Weird excuse by Network (32)
Hi STM, I am revealing Network name Now after waiting a lot of time
Network is Diablo Media
::::::
Unfortunately i don't wanna do this but after waiting a lot i have to post this NOW,
I'll not reveal Network right now but they are in market from many Years.
Anyway here's Scenario
Last month i worked on Some loan offers & generate almost $20k and my AM is too happy about my traffic & stat's even She told me to push more and more traffic so i did it.
I request them to review my traffic because i don't wanna hear issue's at the time of payment so they review & gave me GREEN signal.
Perfect even they put me on Weekly payment.
Finally Payment time came & She said we're processing your payment and you'll get it soon , I was pretty happy and make some plan as everyone do
But after passing payment day i didn't get my payment Now issue's start
My A.M came with issue that Pixel is not firing correctly on advertiser end , they just got email from advertiser that they wrongly put pixel fire on first page WHAT THE *****
But i am pretty sure my bad habit whenever i chose some offer i do a test to check how much user need to submit before getting me PAID but that time No PIXEL FIRED if according to Advertiser pixel was wrongly placed then it should fired but nothing happend.
Now i said to my A.M please send me report of Advertiser but she said our company SUE on advertiser and they will get money as much as they can.
After waiting many days still didn't get any response now she's saying we have to wait week or 2 weeks for final response as advertiser is just paying $1300 instead of $20k .
REALLY just $1300 if you guy's work on Loan then you may know how much costly this vertical.
ANyway now i'll appreciate if you gimme some suggestion , What should i do ? $1300 instead of $20k is nothing 
Thank you
The network needs to pay, this is one of the reasons why you happily give them a 20% cut. The reality though is a bit different, especially if you don't have a history with them.
Personally, I would expect full payment. But if they are truly taking a 20k hit, then it might be reasonable to accept 10k or 15k to show good faith.
Few things you should do now
1) Make sure you document and keep a copy of all chat logs, have it neatly ordered in a timeline. Perhaps put it into a nice PDF, so it's easy to reference and forward.
2) Download all of your costs from the traffic that you sent, invoices, click reports etc. DO NOT share this with the network for as long as possible, or they will just end up paying you this amount only.
3) Compare your clicks to offer with conversions, if it fires on the first page then it should be 100% conversion rate right? I expect this isn't the case, so ideally compare the conversion rate with another similar offer.
4) Start a new Skype chat with the AM and the network owner. From now on, all communication is in this chat. All emails are CC'd to AM and owner. Dont deal with just the AM directly. $20k is a decent chunk of cash.
5) Arrange a meeting time and give them a call. People can sometimes be a bit more honest about what the real issue is on the phone
6) Send the network an invoice for the full amount owed, get them to agree that if the leads were correct - that it's for the correct invoice and amount, just so everyone is clear on totals. Make sure it has your banking details and a breakdown of all the lead totals for the offer. Check that payment terms and dates are correct (for example weeklies).
7) Dont expect instant replies and payment. There are probably a few people involved on the network side and communication with the offer can be a mess. Remember they aren't getting paid either for the commission and it makes them look like shit.
nickpeplow Thank you very much for your Perfect response , I am gonna do all of this right now. Thanks GOD i already take screenshot of all chat , & even on network stat's
THey changed it now to $1300 from $20k . Weird
I have chat of A.M talking about my payment of $20k so inshort i have every proof .
Never face this issue mostly network make point on traffic but they never said because they knew i am sending perfect traffic which is converting very well.
Now my A.M is saying we did a SUE on advertiser & here's her words
( We will likely either get a settlement or go to litigation but I do not anticipate a speedy resolution.
)
I said = i can understand but someone have to answer , what's going on
Any estimate date to sort this out
A.M response =i have not heard one… my boss gets back from Berlin Friday, and I can ask her then. She went to the show and now is in Germany for vacation. I will shoot her an email in order to see if she is available or if she knows something
BTW thank you
To be honest, this all sounds very fishy. It's the networks responsibility to ensure proper pixel placement on the offer. A network acts as an intermediary between you and the advertiser. It's NOT your fault that the advertiser defaulted on paying them or placed the pixel improperly. It is their fault. They are liable to pay you for all leads, especially after they asked you to ramp up, to the point of where they asked you to stop sending traffic. Based on the information you have put forth here (and great response above by Nickpeplow), this network should be on the hook for the money you earned. The network is basically saying that they are assuming no risk here and putting no skin in the game after the error was between them and the advertiser. I would also suggest being very careful as to the networks you choose to work with. A lot of times, as seems the case here, networks feel like they can just bully a pub around. I hate to say settle here, but I would get as much as you can (at least cover your traffic cost plus a %) and hope to get that. Sorry man. This sucks to read and I wish you the best. And I would also out the network so that other pubs no not to work with them (and make sure they know that you have a thread going in STM about this).
