Suspended after adding a website (17)
So I got suspended for payment issues last week. This time I used my old account the was dormant, I've made everything fresh - from domain, server, content to adding content etc.
I got suspended with the message: "we have suspended your AdWords account because it contains major or repeated violations of our advertising policies"
I checked that AdWords policies to the teeth and my website doesn't violate any. My competitors use the same kind of sites so this makes no logic at all. It's seems as if it's impossible to advertise, I don't
know what went wrong and now I get the same loop message that I can't speak to a rep (only email).
Need your advice.
Are you sure they didn't connect the other account with this one? Payment issues are a big problem and can be the reason for a permanent ban.
Originally Posted by matuloo
One way to solve this ( but I am sure not the only way ) is what presfox replied to your previous thread: "You can still open a new account, but EVERYTHING needs to be fresh, that means Ip. PC. Card. Billing address, but also content, lander ip, domain name." Of course, I guess its easier said than done.
Hey Guys,
No they haven't connected the accounts. We are very tech savvy and everything was fresh out of the box (virtual box, different domain, server, OS, ip, content etc). The account was my old account which was opened in 2012 and had $1k in it from back then. I haven't added any payment method since I had cash in already. is it possible that my account was suspended because I hadn't include my company's address in the contact form? I now added one.
I know I should keep pushing. Spent two weeks and $5k to build and setup both websites. The website is legitimate and everything is white hat. I projected to spend 30k/month on ads. I think I need an advice from a 3rd party that has extensive knowledge of the inside game as it seems all my competitors (4 of them) who basically have the same website concept & theme as mine, are running ads scot free.
Originally Posted by basedaffiliate
We aren't able to contact support. When we do we get a looped message (after entering our pin number) that basically states we were suspended and that we can only message by email.
I've emailed them and stated I want someone to phone me back, but I know I'm going to get a canned email back to my inbox.
Got quoted for $5k from a top "Google Contributor" to review my website. Too much, kind of stuck between a rock and a hard place right now.
If you email support, you'll generally get told the reason for suspension. Don't request a re-review before you know exactly what's going on, the appeal decisions are final.
Honestly, clean websites rarely get this kind of response, if they don't like your site thats one thing but an immediate suspension in an account with no prior (ever) warning isn't all that common.
Keep reaching out for support, by email, without request a re-review before you know whats going on, if you run a whitehat shop.
Running blackhat? Move on.
Does it say site suspended?
karimelm, thanks for the heads up. I had a prior campaign with a different website under this account 2 years ago that was suspended because I used the word "WordPress" which was a trademark. Nothing happened to the account though. Our landing page is our homepage, which basically is a comparison table of a specific niche (we get an affiliate commission). The 4 competitors are using basically the same approach, same landing pages with disclosures etc. Nothing is blackhat (no scripts, cloakers etc).
This was the message emailed to my inbox:
"Your AdWords Account: Account Suspended
Hello AdWords Advertiser,
Your AdWords account has been suspended because it doesn't comply with our Advertising Policies and our AdWords Terms and Conditions. Please note that this means your account and any related accounts have been suspended, you can't create any new accounts, and your ads will no longer run on Google, our search partners, or on Display Network placements.
If this is an error, we want to get your account back up and running as quickly as possible, and your Google team is here to help. Here's the account:
Customer ID: ***
To learn more about AdWords suspension policies, please visit
https://support.google.com/adwordspo...&rd=1&hl=en_US.
If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at https://support.google.com/adwords/answer/8440?hl=en_US.
This message was sent from a notification-only email address that doesn't accept incoming email. Please do not reply to this message. If you'd like to reach us, you can contact us through the methods described at https://support.google.com/adwords/c...rm_r0?hl=en_US.
Sincerely,
The Google AdWords Team"
If its too much like a bridge page the website will be suspended anyway. Perhaps its in a sensitive niche and you missed some policies that didn't seem to apply.
The email message doesnt say much, but if you only had a trademark suspension previously then this violation seems more serious. If you're still able to fix the previous violation by adjusting the website or whatever you should do that too.
Have to reach out to adwords without requesting a re-review.
Many times trying to run something that others run, won't work for new advertisers.
You simply dont know if they've been in contact with adwords prior to submitting their campaigns and such.
I'd be surprised if this would be a simple ecommerce store, but as you state its an comparison page, depending on the niche and how the page looks there can be a ton of things that aren't allowed.
You mentioned it was an old account. It could relate to any website you've ever advertised on the platform. Have you check any previous domains? I had a similar issue before and it transpired it was an old domain that I no longer had that was causing the issue.
karimelm, i'm taking more precaution than all the other 4 competitors that are doing the same thing (they have much more bold landers than mine). If it was because of the lander being a comparison table then wouldn't they suspend the website and not the account?
"Many times trying to run something that others run, won't work for new advertisers. " - I know I need this to work for me. I'm trying to figure out a way to get in to the same niche with 4 other advertisers that are doing the same thing as I do. How can I be in contact with adwords prior to submitting my campaign?. Should I pay the $5k to get a Google's "top contributor" (who is not affiliated to google btw) opinion and check my account? he says it can takes months. Or should I start another account, domain, server etc? If I had a clue on what's actually wrong it would be better but Google answers in vagueness.
I emailed the support and got back the following message:
"*** Please do not respond to this system-generated email. ***
While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.
For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder
If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at https://support.google.com/adwords/answer/1703646
If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended
Please be aware that we can't process your request unless our Terms and Conditions are met.
We appreciate your cooperation.
Sincerely,
The Google AdWords Team"
jonemd, I advertised two websites in the past. One of these domains (the one that used the word WordPress) isn't active anymore. Do you think that if I resume the ads from that old campaign and change the wording in the ads (while the domain is unavailable) it might help?.
Hi basedaffilate,
How do you know that your competitors aren't cloaking? Wonder if this might be why you're getting flagged when they're not.
rhm1991, the've been running these comparison tables with google for the past several years (there is only one new competitor that joined last month). They also have similar comparison tables in different niches. It's 100% not cloaked.
If you're taking the Adwords "top contributer" route, I know a person who has that same status and presumably not charge you anything near 5k. Pm me if you need his details.
any updates? did you manage to get your account back?
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