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Not paid by big network (19)

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Hey mobile marketers,

big network is not paying me a significant amount for mobile pop traffic that I sent,
so I thought to ask the community for advice. I broke it down for compliance and communication.

- Compliance: pretty clearly given the green light, so compliance shouldn't be an issue.

promotion method: "i have confirmation from sales maanger that pop will be 100% cool"
landing pages: "these aer fine yes"

- Communication & Dates:

10 May - I was supposed to get paid for the last week but i have not received it yet. the unpaid revenue between 05/02 and the 06/06.

(I decided to keep the traffic because I already made couple thousands dollars with 100% from the payout,
and I ran with big network that I am running a lot with.)

14 May - I asked my am about the payment .

16 - 19 May - follow up's.

23 May - my am back to me and sent me honest message that he apologized for the delay, and he will check that (I censored to save his privacy)
I understand him and good to see that he care.

26 May - follow up, my am said that he should get proper news today or tomorrow.

27 May - another follow up.

30 May - i got a response after urgency message, my am said that he is working on it.

5 June - I asked for quality report.

6 June - the money was significant so so I called my am.
basically, my am said that things in control and I probably have nothing to worry, he also recommended to pause the traffic.

(at this point I paused the traffic. by the way, read tip #8 "build your was chest" by charles ngo, so useful in such situations.)

13 June - I asked if the advertiser already approved the quality.

14 June - follow up, I asked If I can keep send traffic, because I had to stop profitable campaign to approve quality.



last 30 few days after I paused the campaign, part of the unpaid revenue.

29 June - my am said that the advertiser made some people stuck, I 100% understand that but that's why I am running with big network.

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I asked experienced affiliate for advice with all the details, he suggested to ask for quality report and we'll continue from there.
few weeks later I sent him the photo, and he said that in his opinion, It's pretty clear that they are avoiding the answer completely.

In addition, I talked with another rep from the network, I asked for the same quality report.
she said that she will give it to me asap, after 2 follow up's weekly, she referred me back to my original am.
I asked if she can give me somebody else to talk with, in case she is not available for that as well as my am.


22 July - no respone.

25 July - no response.

27 July - no response.

10 August - no response.

16 August - no response.

27 August - no response.


I would appreciate hearing your thoughts on this.

Thank's,
Matan.

P.S. I know there was somethings with the advertiser UC, I also took the hit there, I'm not talking about that.

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looks like MM foimr the REV screenshot. Talk to the network rep here on STM and see whats up.

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Agree with webdev.

Failing that - Matan if you like, you could PM me the name of the network, and if I have a contact there I'll alert them to this thread and hopefully get a response.

I hope the matter will get resolved to everyone's satisfaction.


Amy

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Thank's for trying help, I just sent PM for amy.

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Received! Have notified my rep from that network. It's after office hours today but hopefully will get a respond tomorrow.



Amy

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have you get paid yet?

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thank's for caring, my am got back to me and he said that he is going to work on getting this paid out asap. which is a good sign.
however, I don't see any scheduled payment on the network panel yet and I have not received clear update when the network should send the payment.
I guess my am will update me over this week.

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Unless they specifically say they are waiting for feedback from the advertiser or some lead quality report, don't let them dick you around on this.

If they can't get this kind of thing sorted within a few days they are disorganised and unprofessional. It's not a lot of revenue to float at all and unless there is fraud or suspected non-compliance involved (which they should state), not paying out and not communicating is unacceptable.

Frankly it appears they have wasted enough of your time already. Demand action or move up the chain, go over the head of your AM, call the network over the phone, etc.

If a network had failed to respond to Skype/Email/etc. for a month like they have for you, I would probably be letting a lawyer do the talking. A bit extreme perhaps but I for one have very little patience for people who insult the value of my time...

Seriously networks, you need to figure things out with your AM's and communications. If it was a B2B relationship between physical businesses in the same city, you'd have angry customers at your reception desk ready to hit someone, yet we see people reporting this kind of stuff quite often.