And FYI, I am a network owner as well.
Originally Posted by stevelowry
I can reveal network name right now but as you know i don't wanna gave them a chance to push me back for blacking them out in market & just got message from my A.M that their Network owner which claim to be a GIRL is on vocation and will be back on Friday then they'll tell me exactly so i think (Don't mind) i should wait till friday after that i'll reveal Network name with full detail
I have Traffic report(each ip click through my tracker
Lasttime when i took screenshot that was $17k+
Is this good to wait till friday?
One big issue for me is i am not from US unfortunately so what should i do if they refuse to pay ?
As for US person this is only 20 Thousand but I belong to Asian & this amount for me 2000000 Rupee inshort much amount for me
Even at the time of promoting i am out of budget & took credit to send more traffic because i am getting perfect Conversion. Really appreciate all of you suggestion.
Thank you very much.
I don't get why people don't out the advertiser and the network?! We're all trying to do the same thing here - and if you let me know what advertiser and network, at least I can look out for it and possibly not get burnt.
Removing the leads is pretty much unacceptable. The only genuine way for them to present this information to you (if they use cake) is for the Conversion Report to have in the "Returned" column set "Yes" (green circle) for the lead.
As everyone is out at the conference, I wouldn't expect any responses for a while.
To be honest, they are prob happy to screw you over as you're Indian. I would definitely have a friend proof read anything you send to them if possible.
Originally Posted by nickpeplow
FIrst of all i can understand conference is going on that's why i am waiting & not revealing network.
THey are not using cake or hasoffer , They have custom plateform so they didn't show any proof of previous earning.
Still they want me to push more traffic on other offer and giving me this offer that after every 5 day they will pay me if i make min $50.
Inshort my traffic is no doubt fully perfect for them. After a whole month now they realise pixel not firing correctly that's not a professional way.
ANyway here's some point i want to make it clear.
as they said they are working directly with advertiser so should i contact advertiser directly & ask him about payment because i thought may be it possible advertiser already paid them & now they are making weird excuses.
Should i do this?
WIll appreciate your suggestions.
Thank you
I wouldn't send any more traffic to this network until this payment issue has been sorted out.
Good luck man!
Put network name. Political correctness made EWA screw so many people.
As the great Edmund Burke once said, for evil to succeed, it is only necessary for good men to do nothing (or keep their mouth shut).
Originally Posted by kalel
I'll appreciate if you do some patience till some days so i can get final answer from them.
Thank you
As i asked before should i contact advertiser directly ?
Please suggest on this question
THank you
Also have the same problem at the moment.. might be talking about the same network (different offer).. gimme a pm
That's a pretty sticky situation. Have you contacted customer support/tweeted them/etc to let the top brass know what's going on? Such strange behaviour on their part it sounds like...
Sounds like they are in the wrong and should pay up...
Check out their TOS though, see or it says anything about tracking errors (wich is basically what this is)
Originally Posted by grandslam
Originally Posted by presfox
The question is, where is the error.
When did they find out? Did they invoice the advertiser for $20k, only to find out the advertiser only has $1300 as billable amount? Not sure the advertiser is in the wrong here, since he as far as quality goes, he could have been checking the leads he actually got. Not the ones reported from the network.
Originally Posted by presfox
As i mentioned above , According to advertiser they wrongly put pixel fire in first page instead of second page but i bet they're lying because i did a test on start but no pixel fired (this mean they're making weird excuses & lying ) .
Let suppose if pixel were placed on first page then why they didn't notice? why they are saying this issue at the time of payment ?
2nd scenario as you know if someone want to get loan first of all he/she checked whole website (reputation etc) after that they start to fill form , I bet most of people will fill second page too which include their payment detail (bank detail where they want to get LOAN money )
as far as you said about quality i'll say onething , My A.M still requesting me to push traffic for them As much as i can if there's little bit quality issue don't think they'll say like this
Now after all of these scenario what'll you say buddy
Anyway will update tomorrow as CEO will return & finger crossed for best result LOL .
