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WURLF issues? (5)


03-22-2016 01:14 AM #1 francug (Member)
WURLF issues?

When I click the "test link" on a campaign url or try to run cron-wurfl.php, I get the following error:

Fatal error: Class 'WURFL_Request_UserAgentNormalizer_Specific_HTCMAC ' not found in {cpv install folder}/WURFL/UserAgentHandlerChainFactory.php on line 0

Anyone see this before? DB seems ok, file permissions are fine, BeyondHosting just took a look at those as well and cofirmed and they pointed me to cpv lab support. Right now waiting on response on ticket, but been 9 hrs. I did some research and saw some answers saying CPVLab people might send me an updated WURFL db to install?


03-22-2016 10:11 AM #2 caurmen (Administrator)

Yep, the first thing I'd try is BACKING UP THE OLD DB then testing installing a new one - assuming that the version of WURFL that CPVLab uses hasn't been encrypted with IonCube. If that's the case you'll have to wait for the new one.


03-22-2016 12:25 PM #3 francug (Member)

Thanks for your reply. Finding cpv lab support is painfully slow haha. They just now got back to me about the license reset so I can move cpv to a different sub folder. They have yet to get back regarding the actual issue. I guess for now, once their internal ticket goes through, I can test a fresh install and a 3.0.1 upgrade to see if any of that fixes it.


03-23-2016 08:52 AM #4 caurmen (Administrator)

Yeah, unfortunately my impression is that cpvlab isn't really a business priority for them these days.

You could always consider testing one of the newer trackers in the meantime?


03-23-2016 12:35 PM #5 francug (Member)

Thanks again for your reply I actually fixed it with a simple reinstall (phew). I laughed at cpv lab support...I had like 3 parts to my question, and after 24+ hrs, the only thing they replied with was moving my license to a different sub folder in my domain and ended with "if you have any other questions don't hesitate.."

Really hoping I don't run into any other cpv lab issues haha


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