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SP error (19)

09-25-2011 04:40 PM #1 shanktank (Member)
SP error

Was creating some new pages for coreg, tested my iframe page and got this:



Lost connection to MySQL server at 'reading initial communication packet', system error: 1111
Any idea what this error is?

09-25-2011 04:45 PM #2 bbrock32 (Administrator)

Looks like their mysql server is down.

Also same problem on MundoMedia.

This means leads aren't being tracked

09-25-2011 05:21 PM #3 hd2010 (Member)

MYSQL server F'ed up

09-25-2011 06:14 PM #4 illya (Member)

My SP AM pinged me with the news. I presumed everyone got the alert...I guess all AMs are not created equal.

Looks like we're back in business now.

09-25-2011 06:33 PM #5 leeches (Member)

What time did this go down?

09-26-2011 12:58 AM #6 heavyt (Senior Member)

went down around 2-3am est, my am bbm'd me

09-26-2011 08:05 AM #7 ppvnewbie (Member)

I just got this email

Attention Publishers,
Today, Silver-Path experienced an unprecedented outage caused by a critical hardware failure at Rackspace. While we were only one of many companies affected by this outage, I want to personally apologize to all of you for this. This is completely unacceptable, and we are taking immediate steps to rectify this matter. Rest assured, we are taking this very seriously. We want to be fully transparent and proactive in our communication and efforts to rectify the matter.
Your business is of paramount importance to us. You are our partners, and Mundo is nothing without your hard work and dedication. Rest assured that you will be properly compensated for the downtime that occurred. Some of you may have noticed that you cannot see statistics from September 21st to September 24th. This is a temporary problem, and all of your data has been preserved and will appear within the next day.
If you have any questions or concerns, please do not hesitate to contact your affiliate manager, Moufid Al Joundi, Vice President of Distribution or myself.

09-26-2011 08:52 AM #8 Mr Green (Administrator)

Lets see how the go crediting the leads back. I had leads for days ago that dissapeared too.

09-26-2011 11:34 AM #9 polarbacon (Moderator)

this is pretty unacceptable if they plan to be taken seriously.....why would you rely solely on one hosting provider? and not have a backup? seem to me that it should just be a part of doing biz...when your doing biz at their level....and making the kinda of money they are making....

09-26-2011 06:05 PM #10 heavyt (Senior Member)

but but but its rackspace

09-26-2011 08:24 PM #11 bandit09 ()

I talked to my AM about this too, they will be crediting leads. He said they already have over 75k in leads to credit, wow. He also said the stats from Sept. 21 - 24 were still tracked, and will be uploaded by the end of today. Still sucks, I bet they'll buy some backups now at softlayer or wiredtree or something. Could have saved 75k+

09-27-2011 11:20 AM #12 nick (Member)

I just came to the forum to post the same problem. SP was working fine for me yesterday (or at least I thought it was), but then this morning - UK time - I noticed the SQL error.

The error seems to have cleared now, BUT my framable path is now just re-directing straight to the GWP URL - popularproductsonline.com, and not to the page which asks the user to confirm their cell number.

Tried hitting my SP AM up, but he's not around at the moment.

09-27-2011 01:03 PM #13 xrproto (Member)

was going to launch some international stuff on SP today...is everything back to normal now or should I hold off?

09-27-2011 01:26 PM #14 bbrock32 (Administrator)

Everything is back to normal now.

09-27-2011 10:45 PM #15 ibanez (Member)

Are Mundo stats still down for the previous days?

09-28-2011 12:40 AM #16 illya (Member)

I know its human nature to bitch loud when things go wrong and keep quiet when when all is well, so I probably should just count me monies and log off but...

My SP AM pinged me with the news, warning me to pause if needed, and was proactive enough to contact me with compensation arrangements without me having to whine about it.

09-28-2011 12:59 AM #17 driv (Member)

Quote Originally Posted by ibanez View Post
Are Mundo stats still down for the previous days?
For me they are. Mundo's reporting interface is still not showing any leads/revenue for Sept. 21 thru Sept. 24 (eastern standard time, if that matters). All my data for the day of the server failure (Sept. 25) is intact tho, but i've paused everything i was running w/ Mundo til the issue is fully resolved. The en masse email alert said all previous data was preserved but apparently not restored yet, at least not for everyone.

09-28-2011 02:46 AM #18 shanktank (Member)

My SP AM didn't tell me anything.

I then asked him how long did the failure last, he said he'll get back to me with an answer when he's in the office.
He still hasn't given me an answer.

Should I request to change AM or should I generate more revenue to get his attention?

09-28-2011 04:58 AM #19 tino (Member)

Get a new AM, the network should be working for you, not the other way around.

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