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Adcash Constantly Timing Out (16)

11-20-2015 06:56 PM #1 mattmatt483 (Senior Member)
Adcash Constantly Timing Out

So I have been having quite a big issue with Adcash since yesterday.
Every time I try and save a current campaign or go ahead and make a new campaign I keep on getting Timed out.
Now I know that sometimes with adcash you get timed out when making new campaigns / modifying current campaigns but this is literally every time, I have tried 30+ times and it has happened every time.
I tried clearing my cookies, changing my timeout time on adcash, used Chrome / Firefox / Internet Explorer and even tried with my phone but the same "Your session has timed out." error every time.
Is anyone else having this issue as well?

11-20-2015 07:03 PM #2 p_cozz (AMC Alumnus)

Duuuuuudeeee I feeeeeel you . I am going to smash my computer today.

11-20-2015 08:28 PM #3 sawrubh (Member)

I am having this issue since the past two days, have contacted their support too. Waiting on any reply.

11-20-2015 09:31 PM #4 roryltm (AMC Alumnus)

Nearly every time I login to Adcash the Budget field at the top of the page nearly always says $0.00, even though there's a few hundred dollars. Funds do show when I view all campaigns. But why even have the feature at the top of the page if it never works?

11-20-2015 10:21 PM #5 mminsk (Member)

Have you tried updating the session timeout window in the account settings?

For the budget at the top, it takes somewhere between 5-10 seconds to update to the current balance. As long as you have no AdBlock or other extensions interfering, it should display correctly.

11-20-2015 10:33 PM #6 manu_adefy (Veteran Member)

Having the same issues here. Sessions time out randomly, cannot edit campaigns, cannot start new campaigns, new deposits not credited, although it left my PayPal account and got a receipt.

Others have had the same issues this week and the answer has been: Try more times, it will work at one point. Not the most professional answer, I must say.

11-20-2015 11:17 PM #7 mattmatt483 (Senior Member)

@mminsk Yea I have tried that still seems to be broken.

It looks like it has to do something with having their tracking tokens in the url, if you are having this issue which is looks like everyone on adcash is go ahead and try making a new campaign with the tracking token in the url, and then go ahead and try making a new campaign without the tracking token in the url. The campaign that has the tracking token in the url will give the "Your Session Has Timed Out" and the campaign that does not have the tracking token in the url will work fine.

Hopefully they are not sticking with saying to try more times, it will work at one point as that is indeed not the case, I have tried 30+ times and it has never worked. It looks like it has something to do with having their tracking tokens in the url

11-21-2015 01:39 PM #8 ted_tikoun (Member)

Email from adcash 20/11 :

Hello,

Thank you for your email.
Regrettably, we are experiencing technical difficulties on our self-service platform.
Please rest assured that our IT team is dealing with the issues you have mentioned as we speak. We will notify you as soon as we have confirmation that the platform is stable.
Please be so kind as to bear with us. We thank you for your continued support.

11-21-2015 07:27 PM #9 mattmatt483 (Senior Member)

Quote Originally Posted by ted_tikoun View Post
Email from adcash 20/11 :

Hello,

Thank you for your email.
Regrettably, we are experiencing technical difficulties on our self-service platform.
Please rest assured that our IT team is dealing with the issues you have mentioned as we speak. We will notify you as soon as we have confirmation that the platform is stable.
Please be so kind as to bear with us. We thank you for your continued support.
Thanks for sharing that Ted!

11-21-2015 10:34 PM #10 randomman (Member)

Yeah. I've been having just a ton of issues with them. Their support team responds in a timely manner but it seems like their self service platform is really buggy right now (probably because it's so new). I might move to another traffic source for the time being.

11-22-2015 06:45 PM #11 Fabio (Member)

I have been experiencing the same issues. Topped up account to try a different pops source. Cannot edit campaigns, constantly getting timed out and logged out.

11-22-2015 11:20 PM #12 wannabe (Member)

same

11-25-2015 06:42 AM #13 xckt56 (AMC Alumnus)

Email from them today:

"Hello,

For the past week or so our infrastructure team has been in the process of migrating our platform to a new cloud storage provider. As a result you may have been (and may still be) experiencing some unusual or unexpected behaviour with the Adcash platform.

Our technical teams are working to get this issue resolved as quickly as possible (we aim to have everything fixed within the next 24 hours). We will be posting updates on the support center frontpage related to these issues, so please check there to stay up to date.

We apologise for any inconvenience caused.

You sincerely,

The Adcash Team"

12-02-2015 04:28 PM #14 randomman (Member)

Is anyone else still having problems with adcash? Made a campaign yesterday, made specific targets based on the success of said campaign on another traffic source and I've YET to receive any traffic.

12-02-2015 08:00 PM #15 steel520 (Member)

Have they actually approved the campaign yet?

12-02-2015 09:29 PM #16 randomman (Member)

Quote Originally Posted by steel520 View Post
Have they actually approved the campaign yet?
they've approved it.. there's just no traffic coming my way..

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