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I think Zeno made it very clear here. You should do more than just waiting, its about 3-4 months delay here.

I really dont know why they dont want to pay you but am certain its not quality claim, cause if its CPI most haves have KPI, like Day1-7 RR , so all these can be determined in a week, if its Mobile subscription, most advertisers measure ARPU and can tell the network that easily, if its lead gen and there's fraud, a report from the backend shouldnt be hard either.

And most of these will be stated on offer description, and if you are not meeting it, they should let you know that easily......

Current standard, we can easily determine an affiliate with good standing from our fraud report and I believe more network are using this, And if its advertiser thats not paying, then the burden should be borne by the network...so for me I see no big deal in getting you report, stating reason for lengthy delay

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thank you for the help guys, unfortunately i have not received the payment yet.
my am said that hopefully they will get it out in the last weekend,
but it seems like the network haven't sent any payment and nothing new since then.
I will ask my am for update tomorrow.

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hey guys, my am told me that the adv has not paid them because he found many affiliates were running aggresive,
I actually ran compliance enough, but that also happens.
just a quick reminder why we absolutely must manage the risk better, if some aff network delay with the payment,
seriously consider to stop the traffic no matter what is their name.

I am still trying to get % of the payment, hopefully the adv ot the network will help and I can update the thread,
but tehre is not so much I can do here. I will keep it going with other things, I stayed stuck with that for way too long

- matan

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If you had the approval from the network, it no longer should matter if the advertiser pays them or not. That's why you use a network: to intermediate the relationship with the advertiser. The network takes a cut because it takes some risk.

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This is absolutely the best attitude you can have! Do keep that up!

I'm with Emanuel that the affiliate network needs to pay you whether the advertiser pays them or not.

Does your AM know about this thread? I'm quite surprised as they're a very established network, and low xx,xxx can't be worth losing their reputation over (from you potentially outing them on this thread due to getting pissed off about the excessive delays).

Will continue to keep my fingers crossed for you...



Amy

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I also think the same, networks take a share to cover the affiliate in cases like this one... they should definitely pay up!

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Zeno, hit the nail on the head. This business is frought with sub par communication. Far too many flakey and uninformed AMs out there

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since new ad networks are popping up daily I noticed in general a big mind change of them all. whyever they somehow forgot WHY affiliates are using them, a small reason is definitly that we don't need to deal with the contacts and got some nice interface with all the campaigns but the major reason is finally, that they take the risk IF the advertiser doesn't pay as long as you've been legit. it's annoying, lucky me never had that issue but already noticed several times some weird conversations with networks like "yeah, we pay you as soon as the advertiser will pay us" wtf?!

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okay i read this whole thread and no names lol. Lets throw out some names so we can point fingers at lol

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Based on the above, I think you should be rightfully paid 100% since you are legit and checked in with your AM. Slight delay is fine if there are suspicion of fraud or compliance, and the adv wants to do a thorough investigation. But no way it should drag too long.

I've have encountered similar issues where adv just play punk and decide not to pay the network, but my networks of many years still pay me (sizeable amt) even though it means a loss on their end.

P.S. Relationship matters.

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Matan, dont let you get tricked by them, you have a contract with the Network and not with their partner. Or says the IO something like you will not get money if the network dont gets paid, what I doubt.
The advertiser most work with Sub IDs so he can tell what affiliates are OK. But to push that is the duty of the network.
We recently faced a situation where a direct advertiser didnt want to pay us out 20% of the leads because their payment provider reported too much. But thats not my problem, because we have the deal with the advertiser and
not with his payment company. In cases like this we make pressure and tell them we do name dropping. I have made even a Facebook blacklist group for that and nobody wanna be listed there. In the end we found with them
an agreement where we cover 30% of his loss but get an aggressive offer exclusive.
Recently was here on STM a situation with a friend that was waiting 2 years on a refund and only going public was moving things fast.
Fingers crossed that you get your cash.

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