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Frustrated with voluum url added (10)

06-13-2016 05:34 PM #1 panos20th (Member)
Frustrated with voluum url added

Hello, I'm having a problem with a lander I ripped and modified. I've changed all links and added my own so my CTAs in the lander look like this: http://customdomain.com/click.
But this one lander, when I click the CTA, it doesn't work: "Error 400 Bad request" and I see that the url now looks like this:
http://customdomain.com/click&Voluum...FiLi5fX3NpZC4u

I'm guessing its something in the lander that causes this but I'm not sure. Can anyone help me please and tell me why this is happening?
thank you in advance
Panos

update: I'm using amazon s3 with cloudfront, so:
when I click the lander's CTA from S3 url, the CTA works fine. So I guess it's a problem with cloudfront.
Any ideas?

update: Lander from Cloudfront works fine also. Its when I create the campaign in Voluum and open the lander from the voluum campaign url tha adds that code and CTA doesn't work. I can't figure out what the problem is.

06-13-2016 07:39 PM #2 matuloo (Legendary Moderator)

Are you sure you have the campaign properly configured and that you are opening the campaign link that Voluum generated for you? Because this error usually happens when you open directly the landing page url and not a campaign url, in this case Voluum doesnt know where to send the click as it didn't come through a campaign and throws that error.

06-13-2016 07:54 PM #3 panos20th (Member)

hi matuloo, yes I'm sure since I've setup another lander with the same exact cta links, and created a campaign the same way and it works fine. It's only that lander that does that.
When I open the lp from the landing page url, the url is correct, even though it doesn't work because its not from the campaign url.

06-13-2016 08:22 PM #4 matuloo (Legendary Moderator)

Ok, check the code of the lander and look for any links - make sure the link is correct - including http:// and the full path.

On a side note, what kind of LP is it? If you're hosting it on a CDN, scripts will not work there.

I'd love to help you, but it's really hard to do it this way

06-13-2016 08:44 PM #5 panos20th (Member)

hi matuloo thanks for getting back to me. I understand its hard, maybe if I explain as much as I can something might ring to you?
I'm pretty sure the links are correct because when I open the lp from anywhere else besides the campaign link, the cta url is correct.(customdomain.com/click).

The lp, from what I can tell is a static html page with a couple of js files.
I was under the impression that js scripts do work on a cdn. Is it possible that, within the js script there is code that won't work on cdn ?

This so weird and frustrating at the same time, working at the page for 2 days, testing everything and look fine, only to see it doesn't work after setup the campaign.

06-13-2016 09:34 PM #6 matuloo (Legendary Moderator)

javascript should work on a CDN, is the link exactly like this "http://customdomain.com/click" ?

Double check the domain for a typo, maybe try to add a WWW ...

06-13-2016 09:47 PM #7 panos20th (Member)

the lp CDN url is "http://www.customdomain.com"
the custom Voluum domain I setup is "http://iam.customdomain.com"
so, my cta links (leading to one offer) are "http://iam.customdomain.com/click"

06-13-2016 10:34 PM #8 matuloo (Legendary Moderator)

Quote Originally Posted by panos20th View Post
the lp CDN url is "http://www.customdomain.com"
the custom Voluum domain I setup is "http://iam.customdomain.com"
so, my cta links (leading to one offer) are "http://iam.customdomain.com/click"
Ok, so you are using the same domain for tracking and also for hosting LPs, I don't use this setup so Im afraid I won't be able to help you with this. Did you try contacting Voluum support already?

06-13-2016 11:00 PM #9 panos20th (Member)

Yes I have contacted them and waiting. I think I might have to give up on that page. Worst thing is that I don't know why this is happening so to prevent it happening again.
Thank you for you time and effort. I'll consider getting another domain for tracking LPs, as I understand its preferable. thanks again. cheers!

06-14-2016 07:43 AM #10 voluum (Veteran Member)

Quote Originally Posted by panos20th View Post
Hello, I'm having a problem with a lander I ripped and modified. I've changed all links and added my own so my CTAs in the lander look like this: http://customdomain.com/click.
But this one lander, when I click the CTA, it doesn't work: "Error 400 Bad request" and I see that the url now looks like this:
http://customdomain.com/click&Voluum...FiLi5fX3NpZC4u

I'm guessing its something in the lander that causes this but I'm not sure. Can anyone help me please and tell me why this is happening?
thank you in advance
Panos

update: I'm using amazon s3 with cloudfront, so:
when I click the lander's CTA from S3 url, the CTA works fine. So I guess it's a problem with cloudfront.
Any ideas?

update: Lander from Cloudfront works fine also. Its when I create the campaign in Voluum and open the lander from the voluum campaign url tha adds that code and CTA doesn't work. I can't figure out what the problem is.
Hi Panos,

From the example click URL you have provided, it would seem that the voluumdata parameter is getting automatically appended to the click URL upon click.

"http://customdomain.com/click&voluumdata=BASE64dmlkLi4w...."
This is likely happening due to a GET parameter script that is present within the landing page's source code.
Furthermore, as there is no query string following the base click URL (i.e. click?), the appended data string is treated as a location rather than a relay of data.
In turn, this results in an invalid request as click&voluumdata=BASE64dmlkLi4w isn't a valid location.

This can be remedied by locating and adjusting/removing the script present in the LP's source code*.

*I have sent you a response to your ticket so we can troubleshoot this further.

Kind regards,
Adrian

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