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Redirect Problem (7)

06-13-2016 06:05 PM #1 paras57 (AMC Alumnus)
Redirect Problem

Hello STM'ers

I am doing a mobile sweeps campaign . I am using Voluum for tracking and go2mobi and F5media for traffic and the offer. The offer is for UK only.

I let the offer run for a short time and i got 299 visits to my lander and 21 clicks on it and 0 conversions. I have been looking at Voluums data and I

looked under the country tab (out of curioisity) and I was shocked to see that 136 visits and 8 of the clicks came from Saudi Arabia. I noticed that my ad was being clicked on

more from other countries than the country I targeted. Only 7 clicks came from the UK. Is there something I can do to prevent this? I'm also wondering how this happened in the first place.

06-13-2016 07:43 PM #2 matuloo (Legendary Moderator)

First of all check the GEO setting in go2mobi, all kinds of things can happen and anyone can miss-click

There is always a small % of visits from different GEOs - part of it are reviewers (tho I dont think go2mobi has reviewers in saudi arabia , there can always be some bots who slip through etc, but it should certainly be a small %.

Also check the reports in go2mobi, how many clicks do they report compared to what you see in Voluum ?

06-13-2016 08:32 PM #3 paras57 (AMC Alumnus)

Hi again Mr Matuloo

I have the geo set for UK only and go2mobi reports 305 clicks. I have made a few of the clicks myself when i checked the landing page. These clicks show up as Canada. Can't understand this Saudi Arabia thing.

06-13-2016 10:35 PM #4 matuloo (Legendary Moderator)

Try to contact go2mobi support, looks like a glitch in their system.

06-13-2016 10:44 PM #5 paras57 (AMC Alumnus)

Yes . I'll do that. Thank you again

06-17-2016 11:46 PM #6 paras57 (AMC Alumnus)

So I did contact go2mobi. Thye gave me a refund. Which was good of them. But i have to stop the campaign as this problem still occurs and I'm not converting anyways.

06-22-2016 04:17 PM #7 bobliu (Member)

Quote Originally Posted by paras57 View Post
So I did contact go2mobi. Thye gave me a refund. Which was good of them. But i have to stop the campaign as this problem still occurs and I'm not converting anyways.
That's good - it means they have accepted the fault. Try and work out the % percentage of traffic affected by this and arrange this as discount on your spend with them.

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