Thank you STM
Hoping you will get paid in full!
But honestly, i doubt it....
At least hoping you will recover your traffic costs.
Also, if the pixel fired on the first page, then the conversion rate would be 100% right?
Originally Posted by presfox
As far as i understand network is making issue's not advertiser , May be advertiser already paid them
Figuring out to reach advertiser directly
Anyway thank you very much & hoping to get my payment ASAP .
I would advise against going directly to the advertiser, the network is who you have an agreement with, not the advertiser.
Check their TOS though, most networks have something in there to prevent them for having to pay out on tracking errors. I think you will have to hope to get your traffic costs back.
Originally Posted by presfox
BTW thanks for help i just read their TOS & here's some point
(Customer will pay Agency for Units delivered within seven days of the date Customer receives an invoice)
It mean they get money already from advertiser according to advertiser terms
(Customer acknowledges that Agency will have sole and absolute responsibility for calculation of the Units that comply with the terms of the Insertion Order. In the event that Customer disagrees with any such determination, it must send Agency a written request for review by Customer within seven (7) days of billing.)
Payment will be made based on Agency’s counts based on the tracking pixel or Customer’s count, whichever is greater )
Don't understand last one
Check the Affiliate TOS, what you are quoting here is the advertisers TOS, thats not what you deal with.
Fingers crossed, hopefully you have some good news tommorow.
Hahaha I know Bro
They didn't mention Affiliates TOS anywhere LOL 
only advertiser TOS & privacy policy
Anyway million of thanks bro & yeah hoping for best , will update tomorrow
So, any news?
Originally Posted by presfox
Today i talked with CEO & he said they'll pay me just that money which i spent to push traffic , Inshort they're not willing to pay me whole amount but just that money which i spent to promote.
When i asked about advertiser report he said he's busy & will talk to you on monday or wednesday (Weird ) .
BTW if we talk about Loan offer how much EPC can be done maximum ? As loan traffic is really expensive from Google & Bing .
Thats what i was afraid of, at least you got your expenses back. Did the offer really convert at 100%?
Originally Posted by presfox
So according to LOAN offer what do you think how much Max EPC can be hit ?
As traffic is really expensive for this vertical i was paying 3$ + for some keywords
One more thing is weird he's not willing to share advertiser report & when i talked with him firstly he said advertiser only pay us $1000 then after that he said advertiser pay us $1300 (Really weird ).
One more point is suspicious he said advertiser only make $1000 from your traffic & he actually recieved 17 Leads
hahaha suppose if 17 Leads are correct & that loan offer i was promoting giving 100-1000$ loan , Let assume 17 person took loan for only $100 (that can't be possible) then again he was lying LOL.
I don't know this company, but if you can't resolve issues amicably, the natural next step is to pursue matter through legal channels.
Hi Kash, hope you can solve this issue in a friendly way with diablo media. Thanks for sharing the experience.
Loan offers are a bit tricky in the sense that it takes the advertisers a longer than usual time to verify quality as they need to call the user and make him/her take a loan and only when the monthly repayments come in, they can start assessing the quality. performing vs non performing loans. its a complex industry.
We have +15 payday, loans and insurance offers up and running at the moment that are doing great - some lead offers but most of them bucket 75$ CPA. Let me know if I can get you started on those.
Originally Posted by cmdeal
Originally Posted by cbrughmans
On the start they said advertiser own us $1 million+ & we going to sue advertiser but what i see after passing couple of days they start working again with advertiser & same offer live again (Holy CRAP) . When i talked with Network owner he said advertiser got only 17 conversions from my traffic & advertiser made himself only $1k but we're paying you $1300 which is fair.
Offer i was working on giving $100-$1000 loan amount if suppose 17 conversion took place then again he was lying because assume every person took min $100 loan then?????
If he's not lying then where's advertiser report???
Any way i just want to warn everyone to think twice before working with these Giants.
How do you know what the advertiser is saying? If you are in direct touch with them, try to get the payment for your traffic directly from them. Work with the stick (threaten legal action) and carrot (promise more traffic after payment is received).
Originally Posted by cbrughmans
I said it's not a right way to give excuse what if i was sending bulk click to maintain epc then you're not making issue of this now , after that he simply said i am busy.
I have my A.M & network owner screenshots too about their fake promises.
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