Received Abuse Complaint with Digital Ocean (17)
Hey guys,
We recently have received abuse complaint from third-party with our Digital Ocean servers, those visitors contacted Digital Ocean directly and filed a complain as our site is a phishing website. Digital Ocean has also warned us if it happens again they will get our account banned directly and all our stuff will be gone and there will be so much damage to our campaigns too as we cannot pause those managed-buy campaigns immediately.
Do any of you guys encountered this before?
Any recommendations for a better host to run POP traffic on?
Much appreciate any inputs from you guys and thanks in advance.
Pop traffic wouldn't have anything to do with a phishing site claim. I would thoroughly review your website and make sure you haven't been hacked/compromised and/or your campaigns are on the up and up.
Anyway we are doing lots of antivirus PIN submit offers with aggressive landers, that might be the problem.
Could be a competitor using dirty tactics to scare you out of a market.
What proof was shown? Move to a better host.
p.s. You're 100% sure you're website wasn't hacked by potential third party? script / weak passwords etc..
Digital Ocean told us that the abuse complaint is filed by a third-party, they didn't provide us further information. You might be right and there could be possibility this is coming from some competitors.
Anyway, is there any better host you guys could recommend that won't ban your account due to this kinda incident?
Thanks once again guys!
Originally Posted by wc09080911
I like Vultr, but I can't say I've ever encountered your issue. In any case, make sure you have an image saved of that server, I'd get it setup somewhere else pronto.
Originally Posted by talking50
Thanks!
@wc09080911
No, as far as I know DO images can't be imported on a Vultr vps directly.
Provided your server is setup the same way in the new place, I don't see why not. Someone more technical should chime in though before you take my word for it. I've been going the managed route lately because working on this stuff can be a rabbit hole.
Originally Posted by talking50
Hope someone could confirm this too if that's really possible.
Needless to say that 1 provider isn't gonna give you the "image" to move elsewhere... you can't download server images anyway on DO, it's not like in Cpanel.
If you're just using HTML pages then just duplicate everything automatically (e.g. with rsync) and if you get booted out then just change your DNS to the new server (you should probably change your DNS cache duration if you want to switch faster), this way the downtime can be minimal.
I have received the same phishing site complain from Linode, at that time I was running a iPhone cc submit campaign and my LP looks "very similar" to the Apple website.
They thought my website was hacked and asked me to solve it or they will shutdown my host.
I just removed that LP and explained to them that I was promoting an iPhone giveaway affiliate campaign, and my site was not hacked nor it's a phishing site.
Then everything is fine.
just get setup with another host... or keep running this one until you get another complaint
there are tons and tons of hosts... all of which you can get setup instantly or same day
there is nothing stopping you from getting more complaints.. it can happen
Copy your setup to another host and just change dns and you're done. It would be quite simple if you were on cloudflare because then all you'd need to is to change ip in CF and it's done immediately.
Originally Posted by lanikai87
DO's margins are so tiny they don't have time to deal with *questionable* content.
Originally Posted by BeyondHosting-Tyler
Yeah I think your right on that point. However, you could setup a backup server that is ready to go live and use cloudflare to switch the DNS if they terminate your server. I think its crap they don't validate on any side of these issues before interfering with your business, but this does have a teaching moment of never having single points of failure for mission critical apps.
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