Member)

thanks for trying to help me it's much appreciated!

unfortunately we tested to see if it tracked a conversion and it did not.

any ideas? is there any screen shots I can send that might help?

01-12-2017 08:53 AM #6 voluum (Veteran Member)

Originally Posted by armada26858

Hi Armada,

You'll need to remove the container tags from the content.Ad pixel to add it as a URL. Delete - <img src='http://api.content.ad/Lib/TrackConversion.aspx?aid=73c2c9ab-c9f5-4c61-8897-2003160c5e2f' width='1' height='1' />

Originally Posted by armada26858

thanks for trying to help me it's much appreciated!

unfortunately we tested to see if it tracked a conversion and it did not.

any ideas? is there any screen shots I can send that might help?

I've sent you a PM so we can monitor and troubleshoot the Voluum pixel's reponse following check-out.

Regards,
Adrian

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