Haters will hate - the ungrateful side of customer support (9)
Run your own product? Provide customer support?
You may recognise this.
For one of my products we're rather strict about who we work with.
Most of the time potential customers understand.
They either do the thing thats needed to get access, or they go elsewhere.
But once in a while you just get a hater.
And haters let rip - however polite you try to be.
Shit happens.
My advice - be polite & clear about why you make the decision, let them vent, and then leave it.
Most of the time they go away.
The critical thing - be there to support your team that is handling these haters.
Most of the time, especially with new team members, they blame themselves.
Let me take this opportunity to say .... it's not your fault!
Do you run support or own a product? Have you come across shit like this?
Whats your strategy?
Wow! Nice guy! I've always enjoyed the "kill them with kindness" approach, whether in business or personal experiences. That usually drives them crazy.
Take my money for cloaker mane!
GTA 5 - Trevor bros!
I get e-mails so now and then with similar wordings. I "learned" to think: "This is about them, not me".
And I always tell those people I do not communicate in this hateful language and wish them all the best.
Whats your strategy?
Telco's FB pages are basically the place where customers throw all sort of shit the whole day. Given broadband connection is basically a commodity in Europe and US, if it works that's just fine, if it doesn't work people get very very angry. When they can't talk to someone on the phone they come to FB and they HATE.
At first it was really bad: I wanted to answer everyone as poliltely as possible but then I realized that best strategy with Haters is a standard answer and let them go.
Some people only want to fill their shitty life by insulting someone else protected by a screen;
you'll risk to start a never ending and pointless thread with those fuckers, maybe missing bigger opportunities by helping people who are really in need or that are sincerely interested in your company/product.
Don't let that happen, leave fucking haters alone.
Great advice from all!
There will always be negative people in this world. They view the world differently from us, and as a result, their negative expectations are manifesting into an equally negative life experience.
Hating on these people will only cause a malicious cycle. However kind we may be, we often can't help to change their perspective. All we can do is keep them from poisoning our world.
And with so much love and beauty in the world - who has time to dwell on haters?
https://www.facebook.com/search/top/...0in%20humanity
https://www.facebook.com/Faith.in.Hu...red/?ref=br_rs
https://www.facebook.com/search/top/?q=cute%20animals
https://www.facebook.com/search/top/...tiful%20nature
I hereby rest my case. 
Amy
Thanks for the responses everyone.
Funnily i just came across this gab when checking in with the inbox
Different circumstances but relevant.
If we did not have haters we would be doing something seriously wrong.
We ALWAYS pay all our affiliates, with just one exception. If an affiliate or any kind of user of the Addiliate platform uses this kind of language, starts with death threats or insults one of our employees in a nasty way, we kick them out and block their account & payment immediately.
Your dignity has no price tag
See how those FB/Google emails annoy you when they block your account and you're only treated to a standard answer? That's the strategy.
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