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Voluum and Tracking Services (19)


05-30-2016 05:44 PM #1 rizzoscircus (Member)
Voluum and Tracking Services

I was interested in finding out if anyone has had any success in getting support from Voluum?

Having some challengs getting things up and running and can't even get an email back from them.

Brutal at $100 USD a month.

Thanks in advance!


05-30-2016 06:46 PM #2 matuloo (Legendary Moderator)

Did you use the support plugin they have? I always get replies to all questions submitted this way. Sometimes within hours.

You can also try to post here on the forum, if it's some setup related issue, we might be able to help you.


05-30-2016 08:36 PM #3 rizzoscircus (Member)

Thanks for your speedy response. I have been using that plugin and I get an email that says we'll get back to you usually within 24 hours but I never hear anything? Weird.

I'm having set up issues...I'm really new at this and am having a bit of a time connecting the dots. I have used that quick start guide but must be missing something. On the main page my traffic sources are showing as well my offers but nothing under campaigns..even though I went through that set up twice?

Thoughts?


05-30-2016 09:56 PM #4 matuloo (Legendary Moderator)

Not sure I understand the problem correctly, but one thing come to my mind : on the right side of Voluum there is a setting for what campaigns you will see on the main page, try to set it to all.



If its not the case, post a few screenshots here : campaign setup, offer and traffic network setup.


05-30-2016 10:26 PM #5 rizzoscircus (Member)

Ok sounds good....I'll try that. Thank you!


05-31-2016 01:57 PM #6 rizzoscircus (Member)

Hi Matuloo,

I think I figured a part of it out. ( still haven't heard back from Voluum though). Unbelievable..Click image for larger version. 

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05-31-2016 08:33 PM #7 matuloo (Legendary Moderator)

Did you create any campaigns already and sent some traffic?


06-01-2016 01:05 AM #8 rizzoscircus (Member)

Hey Matuloo,

Here a very positive update. I guess the responses to my support requests from Voluum were not coming through to my email because of some server interruptions. Anyway long story short I got a lead support person spend almost 2 hours with me getting everything straightened out. I was super grateful because I was beyond confused.

One more dot to connect and then I can start sending traffic. Thank you for your help.


06-01-2016 03:28 AM #9 campaign_marketing (Member)

Hey,
Can you help me to get a support & be into this community. I am interested to know more about Voluum.


06-01-2016 03:42 AM #10 campaign_marketing (Member)
How to be exactly into it, i mean how does it really work Matuloo

Can you support me for it?


06-01-2016 09:13 AM #11 Mr Green (Administrator)

Try to email them through your account?


06-01-2016 01:58 PM #12 rizzoscircus (Member)

Yes I can help you...but I'm just learning. And I'm just learning STM. I plan to do follow along campaign in here.


06-02-2016 03:12 AM #13 campaign_marketing (Member)

Alright Mr. Green, Noted.


06-14-2016 05:14 PM #14 rizzoscircus (Member)

Advice if you would please Mr. Green & Matuloo. What would you do if you were a complete newbie that invested over 7,000.00 Canadian funds in a course to learn affiliate marketing but after 3 months couldn't even get enough support to get a single campaign launched? All you got was passed on from one person to the next? The tech support and AM doesn't answer your skype questions ( that are at a minimum nothing crazy just looking for quick answers to connect the dots) for weeks not days?

Thoughts?


06-14-2016 05:15 PM #15 rizzoscircus (Member)

How'd you make out with Voluum?


06-14-2016 07:56 PM #16 matuloo (Legendary Moderator)

Your questions are kinda chaotic, Im not sure what to answer. If you paid 7000 CAD for a course and didnt get what you was promised, ask for a refund and maybe try to learn AM on your own or find a reliable mentor...

Not sure how this is connected to Voluum tho, or was that a separate question?


06-14-2016 08:08 PM #17 rizzoscircus (Member)

Separate question...but I thought I would keep it in the same thread. Thanks for the reply...One of the reasons I bought the course was for mentorship ...and your advice is pretty much what I was thinking. The course has great content but the support to get a campaign launched is just not there. Where would you suggest I find a mentor? Have you heard of anything like this before or am I missing something...


Since I'm abviously not asking my questions the proper way...do you have any advice on that as well? Greatly appreciated.


06-14-2016 08:15 PM #18 matuloo (Legendary Moderator)

Quote Originally Posted by rizzoscircus View Post
Separate question...but I thought I would keep it in the same thread. Thanks for the reply...One of the reasons I bought the course was for mentorship ...and your advice is pretty much what I was thinking. The course has great content but the support to get a campaign launched is just not there. Where would you suggest I find a mentor? Have you heard of anything like this before or am I missing something...
Sorry, but no way in hell would I recommend a mentor to anyone, I simply cannot make guarantees for anyone else and the last thing I need, is to recommend someone and then hear bad comments about him I can only speak for myself and the crew here at STM - we will help you with any question you will post here


06-14-2016 08:21 PM #19 rizzoscircus (Member)

Quote Originally Posted by matuloo View Post
Sorry, but no way in hell would I recommend a mentor to anyone, I simply cannot make guarantees for anyone else and the last thing I need, is to recommend someone and then hear bad comments about him I can only speak for myself and the crew here at STM - we will help you with any question you will post here
Great thank you.


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